How to Get Help
in the U.S. and Canada

Iomega is committed to providing a first class technical support service. To meet this goal, Iomega offers a variety of support options designed to meet the needs of a wide range of users, including an award-winning web support site, e-mail, and live technical support service.

Iomega's specific customer support policies (including fees for services) and procedures change as technology and market conditions dictate. To obtain information about Iomega's current policies, please visit our website at www.iomega.com/supportpolicy.html or call 1-412-690-2100 (available in the U.S. and Canada only).

Iomega's Web Support Site: www.iomega.com/support

The Iomega award winning web support site offers advanced problem-solving support available 24 hours a day. Here's just some of what's offered:

• Online help pages—You can find help pages with answers to frequently asked questions (FAQs), troubleshooting, or basic "how to" information. The help pages are in HTML format that can be viewed directly from your web browser.

• Locate Iomega manuals—You can access an electronic copy of the manual for any Iomega product. If the manual you select is a PDF file, you will need Adobe^® Acrobat^® Reader^™ to view it. If you don't already have Adobe Acrobat Reader installed on your system, you can download it from the Adobe Systems Incorporated web site: www.adobe.com.

• Download the latest Iomega software—The software that shipped with your Iomega product may be updated over time. Choose Software Download from the Iomega web support site to check for the most up-to-date Iomega software, or go directly to www.iomega.com/software.

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E-mail Tech Support

Send an e-mail to our Technical Support team via the web. Just go to our support site at www.iomega.com/support, select your product and click e-mail.

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Calling Iomega Technical Support

Iomega also offers live technical support for all your troubleshooting needs.

Before calling Iomega Technical Support, please have the following information available. Also, please turn on your computer and call from a phone near your computer.

1. Previous customer number, if applicable.
2. Serial number of your player.
3. Make and model of player.
4. Make and model of computer.
5. Operating system used (for example, Windows^® 98, Mac^® OS 8.6).
6. List of any other hardware installed on the computer (for example, printers, CD-ROM).
7. Iomega software version.
8. Exact description of the problem and any error messages received.

Iomega has a highly trained technical support staff that is ready to take your call toll free at 1-412-690-2100, Monday through Friday from 6 a.m. to 9 p.m. and Saturday from 7 a.m. to 2 p.m. (Mountain Time). Technical support hours are subject to change without notice.

*1-412-690-2100 is available in the U.S. and Canada only.

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Product Return or Repair

For information on returning your Iomega product for warranty service (or repair after the warranty period), please visit our web support site or call the Iomega Customer Service Hotline at 1-412-690-2100. Because many returns are found to be due to a technical problem rather than a defective product, you should check with Iomega Technical Support before returning your player. Our trained support personnel can often resolve the problem over the phone.

Product Information

Call 1-800-MY-STUFF** (1-800-697-8833) or visit our web site at www.iomega.com for information on new Iomega products, promotions, and rebates.

**1-800-MY-STUFF (1-800-697-8833) is available in the U.S. and Canada only.

Purchasing Iomega Products

You can purchase Iomega products:

• Online at www.iomegadirect.com (U.S. Only).
• Calling 1-800-MY-STUFF (1-800-697-8833) (U.S. Only).
• Visiting your local computer store.

When purchasing Iomega products over the phone and on the Internet, you can use your credit card (Visa^®, MasterCard^®, American Express^®, or Discover^®). Simply select the option of interest to you.

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