General Troubleshooting

If you encounter a problem while connecting or using your Peerless™ drive system, check the topics listed below for possible solutions. For additional help options, see How to Get Help.

For additional USB or FireWire® troubleshooting, see USB Drive Troubleshooting or FireWire Drive Troubleshooting.




Windows® Stops Responding When You Disconnect the Peerless Drive System.

This may occur because Windows is trying to access a file that is on your Iomega Peerless disk. Make sure that no files on the disk are in use when you unplug the drive system. Be sure to eject the disk before disconnecting the interface cable or power cable from the interface module to prevent any data loss.

You Want To Change the Drive Letter Assigned to Your Iomega Peerless Drive System.

NOTE: Changing your drive letters may cause letters assigned to other devices to be reassigned. Some links and dependencies may be broken. In addition, it may be necessary to reconfigure the software that came with your Iomega Peerless drive system after following these step, since changing drive letters may break some links within the software.

Drive letter assignments are controlled by the operating system—in order to change a drive letter assignment, you must work with the procedures required by your computer's operating system.

Windows 98 and ME Users

To change the drive letter for a removable drive:

  1. Right click the Peerless icon in My Computer or Windows Explorer.
  2. Click Properties.
  3. Click the Iomega tab.
  4. A list of available drive letters displays (including network drives). Select the drive letter you want to assign to each removable device attached to your system by selecting a new drive letter in the pull-down menu box below the drive icon.
  5. Click OK.
  6. Restart your system for the changes to take effect.

Windows 2000 Users: Drive letter assignments are controlled by the operating system. In order to change a drive letter assignment, you must work with the procedures required by your computer's operating system. The following instructions describe how to change drive letters for removable drives under Windows 2000.

NOTE: You must have administrator privileges for your local computer in order to change drive letters under Windows 2000.

  1. Select Control Panels, Administrator Tools, Computer Management, then Disk Management.
  2. Right click the icon for your Iomega drive and select Change Drive Letter and Path from the shortcut menu.
  3. Click the Edit button.
  4. Click Assign a drive letter and select the letter you want to use for your Iomega drive.

Your System Does Not Recognize Multiple Partitions on your Peerless Drive System.

The Iomega Peerless disk should not be partitioned. IomegaWare software does not support partitions on the Peerless disk.

The LCD Displays a "505" or "SOS" Error Code.

The drive system needs to be reset. To reset the drive system, follow the instructions below:

  1. Eject the Peerless disk.
  2. Disconnect the power cable and the interface cable from the interface module.
  3. Reconnect the power cable and the interface cable to the interface module.
  4. Insert a Peerless disk.

You Cannot Get a Large File to Copy to the Peerless Disk.

PC Users Only—An individual file that is 4 GB or larger cannot be copied to a Peerless disk due to FAT 32 file format constraints. If you have a file that is 4 GB or larger, try using a compression utility to make the file smaller. If you can compress it to less than 4 GB, you will be able to copy it to the Peerless disk.

Peerless Disk Fails Format When Using Windows 2000.

Windows 2000 defaults to a FAT 16 file format when formatting disks. The Peerless disk requires a FAT 32 file format. Formatting your Peerless disk using IomegaWare software, rather than Windows 2000, will solve this problem.


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