Troubleshooting

If you encounter a problem while connecting or using your Iomega iConnect Data Station, check the topics listed below for possible solutions.

Click on any of the following topics to expand or close the troubleshooting information.

  • Make sure you are using the power cable that came with your drive. Ensure that it is correctly connected.

    1. Verify that the power cable is connected to the drive.

    2. Verify that the power cable is plugged into a working power outlet.

  • Make sure the status light is on. If it is not, press and release the power button. When the status light is blue, the drive is ready to use.

For more information, see Initial Setup.


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  • Make sure the drive is powered on. See Connecting the Iomega iConnect Data Station.

  • Check all connections (power and network).

  • Make sure you are using a functional Ethernet cable. We suggest using the Ethernet cable that shipped with your drive. Verify that the link LED on the back of the drive is on.

  • Make sure the Ethernet cable is connected to a 10/100/1000Base-T switch, hub, or router or directly to your computer.

  • For best results, connect the Iomega iConnect Data Station to the same router as your computer.

  • Make sure your network only has one device acting as a DHCP server. If your network has multiple routers, you may have multiple devices running DHCP. See the documentation that came with your DHCP device to reconfigure your network.


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Run the Iomega Storage Manager software. Once you have logged into the Iomega iConnect Data Station, you can find your IP address under SettingsNetwork ServicesNetwork Settings.


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  • Make sure the drive is powered on. See Connecting the Iomega iConnect Data Station.

  • Check all connections (power and network).

  • Make sure you are using a functional Ethernet cable. We suggest using the Ethernet cable that shipped with your drive. Verify that the link LED on the back of the drive is on.

  • Make sure the Ethernet cable is connected to a 10/100/1000Base-T switch, hub, or router or directly to your computer.

  • For best results, connect the Iomega iConnect to the same router.

  • Make sure your network only has one device acting as a DHCP server. If your network has multiple routers, you may have multiple devices running DHCP. See the documentation that came with your DHCP device to reconfigure your network.

If the problem persists, you can try alternate methods of discovering the Iomega iConnect. See the OS-specific steps below:

PC Users:

Windows XP/2000:

  1. Double click My Network Places

  2. Double click Entire Network

  3. Double click Microsoft Windows Network

  4. Double click Workgroup

Your Iomega iConnect Data Station should have the name Storage by default.

Windows 98/ME:

  1. Double click Network Neighborhood

  2. Double click Entire Network

  3. Double click Workgroup

Your Iomega iConnect Data Station should have the name Storage by default.

Mac Users:

OS X, version 10.2.7 or higher:

  1. From the Finder menubar, select GoNetworkWorkgroup.

Your Iomega iConnect Data Station should have the name Storage by default.


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If some of the computers on your network cannot connect to the Iomega iConnect Data Station, your network may be configured with multiple routers (DHCP & NAT) or with multiple DHCP servers (some network devices also act as a DHCP device).

  • If you have more than one router, make sure that the primary router (usually the one connected to or acting as the DSL/Cable modem) is the only one with DHCP (Dynamic Host Configuration Protocol) and NAT (Network Address Translation) enabled. The second or cascaded router should be changed to bridging mode. Make sure the second router connects to the primary router using a standard port rather than the port labeled uplink or Internet. This will basically turn your secondary router into a switch; however, you can still enable its Wireless Access Point (if equipped).

    See the documentation that came with your router for configuration information and settings.

  • Check all other network devices (Network Storage, etc) to make sure any DHCP server functions are disabled.


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Always use Iomega Storage Manager to change the drive's name. Changing the name on your host computer does not change the name on the network. You can change the device name using the Iomega Storage Manager software. When you have logged into the device, click on device under the Settings tab. This will open the initial configuration wizard.


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Your computer needs to update its list of devices on the network. There are several possible solutions:

  • Wait 5 - 15 minutes until your computer automatically updates its list.

  • Restart your computer. The restart should force your computer to update its list. On large corporate networks this may not always work.

  • You may still be able to access the drive using the IP Address (e.g.: \\192.168.3.7 ) until your computer automatically updates its list. See How do I find the device's IP address?


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Consult your computer’s firewall software documentation regarding opening appropriate ports for file / folder sharing.

The following ports are associated with file sharing and server message block (SMB) communications:

  • UDP and TCP ports 135 to 139, and port 445.


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This error is caused by the proxy settings currently enabled for your web browser. To resolve this issue, please follow the steps for your browser:

Internet Explorer:

  1. Open Internet Explorer.

  2. From the Tools menu, select Internet Options.

  3. Select the Connections Tab.

  4. Select the LAN Settings button.

    If you have a proxy server enabled, either:

    • Select Bypass proxy server for local addresses.

      Or

    • Un-check the Use a proxy server for your LAN checkbox.

Mozilla:

  1. Open Mozilla.

  2. From the Edit menu, select Preferences.

  3. From the Advanced category, select Proxies.

    If you have a manual proxy server configured, either:

Safari:

  1. Open Safari.

  2. From the Safari menu, select PreferencesAdvancedProxies.

  3. Select Change Settings.

  4. Un-check the Web Proxy (HTTP) check-box.

  5. Select Apply Now.

For all other browsers, please consult the documentation for your browser in order to determine how to bypass your proxy server for all local addresses.


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This is an issue with Internet Explorer's default caching of web pages. To resolve this issue, set Internet Explorer to always update the page:

  1. Open Internet Explorer.

  2. Select ToolsInternet Options.

  3. Under Temporary Internet Files, select the Settings button.

  4. Set the default action for "Check for newer versions of stored pages:" to "Every visit to the page".

  5. Select OK, then OK again.


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Modifying users will cause the Iomega iConnect's Samba (SMB file sharing) service to restart. When this service restarts, all current connections will be interrupted. Your computer should automatically reconnect to the share once the service has been restarted. If your connection is not restored, use the Iomega Storage Manager software to reconnect to the Iomega iConnect.

CAUTION! Do not create new users while the Iomega iConnect is performing a data transfer. When the connection is severed, the data transfer will be interrupted and data may be lost.


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Connecting and disconnecting a printer causes the Iomega iConnect's Samba (SMB file sharing) service to restart. When this service restarts, all current connections will be interrupted. Your computer should automatically reconnect to the share once the service has been restarted. If your connection is not restored, use the Iomega Storage Manager software to reconnect to the Iomega iConnect.

CAUTION! Do not connect or disconnect printers while the Iomega iConnect is performing a data transfer. When the connection is severed, the data transfer will be interrupted and data may be lost.


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The Iomega iConnect should automatically set up a print server when a USB printer is connected. The Iomega iConnect will create a queue for two printers.

  1. Make sure the USB printer is plugged into an electrical outlet or UPS and that the power is ON.

  2. Make sure the USB printer is connected to a USB port on the Iomega iConnect.

  3. The Iomega iConnect will recognize USB printers.

  4. Follow the instructions for Sharing a USB Printer.


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The Iomega iConnect should automatically share up to USB storage devices. You will need to configure the Iomega iConnect to Share a USB Storage Device.

  1. If the USB device requires power, make sure it is plugged into an electrical outlet or UPS and that the power is ON.

  2. Make sure the USB storage device is connected to a USB port on the Iomega iConnect.

  3. The Iomega iConnect will recognize USB storage devices.

  4. Make sure the USB Storage Device has a FAT, FAT32, or NTFS (Windows) format.


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