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How to Get Help
In Asia-Pacific Region
Iomega's goal is to provide state-of-the-art support
for its customers. Over time, our support options and
pricing policies may change in light of evolving technology
and global changes across the computer industry. This
section of the manual contains information on the support
options available at the time this manual was prepared.
For up-to-date support information, contact Iomega's
web site at http://www.iomega.com.
In-Country Support Numbers
Calling Iomega Technical Support
When calling Technical
Support, please have the following information at hand.
It would also be beneficial to be in front of the computer
where your drive is installed.
Serial number of your drive.
Make and model of drive
(e.g. Zip®
100 USB).
Make and model of computer.
Operating
system used (e.g. Windows 98, Mac OS 8.6 etc.)
-
List of any other hardware installed on the computer
(e.g. printers, CD-ROM, etc.)
Iomega software version (e.g.IomegaWare™
V 2.0 etc.)
Exact description of the problem
and any error messages given.
Australia
Tel: (61) 2 9925 7799
Fax: (61) 2 9925 7788
9:00 a.m. - 7:30 p.m. (EST) |
China
Tel: (86) 10 6849 2998
Fax: (86) 10 6849 2197
8:30 a.m. - 5:30 p.m. |
Hong Kong
Tel: (852) 2197 7722
Fax: (852) 2197 7721
8:30 a.m. - 5:30 p.m. |
Korea
Tel: (822) 551-3358
Fax: (822) 551-3359
9:00 a.m. - 5:30 p.m. |
Malaysia
Tel: (60) 4 810-7891
Fax: (60) 4 810-7894
8:30 a.m. - 5:30 p.m. |
New Zealand
Tel: (64) 9 377 6030
Fax: (64) 9 379 0810
11:00 a.m. - 9:30 p.m. |
Singapore
Tel: (65) 738-5522
Fax: (65) 379-6315
8:30 a.m. - 5:30 p.m. |
Taiwan
Tel: (886) 2 2728 5321
Tel: (886) 2 2728 5303
8:30 a.m. - 5:30 p.m. |
Japan
Tel: (81) 3 5466 6685
Fax: (81) 3 5466 6686
9:00 a.m. - 5:00 p.m. |
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Rest of Asia
Please contact the nearest support center or your local
dealer or distributor.
Home Site: http://www.iomega.com
Website Technical Support: http://www.iomega.com/support/
Website E-mail:
www.iomega.com/support/nav_intlcontact.html
E-mail: info_jp@iomega.com (for Japan only)
Automated Customer Support System
You can reach Iomega's automated support services 24
hours, 7 days a week by calling the respective in-country
support numbers.
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About Our Support Options
-
Our Web site contains product literature, press
releases, technical materials, software updates
and other relevant materials. Online technical support
is also available.
-
Automated Customer Support System is a 24-hour
support system that allows you to use a touch-tone
phone to quickly and easily access prerecorded solutions
to common problems. The automated customer support
system will guide you through a series of questions
to an easy-to-follow solution.
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Our Regional Customer Service Centre provides data
recovery, technical support, return authorization
and product support.
-
Our FaxBack automated help system allows you to
use any touch-tone phone to instantly retrieve detailed
support information to your fax machine--just call
any of the in-country support numbers.
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