How to Get Help In the U.S. and Canada

Iomega is committed to providing a first class customer support service. To meet this goal, Iomega offers a variety of support options designed to meet the needs of a wide range of users, including an award-winning web support site, email, live chat, and live customer support service. Listed below are the support options described on this page.

Iomega's specific customer support policies (including fees for services) and procedures change as technology and market conditions dictate. To obtain information about Iomega's current policies, please visit our website at www.iomega.com/support.


Iomega's Web Support Site: www.iomega.com/support

The Iomega award winning web support site offers advanced problem-solving support available 24 hours a day. Here's just some of what's offered:

  • Online help pages—You can find help pages with answers to frequently asked questions (FAQs), troubleshooting, or basic "how to" information.

  • Locate Iomega manuals—You can access an electronic copy of the manual for any Iomega product. If the manual you select is a PDF file, you will need Adobe® Acrobat® Reader to view it. If you don't already have Adobe Acrobat Reader installed on your system, you can download it from the Adobe Systems Incorporated web site: www.adobe.com.

  • Download the latest Iomega software—The software that shipped with your Iomega product may be updated over time. Choose Software Download from the Iomega web support site to check for the most up-to-date Iomega software, or go directly to www.iomega.com/software.



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Web Support Forum

You can use our free, interactive support forums to get help from Iomega's Customer Support team, as well as from fellow Iomega customers! There's no special software required and registration is quick and easy. Just go to our support site at www.iomega.com/support, select your product, and click support forums.

Live Chat Customer Support

Iomega Support Live Help allows you to use the power of the internet to "chat" directly with one of our highly trained customer support representatives. Just go to our support site at www.iomega.com/support, select your product, and click on live chat. Iomega Support Live Help is available 24 hours a day, 7 days a week. Customer support hours are subject to change without notice. Please visit our web support site for current Customer Support Center hours of operation.


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Product Return or Repair

For information on returning your Iomega product for warranty service (or repair after the warranty period), please visit our web support site at www.iomega.com/support. Because many returns are found to be due to a technical problem rather than a defective product, it is necessary to check with Iomega Customer Support before returning your drive. Our trained support personnel can often resolve the problem directly or otherwise supply you with return authorization.


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Purchasing Iomega Products

You can purchase Iomega products:

  • Online at www.iomega.com—click on the Online Store option (U.S. Only).

  • Visit your local computer store.

When purchasing Iomega products over the Internet, you can use your credit card (Visa®, MasterCard®, American Express®, or Discover®). Simply select the option of interest to you.


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Iomega Corporation
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