Troubleshooting

IMPORTANT! The ZipCD^™ USB drive is designed to the latest USB specification. However, there are some USB devices (including controller chips and hubs) currently available on the market that do not conform to the USB standard. If you experience problems after connecting the ZipCD USB drive, your system may contain an old driver or a non-compliant USB controller. Contact the manufacturer of the USB controller or your computer for possible solutions. We also recommend checking the Iomega web site (www.iomega.com) frequently for updated software and the latest information on USB.

The CD icon does not appear on a Mac OS Desktop.

NOTE: For best results use the ZipCD^™ Software disc that came with your ZipCD drive to test your drive. A CD icon will only appear on your desktop if you insert an audio CD, prerecorded CD-R, or CD-ROM disc. Blank CD-R or CD-RW discs will not mount on your desktop. Special UDF software may be required to read formatted CD-RW discs.

1. If you did not reboot your computer after installing the ZipCD^™ software, do so now.

2. Check all connections.

3. Make sure the drive is receiving power.

4. Make sure you are using the USB cable that came with your ZipCD^™ drive.

5. Make sure the ZipCD^™ software is installed. The ZipCD software package shipped with your drive includes drivers required for ZipCD USB drives. Restart after running the ZipCD software installer.

6. If you are connected to a USB hub, ensure the hub is connected correctly and has power.

7. Try connecting the ZipCD^™ drive directly to one of the USB connections on your computer, rather than a USB hub or keyboard.

8. If the problem continues, there may be an extension conflict on your system. Please contact the Iomega web site (http://www.iomega.com)

The ZipCD^™ USB drive is not assigned a drive letter under Windows^®.

1. Check all connections.

2. Make sure the drive is receiving power.

3. Make sure you are using the USB cable that came with your ZipCD drive.

4. Make sure the ZipCD software is installed. The ZipCD software package shipped with your drive includes drivers required for ZipCD USB drives.

5. Try reinstalling the software. If you are using Windows and the ZipCD software is already installed, remove it using "Add/Remove Programs" in control panel, restart Windows, then reinstall the software.

6. Check to see if your USB controller is enabled and is working properly:

   1. Right click on the icon for My Computer and select Properties.

   2. Click the tab for Device Manager.

   3. Double click on Universal Serial Bus Controller.

   4. Universal Host Controller and USB Root Hub should be listed.

   5. If either of these has an exclamation or a red X next to it, or if the Universal Serial Bus Controller is not listed, there is a problem with the USB Controller. Call your computer manufacturer for information on getting it fixed.

7. If you are connected to a USB hub, ensure the hub is connected correctly and has power.

8. Try connecting the ZipCD drive directly to one of the USB connections on your computer, rather than a USB hub or keyboard.

9. Try manually assigning a drive letter to the ZipCD USB drive.

   1. Right mouse click on the icon for My Computer and select "Properties."

   2. Click the tab for "Device Manager."

   3. Click the plus sign ( + ) next to "CDROM."

   4. Double click the drive icon for "ZipCD."

   5. Click the tab for "Settings."

   6. Look for the box titled "Reserved drive letters" towards the bottom of the drive settings window. Select the drive letter you want to use in the "Start drive letter" dialog box. Note that the same drive letter should appear in the "End drive letter"dialog box.

   7. Reboot your system for the new drive letter to take effect.

10. Check your BIOS to ensure USB is enabled. Refer to your computer's User's Guide or manual for directions.

NOTE: If you disconnect your ZipCD USB drive and reconnect to the same USB port, the drive should be reassigned the same drive letter automatically. If you reconnect to a different USB port, you may have to manually reassign the drive letter.

If the problem continues, there may be a driver conflict on your system. Please contact the Iomega web site (www.iomega.com)

| top of page |

Green power light does not come on.

1. Make sure you are using the Iomega universal power supply that came with your ZipCD drive. Ensure that it is connected to the ZipCD drive as shown in step 4 of the instructions for connecting your drive.

2. Make sure the power supply connector is completely inserted into the ZipCD drive power connector.

3. Make sure the power supply is plugged into a working power outlet.

| top of page |

ZipCD^™ drive performance seems slow.

Other USB devices connected at the same time as the ZipCD USB drive can affect the Zip USB drive's performance, especially digital cameras or scanners that are processing large amounts of data. If you are using a hub to connect several devices to your computer, disconnect the other devices and connect the device directly to either of the computer's USB ports.

Write Speeds

Your ZipCD^™ drive has the capability of writing data to both CD-R and CD-RW discs at 4x speed. This means that it can write the equivalent of 4 minutes of audio data in one minute. An audio CD can contain up to 74 minutes of audio data. This means that in 4x mode, it will take around 19 minutes to write 74 minutes of audio data. Writing non-audio data may be even slower.

Average write speeds for a 1x CD writer are:

• 1x for audio = 172 kb/second

• 1x for data = 150 kb/second (In other words, at 1x speed you can write about 8.7 megabytes of data per minute.)

Any CD recorder will seem slow compared to an average Ultra DMA hard drive which can write about 33 MB/second.

The speed difference stems from the vast difference in technologies. The hard drive uses magnetics to store its data. The CD recorder uses a laser to burn pits into blank CD discs.

PC NOTE: The drive will only write at 4x speed if DMA is enabled on the drive that you are copying from. Refer to the information on DMA in the section called Buffer Underruns.

Windows^® stops responding when you disconnect the ZipCD^™ USB drive.

This may occur because Windows is trying to access a file that is on your ZipCD disk. Make sure that no files on the disk are in use when you unplug the drive. Eject the disk before disconnecting the USB interface cable and Iomega drive to prevent any data loss.

| top of page |

Your ZipCD^™ USB drive stops responding (locks up), or information gets lost or corrupted while you are saving or copying files.

The problem is probably due to a non-compliant USB controller chip or other USB device on your computer system. Try the following suggestions:

• Carefully follow the USB guidelines. They are designed to help you avoid some of the problems caused by non-compliant USB devices.

• Upgrade your system software to Windows^® 98 Second Edition. This version of Windows 98 includes USB driver upgrades that fix most of the problems associated with USB controllers and motherboards.

• If the problem still continues, you may want to upgrade the USB controller in your computer system to one that complies with the latest USB specification. In this case, contact your computer manufacturer for help.

• Do not connect or disconnect any USB device while the ZipCD USB drive is transferring information . data loss will result!

CAUTION! USB devices (including controller chips, hubs, cables, cards, mice, joysticks, and peripherals) that do not comply with the USB specification may cause system lockups or possible data loss when used with your ZipCD USB drive. If you are not sure that a USB device complies with the latest USB specification, contact the manufacturer of the device.

| top of page |

The ZipCD^™ drive does not work on a Toshiba^® laptop computer.

Some older Toshiba laptops use a USB port called an "Open Host" that is not compliant with the latest USB specification. If your Toshiba laptop has an "Open Host" USB port, your ZipCD drive may not be assigned a drive letter when connected to a Toshiba laptop. Try following the USB guidelines. They are designed to help you avoid some of the problems caused by non-compliant USB devices. If you continue to have problems, contact Toshiba for additional information.

| top of page |

Test your system configuration for Adaptec Easy CD Creator^™

Easy CD Creator^™ software comes with a variety of system tests that check different parts of your system for compatibility with Easy CD Creator. This helps to make sure your system is configured for optimal performance with Easy CD Creator and improves the likelihood of successfully making a CD.

When to test

You should perform the system tests:

• Before making your first CD

• After making changes to any of the following:

  1. Location of your temporary files

  2. Selected devices (such as using a different ZipCD drive)

  3. Adding devices (such as hard drives, Zip^® drives, CD-ROM drives and so on)

  4. Configuration settings

How to run the system tests

To run the System Tests, do the following:

1. Open the Easy CD Creator software.

2. Click on the Tools menu and select System Tests. The System Tests screen appears.

3. Select from one of the following options:
   
   

   Transfer Rate	Determines the best writing speed to use on your system when recording CD
   Audio Extraction	Checks if your CD-ROM drive supports digital audio extraction and at what speed
   Recorder	Checks to make sure that a ZipCD drive can be seen on your system and that all of the necessary software is installed and available

4. Click Do Test to perform the test.

| top of page |

Easy CD Creator doesn't recognize my disc

If you have already written to a disc using Direct CD, you will need to erase the disc before you can use Easy CD Creator to write to that disc. For more information about compatibility, see the section above about testing the compatibility of your system with Easy CD Creator.

| top of page |

Your standard CD-ROM drive won't read recordable CDs

Sometimes it appears that you wrote a CD without trouble and can read it on your ZipCD^™ drive; however, when you put it in a standard CD-ROM drive, one of the following happens:

• The CD is ejected

• You get error messages such as no CD-ROM or not ready reading

• You have random problems accessing some files or directories

The problems may vanish completely when you use the CD on a different CD-ROM drive.

The lasers of some CD-ROM drives, especially older ones, are not calibrated to read recordable CDs because their surface is different from that of factory-pressed CDs. If your CD-ROM drive reads mass-produced (silver) CDs but not recordable CDs, check with the CD-ROM drive manufacturer to determine if this is the problem. In some case an upgrade may be available to resolve the problem. The combination of CD brand and your ZipCD drive can make a difference.

| top of page |

Problems Reading Recordable CDs with Any CD-ROM Drive

If you have successfully written a CD but have problems reading it, there are a number of possible reasons:

• If the CD can be read on the CD-R or CD-RW drive but not on a standard CD-ROM drive, check in Disc Info and Tools to make sure that the session containing the data you just wrote is closed. CD-ROM drives cannot read data from a session that is not closed. If the CD session is not closed, go ahead and do so.

• If your CD is ejected, you receive an error message, or you have random problems accessing files from the CD, your CD-ROM drive may not be well-calibrated to read recordable CDs.

• The CD can read fine, but all of the files have a read-only attribute. This occurs because the file system extensions used to read back ISO 9660 discs in Windows assume that CDs are a read-only medium, and therefore set the read-only attribute for files on CD. If you copy files from CD back to hard disc, this attribute is maintained until you change it using Windows Explorer.

| top of page |

Digital Audio Extraction

Copying audio digitally from a CD requires a CD-ROM drive or ZipCD^™ drive which supports digital audio extraction (DAE). All ZipCD drives can perform DAE. Many CD-ROM drives do not support DAE at all; others do it, but not very well. Few (if any) high speed CD-ROM drives can extract audio successfully at or even near their top-rated data speed.

Unsuccessful audio extraction is easy to detect: it sounds bad (clicks, pops, or hissing within the track). The most common reason for this problem is that DAE was performed at too high a speed for your source CD-ROM or ZipCD drive to maintain proper synchronization of the audio data it was passing to the hard disk or ZipCD drive. Audio samples are skipped or repeated, causing errors which sound to the human ear like clicks, pops, or hiss.

The solution is to slow down the DAE. However, with some drives, getting a clean audio extraction requires reading at very slow speeds, with lots of going back and rereading the same audio samples over again to make sure that everything is in the right place (this is called audio-resynching or jitter correction). Sometimes the read will be so slow that it becomes impossible to copy directly from your source audio CD to the ZipCD drive - the read speed is slower than the ZipCD drive's write speed. In this case you will have to copy the audio tracks to hard disk and then record them back to CD (follow instructions below).

1. Start Easy CD Creator^™.

2. Select File | New CD Layout.

3. Click the Audio CD Layout tab.

4. Insert the CD you want to copy tracks from into your ZipCD drive or source CD-ROM drive, and open that drive in the Explorer.

5. Drag and drop the desired tracks from the upper right windowpane to the bottom pane. You can select multiple tracks by holding down the Shift key (to select contiguous tracks) or the Ctrl key (to select noncontiguous tracks) while you click with the mouse.

6. When all the tracks you wish to copy are in the bottom pane, select them all (keyboard shortcut: Ctrl A).

7. Select Track | Pre-Record to WAVE File.

8. In the Save As dialog box, select the hard disk/partition and directory you wish to store the tracks on. Make sure that you will have enough hard disk space (approximately 10 MB per minute of music).

9. Type in the filename (probably the name of the audio track) for the first track. If you had already entered disc title, artist, and track names for this disc using Windows CD Player or Easy CD Creator, the correct Source Track Name will appear at the top of the dialog box.

10. Click on Save. The Source Track name at the top of the dialog box will change to the next track; keep entering track names and clicking Save until you have set names for all the tracks you will be recording.

11. After you click Save for the last time, the copying process will begin.

Listen to the tracks on hard disk before you record them back to CD. If you hear pops, clicks, or hissing within a track, use the Audio Extraction Settings.

For Best Results

If you hear pops, clicks, or hissing within a track, slow down! Here's how:

Adjusting Audio Extraction Settings

These settings are provided to solve the problem of poor audio quality (pops, clicks, and skips) in audio tracks copied from disc to disc (either directly or via hard disk). If you do not have this problem, you need not bother with these settings!

To access the Audio Extraction Settings, click on the Tools menu in Easy CD Creator and select Options. Click on the Advanced tab near the top of the window. You can now adjust the Audio Extraction Setting. Slower settings result in better quality recordings.

What is Audio Resyncing?

When you run the Audio Extraction System Test (Tools | System Tests) on your CD-ROM drive, Easy CD Creator determines the top speed at which the drive can perform digital audio extraction, and by default it will read from the drive at that speed whenever you copy audio tracks to hard disk or CD.

However, many CD-ROM drives do not perform digital audio extraction cleanly, resulting in audible pops, clicks, and skips in the copied tracks (if you are extracting to hard disk, these will be audible in the Wave files on hard disk as well). Easy CD Creator 3.01 introduces a new feature, audio resyncing, which ensures that audio tracks can be copied cleanly from any CD-ROM drive which supports digital audio extraction.

Note that resyncing can slow down digital audio extraction. Even if your CD-ROM drive reads data at 24x, getting a clean audio read with resyncing may cause audio extraction speed to drop significantly. With some CD-ROM drives, it will no longer be possible to write directly from disc-to-disc. In this case, your audio tracks will be copied to hard disk first and then written to CD.

A new dialog box allows you to make settings for digital audio extraction to get the best possible results from your CD-ROM drive. This new tab is located in Tools | Options | Advanced:

The Audio Extraction slider has three settings, from left to right:

• Slow: Always do audio resyncing to ensure that the extracted audio is clean.

• Medium: Do audio resyncing on drives which appear to need it. ZipCD^™ drives and a few CD-ROM drives do not need resyncing, so if this setting is chosen, resyncing will be performed for all other drives.

• Fast: Do audio extraction at the top-rated digital audio extraction speed for the drive.

The default setting is Fast. If you are not satisfied with the sound of your tracks using the Fast setting, try using Slow instead.

When copying data or audio from an original CD, it is usually possible to write directly from disc to disc. However, if the source CD-ROM drive you are copying from is not able to keep up with the speed at which your ZipCD drive is writing, a buffer underrun may occur. If this happens, you can use the Audio Track Duplication slider to set a threshold speed, below which your tracks will be first copied to hard disk and then written to CD from the hard disk copies, rather than written "on-the-fly" from CD to CD.

NOTE: Copying to the hard disk first will require an amount of free hard disk space as large as the size of the longest track you will be copying. Audio tracks require approximately 10 megabytes of storage space per minute of audio.

The Audio Track Duplication slider has five settings, from left to right:

1. Never write on-the-fly. Always buffer tracks to hard drive first.

2. If 25% of extraction speed > = write speed, then write on-the-fly.

3. If 50% of extraction speed > = write speed, then write on-the-fly.

4. If 75% of extraction speed > = write speed, then write on-the-fly.

5. If 100% of extraction speed > = write speed, then write on-the-fly. (e.g. allows 1x to 1x copies, as in the 3.0 version)

The default setting is #5 for Easy CD Creator Deluxe Edition version 3.01.

These settings also affect CD Copier Deluxe^™.

Extracting audio at 1x speed = reading 172 kilobytes/second.

| top of page |

Buffer Underruns

CD writing is a real-time process which must run constantly at the selected recording speed, without interruptions. The ZipCD^™ drive's buffer is constantly filled with a reserve of data waiting to be written, so that small slowdowns or interruptions in the flow of data from the computer do not interrupt writing.

A buffer underrun error means that for some reason the flow of data from source (e.g., hard disk, CD-ROM drive) to ZipCD drive was interrupted long enough for the ZipCD drive's buffer to be emptied, and writing was halted. If this occurs during an actual write operation rather than a test, your recordable disc may be ruined.

To enable DMA for your source CD-ROM, or the CD-ROM from which you will be copying the information and your hard drive:

WARNING! The troubleshooting steps below walk you through enabling DMA (Direct Memory Access) on your CD-ROM and hard drive, which may enhance your system's performance. However, some older CD-ROMs and hard drives cannot use this setting and problems could result. Before enabling DMA on your system, check the documentation that came with your computer to see if your hard drive and CD-ROM support DMA.

1. Right mouse click My Computer on the Windows desktop and select Properties.
2. Click on the Device Manager tab.
3. Double click CDROM.
4. Double click on the icon for your source CD-ROM.
5. Click the Settings tab.
6. If the box next to the DMA setting does not already have a check mark in it, click on the box to enable DMA.
7. Click on OK.
8. Double click the Disk drives icon.
9. Double click the icon for your computer's hard drive.
10. Follow steps 5-7 to enable the DMA setting for your hard drive.
11. Click on OK to finish.
12. Begin the recording session again.

If the above solution doesn't resolve the problem with :

1. Click the Start button located on the left side of the taskbar.
2. Select Programs, point to Iomega ZipCD, and select Easy CD Creator.
3. Click on the Tools menu and select CD-Recorder Properties.
4. Click on the Write Speed drop-down menu and select 2x 300 kb/sec.
5. Select OK, then begin the recording session again.

Other Possible Causes of Buffer Underruns

Hard Disk

• Extremely fragmented hard drive

• Not enough space in temporary directory (20MB recommended)

• Hard disk compression may cause buffer underruns. We do not recommend writing from a compressed hard disk or disk partition

• Very old hard drives

Other Hardware

• Spindown of CD-ROM drives you're copying data or audio from (for information on preventing CD-ROM spindown see your computer's manual or contact the CD-ROM drive manufacturer)

• Slow source devices

• Source devices that transfer data in bursts

• Incorrect recorder controller settings

• Inability of the devices to sync properly

• Overall system configuration

• Computer unable to allow fast enough data transfer

• Conflicts with old device drivers. Do not use 16-bit (real-mode) device drivers in Windows^® 98. REM out any old CD-ROM drives you may have in your CONFIG.SYS file. (You don't need them anyway.)

• Setting hard drive read ahead optimization to "none" may cure buffer underruns in some cases. (Go to the Start menu | Settings | Control Panel | System | Performance | Advanced Settings/File System | Hard Disk and set "Read-ahead optimization" to "None.")

Networks

• Recording across the network (a network may be too slow to maintain adequate throughput speed)

Files to Be Recorded

• Recording many small files

• Damaged source files (data loss)

• Trying to record files in use by the system or other applications

Other

• Copying from a CD that is scratched, dirty, or damaged

• Recorder malfunction

Checks/Prevention

• Defragment your hard drives at least once a week.

• Do not record across a network. Copy the desired files to your local hard drive.

• If your source hard disk is more than five years old, make sure it does smart thermal recalibration (contact your hard drive manufacturer for more info).

• Record at a slower speed.

• In any operating system, always using the newest drivers from your SCSI controller card manufacturer.

• It may be necessary to write audio at slower speeds than those you can achieve for data, since writing CD-DA audio requires streaming more bits per second to the ZipCD drive.

• Keep the CDs, the recorder, and your source CD-ROM drive free of dust.

• Make sure your SCSI card is FULLY ASPI-compliant.

• Do not try to copy empty directories, zero byte files, or files that may be in use by the system at the time of recording.

• If your data includes more than 10,000 very small files, create a disc image first, or record at a slower speed.

• The temporary directory should always have space free at least twice the size of the largest file you are recording.

• The entire computer, from the motherboard bus to the ZipCD drive itself, needs to be configured properly for faster recording and highest maximum sync transfer rate.

• Change the DMA transfer rate for the SCSI card being used.

| top of page |

CD File Systems and File Names

Not all CDs can be read by all operating systems; much depends on what file system and filenaming options are used when the disc is created. If you need to make a disc readable on more than one operating system, please consult the table below to determine the best file-naming option for the combination of platforms the disc will be read on.

File system/ filename written:	Operating system on which the disc will be read:
	Windows 98	Macintosh
ISO 9660 8+3 chars	Yes	Yes
Any MS-DOS 8+3 character file name	Yes	Yes
Joliet (written with Toast, Easy CD Creator, Easy-CD Pro 95)	Yes	Yes; short name (FILENA~1.TXT) is shown.
Joliet (CD Creator 2.x)	Yes	No
Long File Names (Easy CD Creator)	Yes	Yes, if 31 characters or fewer
Romeo (Easy-CD Pro 95)	Yes	Yes, if shorter than 31 characters
Macintosh HFS (Toast)	No	Yes
UDF (DirectCD)	Yes, if DirectCD or UDF Reader is installed.	Yes, if DirectCD or Adaptec UDF Volume Access is installed.
ISO 9660 Level 3 (DirectCD for Windows)	Yes	mixed results

* As reported by end-users; this information has not yet been verified by Adaptec.

ISO 9660 (8+3 characters set)

If you are going to make an ISO 9660 Level 1-compliant disc we strongly suggest that you take ISO 9660's filename limitations into consideration from the start when creating your files and applications. Use this option to record discs with filenames which comply strictly with ISO 9660 Level 1 restrictions.

Any MS-DOS 8+3 filenames (unrestricted character set)

Windows^® 98 allows you to use file and folder names up to 255 characters long, which may include spaces. To maintain DOS compatibility, a DOS-standard (8+3) filename is associated with each file; these names are created automatically by Windows 95 and can be viewed in Properties for each file. To create these DOS-standard names, long filenames are truncated and the tilde (~) is added; a number may also be added to distinguish between files which would otherwise have identical names when truncated. For example, the filename "Letters to Send.DOC" might become "LETTER~1.DOC."

If you select the "Any MS-DOS 8+3 filenames" (Easy CD Creator) or "DOS names only" (EasyCD Pro) option, these DOS names will be used in recording the files to disc, and any long filenames will be lost.

Joliet

Joliet is an extension of the ISO 9660 standard, developed by Microsoft for Windows 95, to allow CDs to be recorded using long filenames (it also allows for using the Unicode international character set). For files recorded to CD, Joliet allows you to use filenames up to 64 characters in length, including spaces. EasyCD Pro 95 and Adaptec Toast also record the associated DOS-standard name for each file. CD Creator only records the long filenames, so Joliet discs recorded with CD Creator will not be readable under DOS or Windows 3.1.

Versions of Windows NT up to 3.51 build 1057 do NOT read the long filenames on Joliet discs. NT 4.0 does support Joliet. If you select this option, filenames up to 64 characters long will be allowed. If a filename is longer than 64 characters, a message will appear allowing you to edit the filename.

Long File Names (30 characters max)

(Easy CD Creator) Windows 95/NT long filenames are used, but converted to upper case. Filenames longer than 30 characters are truncated and the tilde (~) is added; a number may also be added to distinguish between files which would otherwise have identical names when truncated.  

Romeo

Romeo allows you to write to disc filenames up to 128 characters long, including spaces. This is not part of the Joliet standard, and the Unicode character set is not supported. If read under DOS or Windows 3.1, file and directory names will appear truncated to 8+3. (However, if two or more filenames become identical when truncated, you will probably be able to see only the first.) Romeo long filenames can be read on Windows 95 and NT 3.51 systems. Romeo discs can be read on Macintosh systems if the filenames are not longer than 31 characters. When you select this option, your disc can include filenames up to 128 characters long. File and directory names are automatically converted to uppercase for maximum compatibility with NT 3.51 and DOS.

Macintosh HFS

HFS (Hierarchical File System) is the "native" file system used by the Macintosh operating system to organize data on hard and floppy disks. It can also be used for CD-ROMs; in this case, Macintosh file attributes such as custom icons and the Macintosh desktop will be preserved.

About File Version Numbers

In strict interpretations of the ISO 9660 standard, all directory entries of files must contain the file name followed by a semicolon and the file version number, ";1." Most operating systems automatically remove these two characters from the filename when accessing a file or displaying a directory, but versions of the Macintosh operating system prior to 7.5 did not. The result is that when you look at an ISO 9660 disc on a Macintosh with System 7.0 or earlier, all the filenames appear as "FILENAME;1". This could cause problems with an application that must run from CD on the Macintosh: if your application looks for a file named "MYFILE.TXT", it will only find a file named "MYFILE.TXT;1". Note: With later Mac system software, the option key is held down while the disc is being mounted on the desktop, only if the System will display file version numbers.

Some UNIX systems require a setting to make the version numbers "disappear."

| top of page |

Windows^® system problems when creating CDs

If you are experiencing problems with your Windows Operating System when creating CDs, Iomega suggests that you try one or more of the following:

• If you have other applications open when using the software that came with your ZipCD^™ drive, try closing those other applications when creating a CD.

• Turn off any screen saver, power management or suspend mode that may be enabled on your computer while a CD is being created. These can be reenabled once the CD creation process has finished.

• If you have anti-virus software installed, disable any active virus scanning during the creation of a CD or when copying a large amount of files to a disc. Make sure that you reenable the active anti-virus software and scan the disc that you created before using or distributing it.

| top | home | next | previous |