How to Get Help
In Europe, the Middle East, and Africa
Iomega® is committed to providing a first class technical support service. To meet this goal, Iomega offers a variety of support options designed to meet the needs of a wide range of users including a web support site, a 24-hour automated technical support service, e-mail, and live technical support service.
Iomega's specific customer support policies (including fees for services) and procedures change as technology and market conditions dictate. To obtain information about Iomega's current policies, please contact Iomega at www.iomega-europe.com/support.
Iomega
Web Support Site: http://www.iomega-europe.com
The Iomega European web support site offers advanced problem-solving support available 24 hours a day in various European languages. Here's just some of what's offered:
Online Help Pages—You can find help pages with answers to frequently asked questions (FAQs) and troubleshooting or basic "how to" information in your language.
Locate Iomega Manuals—You can access an electronic copy of the manual for any Iomega product. If the manual you select is a PDF file, you will need Adobe® Acrobat™ Reader to view it. If you don't already have Adobe Acrobat Reader installed on your system, you can download it from the Adobe Systems Incorporated web site: http://www.adobe.com.
Download the Latest Iomega Software—The software that shipped with your Iomega product may be updated over time. Choose software download from the Iomega web support site to check for the most up-to-date Iomega software or download the latest software and driver upgrades in 7 languages directly from http://www.iomega.com/software/drivers.
Interactive Troubleshooting System:
+353-1-4105-050
This 24-hour automated system works just like a live technical support agent. This system will ask a series of questions relating to your problem, which you answer by using the keys on your telephone keypad. The system will make a diagnosis of the problem and provide you with a solution over the phone or by fax. This system is accessible by calling technical support and choosing the corresponding option from the recorded menu or directly on the above number.
Automated FaxBack Help: +353-1-4105-060
Our automated FaxBack help system allows you to use any touch-tone phone to instantly receive detailed support information to your fax machine in various European languages. When you call our FaxBack help number, you can order a catalogue that lists the FaxBack documents available for your Iomega product. This system is accessible by calling technical support and choosing the corresponding option from the recorded menu or directly on the above number. Just follow the voice instructions to order what you need.
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E-mail Tech Support
Send an e-mail to our Technical Support team via the web. Just go to our support site at http://www.iomega-europe.com/support, select your language and click e-mail.
Calling Iomega Technical Support
Iomega also offers live technical support for all your troubleshooting needs.
Before calling Technical Support, please have the following information at hand. Also please turn on your computer and call from a phone near your computer.
- Previous customer number, if applicable.
- Serial number of your drive.
- Make and model of drive (e.g., Jaz® 2GB SCSI Drive).
- Make and model of computer.
- Operating system used (e.g., Windows® 98, Mac® OS 8.6, etc.).
- List of any other hardware installed on the computer (e.g., printers, CD-ROM, etc.).
- Iomega software version (e.g., IomegaWare™ V 2.0, etc.).
- Exact description of the problem and any error messages received.
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Technical Support Numbers
Iomega has a highly trained technical support staff that is ready to take your call at the following numbers. Calls to these numbers will be charged at national access rates. Calls to the number listed for "Other Countries" will be charged at normal international dialing rates to the Republic of Ireland.
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| | Austria
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01 795 679 67
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Norway
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23162305
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| Belgium
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02 7119510
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Spain
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91 7496459
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| Denmark
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38487225
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Sweden
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8 58770609
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| Finland
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9 69379204
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Switzerland (French)
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01 800 9332
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| France
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01 55695074
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Switzerland (German)
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01 800 9330
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| Germany
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069 95086359
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Switzerland (Italian)
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01 800 9331
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Ireland
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01 4073 238
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UK
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0207 3659527
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| Italy
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02 69633538
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| Netherlands
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020 3469540
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Other Countries
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+353-1-8902-444
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Product Return
For information on returning your Iomega product for warranty service (or repair after the warranty period), please visit our web support site at http://www.iomega-europe.com/support or contact Iomega Technical Support. Because many returns are found to be due to a technical problem rather than a defective product, it is necessary to check with Iomega Technical Support before returning your drive. Our trained support personnel can often resolve the problem directly or otherwise supply you with return authorization.
Warranty Information
For complete warranty information, refer to the warranty card or warranty information contained on the CD-ROM included with your drive. If you have a question about the limited warranty on your Iomega product, please go to our web support site at http://www.iomega-europe.com/support or you can contact Iomega Technical Support.
Product Information
Visit our web site at http://www.iomega-europe.com for information on new Iomega products, promotions, or support.
Purchasing Iomega Products
For general purchase and reseller information, please go to our web site at: http://www.iomega-europe.com.
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