How to Get Help
In the U.S. and Canada

Iomega^® is committed to providing a first class technical support service. To meet this goal, Iomega offers a variety of support options designed to meet the needs of a wide range of users, including an award winning web support site, e-mail, and live technical support service.

Iomega's specific customer support policies (including fees for services) and procedures change as technology and market conditions dictate. To obtain information about Iomega's current policies, please contact Iomega at www.iomega.com/supportpolicy or at 1-412-690-2100* ( U.S. and Canada only).

Iomega's Web Support Site www.iomega.com/support

The Iomega award winning web support site offers advanced problem-solving support available 24 hours a day. Here's just some of what's offered:

• Online Help Pages—You can find help pages with answers to frequently asked questions (FAQs) and troubleshooting or basic "how to" information.
  
  
• Locate Iomega Manuals—You can access an electronic copy of the manual for any Iomega product. If the manual you select is a PDF file, you will need Adobe^® Acrobat^™ Reader to view it. If you don't already have Adobe Acrobat Reader installed on your system, you can download it from the Adobe Systems Incorporated web site: http://www.adobe.com.
  
  
• Download the Latest Iomega Software—The software that shipped with your Iomega product may be updated over time. Choose software download from the Iomega web support site to check for the most up-to-date Iomega software or go directly to http://www.iomega.com/software.

Web Support Forum

You can use our free, interactive support forums to get help from Iomega's Technical Support team, as well as from fellow Iomega customers! There's no special software required and registration is quick and easy. Just go to our support site at http://www.iomega.com/support, select your product and click support forums.

E-mail Tech Support

Send an e-mail to our Technical Support team via the web. Just go to our support site at http://www.iomega.com/support, select your product and click e-mail.

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Calling Iomega Technical Support

Iomega also offers live technical support for all your troubleshooting needs.

Before calling Iomega Technical Support, please have the following information available. Also please turn on your computer and call from a phone near your computer.

1. Previous customer number, if applicable.
2. Serial number of your drive.
3. Make and model of drive (e.g., Jaz^® 2GB SCSI Drive).
4. Make and model of computer.
5. Operating system used (e.g., Windows^® 98, Mac^® OS 8.6, etc.)
6. List of any other hardware installed on the computer (e.g., printers, CD-ROM, etc.)
7. Iomega software version (e.g., IomegaWare^™ V 2.0, etc.)
8. Exact description of the problem and any error messages received.

Product Return or Repair

For information on returning your Iomega product for warranty service (or repair after the warranty period), please visit our web support site at http://www.iomega.com/support or call the Iomega Customer Service Hotline at 1-412-690-2100. Because many returns are found to be due to a technical problem rather than a defective product, it is necessary to check with Iomega Technical Support before returning your drive. Our trained support personnel can often resolve the problem directly or otherwise supply you with return authorization.

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Warranty Information

For complete warranty information, refer to the warranty card or warranty information contained on the CD-ROM included with your drive. If you have a question about the limited warranty on your Iomega product, please go to our web support site at http://www.iomega.com/support, select customer service and click the warranty option. You can also call us at 1-412-690-2100 and choose the option for warranty information.

Product Information

Visit our web site at http://www.iomega.com or call 1-412-690-2100 for information on new Iomega products, promotions, or support.

Purchasing Iomega Products

You can purchase Iomega products:

• Online at http://www.iomega.com/direct/main/home.jsp (U.S. Only)
• Calling 1-412-690-2100 (U.S. Only)
• Visiting your local computer store.

When purchasing Iomega products from Iomega Direct, you can use your credit card (Visa, MasterCard, American Express, or Discover).

*1-412-690-2100 is available in the U.S. and Canada only.

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