Iomega's Peerless Drive System User's Manual

Troubleshooting for Your FireWire^® Drive System

If you encounter a problem while connecting or using your Peerless^™ drive system, check the topics listed below for possible solutions. For additional help options, see How to Get Help.

The Peerless Icon Does Not Appear on a Mac OS Desktop
Identifying Your Version of Windows 98
Your Iomega Peerless Drive System Stops Responding While You Are Saving or Copying Files

The Peerless Icon Does Not Appear on a Mac^® OS Desktop.

If you did not reboot your computer after installing the IomegaWare software, do so now.
Check all connections.
Make sure the drive system is receiving power.

If you are using a 4-pin connector, make sure your power supply is connected and working.

If you are using a 6-pin connector make sure the blue status light is on. If it is not on, connect the Iomega power supply.

Make sure the IomegaWare software is installed. The IomegaWare software package shipped with your drive system includes drivers required for Iomega FireWire drive systems. Restart after running the IomegaWare software installer.
If you are connected to a FireWire repeater/hub, ensure it is connected correctly and has power.
Try connecting the Iomega FireWire cable directly to one of the FireWire connections on your computer, rather than a FireWire device.
If the problem continues, there may be an extension conflict on your system. Go to the How to get Help section of this User's Manual for information.
If the Iomega Peerless icon does not appear after the Iomega FireWire drive system is connected, it may be because there are other bus-powered devices connected and there is not enough available power for the Iomega FireWire drive system. If this condition exists try the following:

• disconnect other FireWire devices from the computer.
• Connect the AC adapter to the other device(s).

NOTE: To prevent data loss, do not plug in additional FireWire devices while any FireWire device is in use.

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Identifying Your Version of Windows^® 98

Your Iomega FireWire Peerless Drive System will only run under Windows 98 Second Edition. Follow these instructions, If you are unsure which version of Windows 98 is installed on your computer:

Right click on the icon for My Computer and select Properties.
Click the tab for General.
Your version of Windows 98 is listed in the upper right hand corner of the window. If the System information does not read "Microsoft Windows 98 Second Edition 4.10.2222A," you will need to update your operating system.

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Your Iomega Peerless Drive System Stops Responding (Locks up), or Information Gets Lost or Corrupted While You Are Saving or Copying Files.

PC Users

The problem is probably due to a FireWire controller chip or other FireWire device on your computer system that is not SBP-2 compliant. Try the following suggestions:

Carefully follow the FireWire guidelines. They are designed to help you avoid some of the problems caused by non-compliant FireWire devices.
If the problem still continues, you may want to upgrade the FireWire controller in your computer system to one that complies with the FireWire SBP-2 specification. In this case, contact your computer manufacturer for help.
Do not disconnect the Iomega Peerless drive system while it is transferring information—data loss will result!
You must have Windows 98 SE, Me, or Windows 2000 to use the Iomega FireWire Peerless Drive System.

CAUTION! FireWire devices (including controller chips, cables, cards, and peripherals) that do not comply with the FireWire specification may cause system lockups or possible data loss when used with your Iomega FireWire Peerless Drive System. If you are not sure that a FireWire device complies with the latest FireWire specification, contact the manufacturer of the device.