How to Get Help
In Asia-Pacific Region

Iomega^® is committed to providing a first class technical support service. To meet this goal, we offer a variety of support options designed to meet the needs of a wide range of users including a web support site, e-mail, and live technical support service.

Iomega's specific customer support policies (including fees for services) and procedures change as technology and market conditions dictate. To obtain information about Iomega's current policies, please contact Iomega at http://www.iomega.com/supportpolicy.

Iomega Web Support Sites:
http://www.iomega.com/support/ap/ (Asia-Pacific Region)
http://www.iomega.co.jp/support (Japan)

The Iomega Asia-Pacific and Japan web support sites offer advanced problem-solving support available 24 hours a day. Here's just some of what's offered:

• Online Help Pages—You can find help pages with answers to frequently asked questions (FAQs).
  
  
• Locate Iomega Manuals—You can access an electronic copy of the manual for any Iomega product. If the manual you select is a PDF file, you will need Adobe® Acrobat ™ Reader to view it. If you don't already have Adobe Acrobat Reader installed on your system, you can download it from the Adobe Systems Incorporated web site: http://www.adobe.com.
  
  
• Download the Latest Iomega Software—The software that shipped with your Iomega product may be updated over time. Choose software download from the Iomega web support site to check for the most up-to-date Iomega software or go directly to http://www.iomega.com/software.

| top of page |

Automated FaxBack Help

Our automated FaxBack help system allows you to use any touch-tone phone to instantly receive detailed support information to your fax machine. When you call our FaxBack help number, you can order a catalogue that lists the FaxBack documents available for your Iomega product. Just call any of the in-country support numbers and follow the voice instructions to order what you need.

E-mail Tech Support

Asia-Pacific Region:
Send an e-mail to our Technical Support team via the web. Just go to our support site at http://www.iomega.com/support/ap and click e-mail.

Japan:
Send an e-mail to our Technical Support team via the web. Just go to our support site at http://www.iomega.co.jp/support, select your product and click e-mail.

| top of page |

Calling Iomega Technical Support

Iomega also offers live technical support for all your troubleshooting needs.

Before calling Iomega Technical Support, please have the following information at hand. Also please turn on your computer and call from a phone near your computer.

1. Previous customer number, if applicable.
2. Serial number of your drive.
3. Make and model of drive (e.g., Jaz^® 2GB SCSI Drive).
4. Make and model of computer.
5. Operating system used (e.g., Windows^® 98, Mac^® OS 8.6, etc.).
6. List of any other hardware installed on the computer (e.g., printers, CD-ROM, etc.).
7. Iomega software version (e.g., IomegaWare^™ V 2.0, etc.).
8. Exact description of the problem and any error messages received.

Technical Support Numbers

Iomega has a highly trained technical support staff that is ready to take your call at the following numbers. Calls to these numbers will be charged at normal dialing rates to the listed in-country area codes.

| top of page |

Rest of Asia

Please go to our web support site at www.iomega.com/support/ap, contact the nearest support center, or contact your local dealer or distributor.

Product Return

For information on returning your Iomega product for warranty service (or repair after the warranty period), please visit our web support site or contact Iomega Technical Support. Because many returns are found to be due to a technical problem rather than a defective product, it is necessary to check with Iomega Technical Support before returning your drive. Our trained support personnel can often resolve the problem directly or otherwise supply you with return authorization.

| top of page |

Warranty Information

For complete warranty information, refer to the warranty card or warranty information contained on the CD-ROM included with your drive. If you have a question about the limited warranty on your Iomega product, please go to our web support site at http://www.iomega.com/support/ap or you can contact Iomega Technical Support.

Product Information

Visit our web site at http://www.iomega.com for information on new Iomega products, promotions, or support.

Purchasing Iomega Products

For general purchase and reseller information, please go to our web site at http://www.iomega.com/support/ap and click Asia distributor listing.

| top | home | previous | next |