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How to Get Help in the U.S. and Canada
Iomega's goal is to provide state-of-the-art support
for its customers. Iomega's specific customer support
policies (including fees for services) and procedures
change as technology and market conditions dictate.
To obtain information about Iomega's current policies,
please contact Iomega at: www.iomega.com/supportpolicy.html
or call: 1-412-690-2100.
Iomega's Home Page: http://www.iomega.com
If you have access to the Internet, Iomega's home page
offers advanced problem-solving support that is available
24 hours a day. Here's just some of what you can do
from our home page:
Download the latest Iomega software - The
software that shipped with your drive may be updated
over time. Choose Software Download from the
Iomega Home Page to check for the most up-to-date Iomega
software.
Diagnose and solve problems online - Use your Web browser
to access individualized troubleshooting for all Iomega
products. With a little information from you, the interactive
troubleshooting system diagnoses your problem and guides
you through a solution. It's like having a personal
support technician available 24 hours a day!
Locate Iomega manuals - You can access an electronic
copy of the manual for any Iomega product. If the manual
you select is a PDF file, you can view and print it
with the Acrobat Reader. If you don't already have the
Acrobat Reader installed on your system, you can download
it from Adobe's Web site: http://www.adobe.com.
Access online help pages - You can find help pages with
answers to common questions (FAQs), troubleshooting
or basic "how to" information. The help pages are in
HTML format and can be viewed and browsed directly within
your Web browser.
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One-on-One Iomega Technical Support
If you don't have access to the Internet or a fax
machine and you have a problem you just can't resolve
using our Automated Voice Technical Support system or
the troubleshooting information in the manual, you can
call One-on-One Technical Support for help.
Before calling Iomega for technical support, turn on
your computer and call from a phone at or near your
computer. You may be asked to type commands at the keyboard
or relay information about the system.
Iomega's specific customer support policies (including
fees for services) and procedures change as technology
and market conditions dictate. To obtain information
about Iomega's current policies, please contact Iomega
at: http://www.iomega.com/supportpolicy.html
or call: 1-412-690-2100, to contact
Iomega technical support.
Iomega's highly trained technical support associates
are ready to take your call Monday through Friday from
6 A.M. to 9 P.M. and Saturday from 7 A.M. to 2 P.M.
(Mountain Time). Technical support hours are subject
to change without notice.
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Product Return or Repair
For information on returning your ZipCD™ drive
or other Iomega product for warranty service (or repair
after the warranty period), please call the Iomega
Customer Satisfaction Hotline at 1-412-690-2100.
Because many returns are found to be due to a technical
problem rather than a defective product, you may want
to check with Iomega Technical Support before returning
your drive—our trained support personnel can often
resolve the problem over the phone.
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Warranty Information
Your ZipCD™ drive has a one-year limited warranty
from the date of purchase. For complete warranty information,
refer to the warranty card included with your drive.
If you have a question about the limited warranty on
your ZipCD drive or other Iomega product, please call
1-412-690-2100 and choose the option
for warranty information.
Product Information
Call 1-800-MY-STUFF (1-800-697-8833) or visit our web
site at: http://www.iomega.com/direct/main/home.jsp
for information on new
Iomega products, promotions, and rebates. You can also purchase Iomega products
directly from the web or over the phone using your credit card (Visa, MasterCard,
American Express, or Discover). Simply select the option
of interest to you.
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