How to Get Help in Europe, the Middle East, and Africa

Iomega is committed to providing a first class technical support service. To meet this goal, we offer a variety of support options designed to meet the needs of a wide range of users including a 24-hour Technical Support Service.

Iomega's specific customer support policies (including fees for services) and procedures change as technology and market conditions dictate. To obtain information about Iomega's current policies, please contact Iomega at www.iomega.com/support/nav_intlcontact.html.

Iomega Web Site: http://www.iomega-europe.com

Our European technical support web page offers you support 24 hours a day in various European languages. Here's just some of what's available:

• Online Help Pages—You can find help pages with answers to common questions, troubleshooting or basic "how to" information in your language. The help pages are in HTML format and can be viewed directly with your web browser.

• Locate Iomega Manuals—You can access an electronic copy of the manual for any Iomega product. If the manual you select is a PDF file, all you need to view it is Acrobat^™ Reader. If you don't already have Acrobat^™ Reader installed on your system, you can download it from the Adobe System Incorporated web site: http://www.adobe.com.

• Latest Iomega Software—You can download the latest software and driver upgrades in 7 languages from http://www.iomega.com/software/drivers.html.

• NEW! E-mail Tech Support— www.iomega.com/support/nav_techemail.html
  Send an e-mail to our Technical Support team via the web by submitting an e-mail to the above address.

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Interactive Troubleshooting System: +353-1-4105-050

This 24-hour automated system works just like a live technical support agent. This system will ask a series of questions relating to your problem, which you answer by using the keys on your telephone keypad. The system will make a diagnosis of the problem and provide you with a solution over the phone or by fax. This system is accessible by calling technical support and choosing the corresponding option from the recorded menu or directly on the above number.

FaxBack Help System: +353-1-4105-060

FaxBack is a simple to use automated fax help system where you can find answers to common questions and troubleshooting information in various European languages. This system contains a listing of documents per product that you can order via your telephone keypad. FaxBack will then fax the ordered documents to your fax machine directly. This system is accessible by calling technical support and choosing the corresponding option from the recorded menu or directly on the above number.

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Calling Iomega Technical Support

When calling Technical Support, please have the following information at hand. It would also be beneficial to be in front of the computer where your Iomega drive is installed.

1. Serial number of your drive
2. Make and model of drive (e.g., ZipCD^™ ATAPI Drive)
3. Make and model of computer
4. Operating system used (e.g., Windows^® 98, Mac^® OS 8.6, etc.)
5. List of any other hardware installed on the computer (e.g., printers, CD-ROM, etc.)
6. Iomega software version (e.g., IomegaWare^™ V 2.0, etc.)
7. Exact description of the problem and any error messages given

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Technical Support Numbers

Iomega's technical support agents are ready to take your call at the following numbers. Calls to these numbers will be charged at normal dialing rates to the listed in-country area codes. Calls to the number listed for "Other Countries" will be charged at normal international dialing rates to the Republic of Ireland.

Product Return

For information on returning your Iomega product for warranty service (or after the warranty period), please contact Iomega Technical Support.

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