Installing and Using Software

Most Iomega Hard Drives include backup software to enhance your use of the drive. After you have connected the drive and a drive icon appears, install the software from the CD included with the drive. Reboot your computer if prompted. Remove the CD when you finish installing the software. After the software is installed, run it and select Help to learn more about setting up and using the software.

Specific software versions and features differ. Visit the Support & Downloads area on www.iomega.com for the latest information and software downloads. Iomega recommends that you check periodically for software updates.

NOTE: The drive needs to be connected to your computer and recognized by the operating system before some software programs will run correctly.


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Formatting the Drive

The drive ships pre-formatted with a FAT32 file system to provide greater exchangeability between different operating systems. FAT32 is recognized by Windows and Mac OS and allows the drive to be used on both platforms; however, FAT32 is not the most efficient file system for either Windows Vista/XP/2000 or Mac OS X. If you plan to use the drive cross-platform, it is recommended that you keep the FAT32 formatting. If you will be using the drive on a single platform, you can improve drive performance by reformatting the drive to use the default file system for your operating system.

Some models ship preformatted HFS+ (Mac OS). If you are using the drive on a Windows PC and the drive is not recognized, reformat the drive to either NTFS or FAT32. If Windows recognizes the drive, it is already formatted FAT32 and does not need to be reformatted.

The drive ships preformatted HFS+ (Mac OS). If you are using the drive on a Windows PC, reformat the drive to either NTFS (Windows Vista/XP/2000) or FAT32 (Windows 98SE/Me/2000/XP).

The following table provides information on formats supported by different operating systems.

Operating System HFS+ NTFS FAT32
Mac OS X Native format Recognized2 Cross-platform
Windows Vista/XP/2000 Not recognized Native format Cross-platform
Windows 98/98SE/Me1 Not recognized Not recognized Native format
Cross-platform

1 Not supported for all Iomega hard drives.
2 Read-only depending on drive capacity.

NOTES:

HFS+ (Mac OS Extended) provides best performance with Mac OS. For some drive models, HFS+ format is required for the full capacity to be recognized by the Mac. An HFS+ formatted drive will not be recognized by a Windows-based PC.

NTFS is the native format type for Windows XP/2000, but is not recognized by other versions of Windows. This format might be read-only on Mac OS X (depending on drive capacity).

FAT32 allows the drive to be used cross-platform because it is recognized by Windows and Mac OS. However, it is not the most efficient format for either Mac OS or Windows Vista/XP/2000. If you will be using the drive on a single platform, you can improve drive performance by using the native format for your operating system.

CAUTION! Formatting the drive will erase all existing data! If you have files on the drive you want to save, move them to another drive before reformatting.


You should reformat the drive if you want to use it to boot an Intel-based Macintosh computer. You can also reformat the drive to quickly erase all files from the disk or to change the format type to FAT32 if you plan to use the drive cross-platform. Follow the instructions below for your version of Mac OS X.

  1. Make sure you have copied any needed files to another location.

  2. Select ApplicationsUtilitiesDisk Utility

  3. Select the Erase tab. In the left hand column, be sure to select the correct disk to be erased.

  4. Select the format type you want to use from the Volume Format drop-down menu:

    • For HFS+ format, select Mac OS Extended (Journaled) (recommended) or Mac OS Extended.

    • If you plan to use the drive cross-platform, select MS-DOS File System for FAT32 format. Note the FAT32 limitations below.

  5. Click the Erase button.


  1. Make sure you have copied any needed files to another location.

  2. Select ApplicationsUtilitiesDisk Utility

  3. In the left hand column, click on the drive icon for the Iomega Hard Drive. Make sure you click on the high level icon, not the second level volume icon.

  4. Select the Partition tab.

  5. Select the format type from the Format drop-down menu.

    • To keep the HFS+ format, select Mac OS Extended (Journaled) (recommended) or Mac OS Extended.

    • If you plan to use the drive cross-platform, select MS-DOS File System for FAT32 format. Note the FAT32 limitations below.

  6. Click on the Options button.

  7. Select the type of partition you want to use:

    • GUID Partition Table for bootability on an Intel-based Macintosh computer

    • Apple Partition Map for a PowerPC-based Mac

    • Master Boot Record if you want to use the drive on a PC as well as your Mac

  8. Click OK.

  9. Click the Partition button


If you change the drive to use a FAT32 format for cross-platform compatibility, please note that you might encounter the following limitations:

  • The drive may mount slower.

  • Files may copy slower.

  • The full capacity of the drive might not be available if the drive is formatted as a single large volume. If the drive does not mount or you do not see the full capacity of the drive, you need to partition the drive into smaller volumes (less than 127GB).



NTFS Format

  1. Connect the Iomega drive to your computer.

  2. Open Windows Disk Management (right click on My Computer, select Manage, and click on Disk Management).

  3. If the Disk Wizard opens, click Next. Select the disk, click Next, then Finish.

    If the Wizard does not open, locate the drive in the lower list. Look for a disk that does not show a drive letter or file system. Right click on the drive name and select Initialize Disk (Windows XP) or Write Signature (Windows 2000), then OK.

  4. The drive will now appear as Unallocated and the bar will be black. Right click on the black bar and select New Partition (Windows XP) or Create Partition (Windows 2000).

  5. When the Partition Wizard opens, click Next.

  6. Verify that the partition type is Primary Partition and click Next.

  7. Leave the maximum disk space selected and click Next.

  8. Assign the next drive letter available and click Next.

  9. Check the option for Perform a quick format, click Next, then click Finish. The drive will be ready to use when the format completes.

    NOTE: The NTFS format is recognized only by Windows Vista/XP/2000. If you plan to use your drive cross-platform, you should format the drive FAT32.


FAT32 Format

After completing the NTFS format procedure above, use the Iomega FAT32 Formatter to change the format to FAT32.

  1. Download the Iomega FAT32 Formatter from Support & Downloads area on www.iomega.com, or browse the CD and open the Iomega FAT32 Formatter folder.

  2. Double click the application to run the formatter.

  3. With the drive highlighted, click Format, then OK. The drive will be ready to use when the format completes.


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To change the drive format from HFS+ to FAT32 in Windows 98 or Me, you must use FDISK to change the fixed drive type and create a DOS partition. This is a lengthy and technical procedure which requires the latest version of FDISK (available for download from the support area on www.microsoft.com). For detailed formatting instructions, please visit the Support & Downloads area on www.iomega.com.


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If you will be using the drive only on Mac OS systems, change the drive format to HFS+ (Mac OS Extended). This will eliminate the limitations you may encounter when using a FAT32 volume on a Mac operating system (click link below for more information). Follow the instructions below for your version of Mac OS X.

  1. Make sure you have copied any needed files to another location.

  2. Select ApplicationsUtilitiesDisk Utility

  3. Select the Erase tab. In the left hand column, be sure to select the correct disk to be erased.

  4. For HFS+ format, select Mac OS Extended (Journaled) from the Format drop-down menu.

    NOTE: Mac OS Extended (Journaled) is recommended for best data safety; however, you can also use Mac OS Extended.

  5. Click the Erase button.


  1. Make sure you have copied any needed files to another location.

  2. Select ApplicationsUtilitiesDisk Utility

  3. In the left hand column, click on the drive icon for the Iomega Hard Drive. Make sure you click on the high level icon, not the second level volume icon.

  4. Select the Partition tab.

  5. Select Mac OS Extended (Journaled) from the Format drop-down menu.

    NOTE: Mac OS Extended (Journaled) is recommended for best data safety; however, you can also use Mac OS Extended.

  6. Click on the Options button.

  7. Select the type of partition needed for your Mac:

    • GUID Partition Table for bootability on an Intel-based Macintosh computer.

    • Apple Partition Map for a PowerPC-based Mac

  8. Click OK.

  9. Click the Partition button


If you want to keep the FAT32 format for cross-platform compatibility, please note that you might encounter the following limitations:

  • The drive may mount slower.

  • Files may copy slower.

  • The full capacity of the drive might not be available if the drive is formatted as a single large volume. If the drive does not mount or you do not see the full capacity of the drive, you need to partition the drive into smaller volumes (less than 127GB).



For best performance on Windows 2000, XP, or Vista, change the drive format to NTFS. You can either reformat the drive, or convert the FAT32 format to NTFS using the Windows utility.

NOTE: If the drive is formatted to NTFS, it might appear as a read-only volume when connected to a Mac OS system, or it might not be readable at all, depending on the version of Mac OS X. If you need to change the drive format from NTFS back to FAT32, follow the instructions below for reformatting to FAT32.

The following instructions will format the drive as a single large volume with an NTFS file system. If you want to partition the drive, check Windows help for more information.

  1. Open Windows Disk Management (right click on My Computer, select Manage, and click on Disk Management).

  2. Select the Iomega Hard Drive. Look for the drive letter assigned by Windows.

  3. Delete the existing FAT32 partition.

  4. The drive will now appear as Unallocated and the bar will be black. Right click on the black bar and select New Partition (Windows XP) or Create Partition (Windows 2000).

  5. When the Partition Wizard opens, click Next.

  6. Verify that the partition type is Primary Partition and click Next.

  7. Leave the maximum disk space selected and click Next.

  8. Assign the next drive letter available and click Next.

  9. Check the option for Perform a quick format, click Next, then click Finish. The drive will be ready to use when the format completes.


CAUTION! Converting the drive from FAT32 to NTFS may cause data loss if a problem is encountered. You cannot convert an NTFS formatted drive back to a FAT32 format without reformatting, which will erase all existing data on the drive.

  1. Close all open programs and files.

  2. Click Start and then click Run.

  3. Within the Open: box, type CMD and press the Enter key.

  4. At the C:\ prompt, type CONVERT X: /FS:NTFS (where X: is the drive letter assigned to the Iomega Hard Drive.

  5. Press the Enter key.


If you want to change the drive format from NTFS back to FAT32, format the drive using the Iomega FAT32 Formatter.

  1. Download the Iomega FAT32 Formatter from Support & Downloads area on www.iomega.com, or browse the CD and open the Iomega FAT32 Formatter folder.

  2. Double click the application to run the formatter.

  3. With the drive highlighted, click Format, then OK. The drive will be ready to use when the format completes.




For the most recent information on formatting Iomega hard drives, please visit the Support & Downloads area on www.iomega.com.


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Partitioning the Drive

If you want to use multiple partitions on the drive, use the formatting utility for your operating system to create the partitions. See the formatting instructions above.

NOTE: Iomega does NOT recommend partitioning under Windows 98/98SE.

NOTE: When partitioning the drive on Mac OS X, version 10.2 or lower, it is recommended that you use the same format on all partitions. If you use different formats, only the first partition will automatically mount on the Mac desktop. In this case, you can use Disk Utility to mount the additional partitions.


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Using the LCD Control Panel


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Setting the Date and Time

You will be prompted to set the date and time when you create a new RAID. You can also change the date and time by holding the Enter button for 5 seconds.

Use the Menu button change date and time fields. Use the Enter button to accept changes.


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Replacing a Hard Drive in the Iomega Power Pro RAID System

The failure or removal of a single drive in a RAID 5 array will not lead to failure of the array. Failure or removal of a single drive in a RAID 0 array will result in loss of all data on the array, and the entire array must be re-initialized.

In the event of failure of a drive, you do not need to shut down your system. Simply remove the failed drive from the system and wait for the system to indicate a successful removal. Insert the replacement drive and wait for the system to restore the RAID volume. It is very important that the system is NOT shutdown and that no other drives are removed until this restoration is complete. Failure to follow these steps could result in system failure and loss of data!

How to Identify a Failed Hard Drive

If a disk drive fails, the disk status indicator on the disk carrier will turn red and the alarm will sound. The LCD will display information about the failed disk.

NOTE: It is not necessary to immediately replace a failed disk in a RAID 5+ Hot Spare array. The hot spare disk will be brought on line automatically.

NOTE: The alarm can be silenced by pressing the Enter/Mute button to the right of the display.

How to Replace a Failed Hard Drive

Follow these instructions to replace any single hard drive in your Iomega Power Pro RAID System.

CAUTION! Never replace more than one hard drive at a time.

CAUTION! Always replace hard drives while the Iomega Power Pro System is running. Do NOT power down the Iomega Power Pro System during this operation. This operation may take several hours.

  1. Determine which drive has failed. Check the Iomega Power Pro Control Panel LCD if you are unsure.

  2. If necessary, use a hex key or Allen wrench to unlock the disk carrier.

  3. Pull the lever to eject the drive. Ejecting the drive automatically unplugs the power and data connectors.

  4. Slide the drive completely out of the bay.

  5. Wait a couple of minutes while the Iomega Power Pro System recognizes that the drive has been removed.

  6. Slide the replacement drive into the open bay.

    CAUTION! Use Iomega replacement drives only! Failure to do so will void your warranty.

  7. After inserting a new drive, the Iomega Power Pro System performance will be degraded until the RAID has been rebuilt. The RAID may take several hours to rebuild your data.

    CAUTION! Shutting down or restarting the Iomega Power Pro RAID System during the rebuild process will cause irreparable damage to your data.


If rebuilding the array fails, check for the following problems:

  • The hard drive being used for the rebuild is damaged. Try using another hard drive.

    CAUTION! Use Iomega replacement drives only! Failure to do so will void your warranty.

  • More than one drive is damaged. Contact Iomega for repairs.


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Disconnecting the Drive

IMPORTANT: Before disconnecting the drive, make sure you save files and close all folders and applications on the drive to avoid losing data.


Use the Safely Remove Hardware utility before you disconnect power or the USB or FireWire cable.

  1. Ensure all files or programs on the drive are closed.

  2. Double click the Safely Remove Hardware icon on the taskbar.

  3. Select the Iomega® Hard Drive and click Stop; a new window will open.

  4. Select the drive again and click OK.

  5. You can then safely disconnect the drive.


  1. Ensure all files or programs on the drive are closed.

  2. Drag the Iomega drive icon onto the Trash icon.

  3. You can then safely disconnect the drive.


The eSATA interface is not hot-plug-and-play, so always turn off power to the drive and computer before disconnecting. Close all files and folders on the drive and make sure there is no drive activity for at least 15 seconds before turning off power to the drive.

CAUTION! To avoid data loss, make sure any data transfers are complete before turning off power to the drive. Do not move or disconnect the drive while it is powered up.


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Data Backup and System Restore

Using EMC Retrospect Express

EMC Retrospect Express is a full-featured backup program. For more information on using Retrospect Express, read the Retrospect manual or visit the EMC support website.

STOP! Keep these instructions and all included CDs in case of an emergency.


These steps will walk you through configuring a full-system backup in Wizard Mode only. For information on using Advanced Mode, please see the Retrospect help system.

  1. Install Retrospect 7.5 from the Solutions CD that came with your Iomega drive.

  2. Launch Retrospect 7.5 from the EMC Retrospect program group in the Start menu.

  3. The Retrospect serial number is pre-entered. Click Next to continue.

  4. Personalize your copy of Retrospect, then click Next.

  5. Register your copy of Retrospect, then click Next.

  6. Click Next.

  7. Check the option for Perform a backup, then click Next.

  8. Click Next.

  9. Select the option for My Computer as your backup type, then click Next.

  10. Select the types of files you wish to back up, then click Next.

    NOTE: This is a full-system backup, deselecting a filetype may compromise your backup.

  11. Select your Iomega drive, then click Next.

  12. Select the option for Later (on a schedule), then click Next.

  13. Choose an appropriate day(s) and time for your backup. Set a time when the computer will not be in use, for example, Friday after business hours.

  14. Select the option for One Backup Set. Click Next.

  15. Name your backup set, then click Next.

  16. Configure the desired data compression settings, then click Next.

  17. Configure desired security settings, then click Next.

  18. Configure disk spanning, then click Next.

  19. Name your backup script, then click Next.

  20. Review the backup summary, then click Finish to schedule your backup.

    NOTE: For best results, Iomega recommends that you always verify that your backup sets and scripts are correctly configured.

  21. If you will be using this backup for disaster recovery, you will need to create a Retrospect Disaster Recovery boot CD. See "Creating a Boot Disc" below for more information.

 

For best results, Iomega recommends that you always verify that your backup sets and scripts are correctly configured. Always check the summary of your backup after it has been created. Backup Set summaries can be viewed by clicking Configure→Backup Sets. Script summaries can be viewed by clicking Automate→Manage Scripts.

Iomega also recommends that you perform a test restore of your data backup to validate your backup set. For information on performing a restore, please see the Retrospect help system.

 

These steps require your original Windows Installation disc and product key.

  1. Create a backup of your C drive as described above.

  2. Disable Retrospect control of your optical drive. This will cause your optical drive to use the system drivers rather than the specialized drivers that Retrospect uses to backup to optical devices. This will not affect the normal operation of your drive, but will need to be reenabled if you use your optical drive as backup.

    1. Click the Devices & Media button on the Retrospect tool bar.

    2. Click the Environment tab.

    3. Right click on your optical drive and select Ignore ID.

    4. Exit Retrospect.

    5. Restart Retrospect.

  3. Click on the Disaster Recovery button on the Backup Overview window.

  4. Follow the onscreen instructions to create a boot disk .iso image file.

  5. Exit Retrospect.

  6. Create a CD from the .iso file using your CD creation software. Store the boot disk in a safe place with these instructions.

 

  1. Boot your computer from the CD you created in the steps above.

    NOTE: You may need to change the BIOS settings of your computer to boot from the CD. See the manual that came with your computer for more information.

  2. In the Windows installation wizard select the partition to which you would like to restore, then hit Enter.

  3. Once the Windows installation has completed, the computer will reboot from the hard drive.

  4. When Retrospect launches automatically, cancel out of the Disaster Recovery window and exit Retrospect. At this point the computer will reboot.

  5. After the reboot, the Windows install screen will display. Allow Windows to finish its install and reboot the computer.

  6. After the reboot, a Retrospect Disaster Recovery dialog will display. Click OK to reboot the computer.

  7. Retrospect will launch automatically once the computer has rebooted.

  8. Follow the onscreen instructions to begin the restore process. This process will take several minutes. See the Retrospect help system for more information.

  9. When the restoration is complete, click Finish.

  10. Reboot the computer.

    NOTE: Your computer should boot into the restored version of Windows. If your computer boots into the Retrospect Disaster Recovery temporary Windows install, reboot the computer and make sure the option for Continue Retrospect Disaster Recovery is not selected.

  11. Allow the Retrospect Helper Service to update your computer. Your computer may be rebooted at the end of this process. It is not uncommon for your computer to perform this step more than once.


NOTE: These steps will make a duplicate copy of your hard drive on your Iomega drive. You can use this duplicate to boot your computer from a FireWire drive. Some computers may also be able to boot from a USB drive. Please visit www.apple.com for information on booting your computer from external devices.

NOTE: Before beginning this procedure, deselect Ignore ownership on this volume in the Finder’s Get Info box for your Iomega drive. If you would like your Iomega drive to be bootable, format the drive using Apple's Disk Utility (HFS+).

  1. Install Retrospect 6.1 from the Solutions CD that came with your Iomega drive.

  2. Launch Retrospect Express.

  3. Under the Immediate tab, select Duplicate.

    NOTE: Duplicate makes an exact copy of the selected folder without compression.

  4. Select the volume or folder you would like to backup, then click OK.

    NOTE: To select a folder rather than a volume, you will need to click the Subvolume... button and define the folders you would like to copy.

  5. Select your Iomega drive as the destination, then click OK.

  6. Click on the Duplicate button.

 

For best results, Iomega recommends that you always verify that your backup sets and scripts are correctly configured. Always check the summary of your backup after it has been created. Backup Set summaries can be viewed by clicking Configure→Backup Sets. Script summaries can be viewed by clicking Automate→Manage Scripts.

Iomega also recommends that you perform a test restore of your data backup to validate your backup set. For information on performing a restore, please see the Retrospect help system.

 

If you are using Retrospect to create a backup using a method other than the one outlined above or cannot boot from your Iomega drive, you can download a bootable Retrospect CD image from www.iomega.com/retrospect. Use Disk Utility to create a CD from the image.

 

  1. Boot your computer from your Iomega drive (if you used the duplicate method detailed above). If you cannot boot from your Iomega drive, you can download a bootable Retrospect CD image from www.iomega.com/retrospect. Use Disk Utility to create a CD from the image.

  2. Launch Retrospect Express.

  3. Follow the backup steps above, but duplicate from your Iomega drive to the hard drive. For more information, please see the Retrospect help system.


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Time Machine Compatibility

All HFS+ formatted Iomega drives are compatible with Time Machine (available in Mac OS X, version 10.5 – Leopard). See Formatting the Drive for Mac OS X for instructions on how to change the drive format to HFS+.

All HFS+ formatted Iomega drives are compatible with Time Machine (available in Mac OS X, version 10.5 – Leopard). Your Iomega Hard Drive shipped formatted HFS+ and is ready to use with Time Machine. If you have changed the drive format, see Reformatting the Drive in Mac OS X for instructions on how to change the drive format back to HFS+.


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FireWire Pass-through

The Iomega Hard Drive includes one FireWire 400 port and two FireWire 800 ports. When the Iomega Hard Drive is connected via FireWire, these can be used for connecting other FireWire devices to your system. Check the FireWire Guidelines for recommendations when using multiple FireWire devices.

NOTE: FireWire pass-through works only when the Iomega Hard Drive is connected to a FireWire port on the computer. Do NOT connect the Iomega Hard Drive to USB and FireWire at the same time.

The second FireWire connection on the Iomega Hard Drive can be used to connect other FireWire devices to your computer. You might need to purchase an appropriate FireWire cable to connect a device with FireWire 400 connectors to the FireWire 800 port on the drive. Check the FireWire Guidelines for recommendations when using multiple FireWire devices.

NOTE: FireWire pass-through works only when the Iomega Hard Drive is connected to a FireWire port on the computer. Do NOT connect the Iomega Hard Drive to USB and FireWire at the same time.

The second FireWire 400 connection on the Iomega UltraMax Drive can be used to connect another FireWire device to your computer. Check the FireWire Guidelines for recommendations when using multiple FireWire devices.

NOTE: FireWire pass-through works only when the drive is connected to a FireWire port on the computer. Do NOT connect the Iomega UltraMax Drive to USB and FireWire at the same time.

When the Iomega Power Pro RAID System is connected via FireWire, you can use the second FireWire connection to connect other FireWire devices to your computer. You might need to purchase an appropriate FireWire cable to connect a device with FireWire 400 connectors to the FireWire 800 port on the Iomega Power Pro System. Check the FireWire Guidelines for recommendations when using multiple FireWire devices.

NOTE: FireWire pass-through works only when the Iomega Power Pro RAID System is connected to a FireWire port on the computer. Do NOT connect the Iomega Power Pro RAID System to USB and FireWire at the same time.


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Using the USB and FireWire Hubs

The MiniMax drive includes both a USB 3-port hub and a FireWire 3-port hub. These can be used for connecting other USB and FireWire devices to your system.

Using the USB Hub

NOTE: The USB hub can only be used when the MiniMax drive is connected to the computer via the USB 2.0 to Mac/PC Connector. See MiniMax Components.

To connect other USB devices (including USB-powered devices) to your computer:

  1. Connect the MiniMax drive to your computer using the USB 2.0 to Mac/PC connector.

  2. Connect other USB devices to the USB 2.0 hub connectors on the MiniMax drive.

Using the FireWire Hub

To connect other FireWire devices to your computer:

  1. Connect the MiniMax drive to your computer using any FireWire connector.

  2. Connect other FireWire devices to the FireWire connectors on the MiniMax drive.

Check the interface guidelines when using multiple FireWire or USB devices.


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Using the USB Hub

The MiniMax drive includes a USB 3-port hub which can be used for connecting other USB devices (including USB-powered devices) to your system.

To use the hub connections:

  1. Connect the MiniMax drive to your computer using the USB 2.0 to Mac/PC connector.

  2. Connect other USB devices to the USB 2.0 hub connectors on the MiniMax drive.

Check the USB Guidelines for recommendations when using multiple USB devices.


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Using the USB Hub and FireWire Pass-through

The Iomega Hard Drive includes a USB 3-port hub, one FireWire 400 port, and two FireWire 800 ports. These can be used for connecting other USB and FireWire devices to your system.

NOTE: If you are connecting the Iomega hard drive using both FireWire and USB, you may need to restart your computer after plugging in the second cable.

Using the USB Hub

NOTE: The USB hub can only be used when the Iomega Hard Drive is connected to the computer via the USB 2.0 to Mac/PC Connector. See Drive Components for the location of the USB 2.0 connector.

To connect other USB devices (including USB-powered devices) to your computer:

  1. Connect the Iomega Hard Drive to your computer using the USB 2.0 to Mac/PC connector.

  2. Connect other USB devices to the USB 2.0 hub connectors on the Iomega Hard Drive.

Using the FireWire Pass-through

To connect other FireWire devices to your computer:

  1. Connect the Iomega Hard Drive to your computer using any FireWire connector.

  2. Connect other FireWire devices to the FireWire connectors on the Iomega Hard Drive.


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Replacing a Hard Drive

 

If an indicator light on front of the Iomega UltraMax Pro turns solid red, it indicates the corresponding hard drive has failed. You can replace a failed hard drive following the instructions below. If the UltraMax Pro was configured as a mirrored volume (RAID 1), it will automatically restore the mirrored data to the replacement drive. If the UltraMax Pro was configured as a spanned volume (JBOD) or striped volume (RAID 0), all data stored on the volume will be lost. If the UltraMax Pro was configured as simple volumes (non-RAID), you will be able to access data stored on the remaining good drive; however, all data stored on the failed drive will be lost. In this configuration, you should back up data from the good drive before replacing the failed drive.

CAUTION! Any data storage device can fail. Always back up critical data files!

In the Event of a Hard Drive Failure:

  • Remove only the failed hard drive!

    Before removing a hard drive, always verify which drive failed by checking the status LEDs on the front of the UltraMax Pro. A solid red LED indicates that the corresponding drive has failed. If a functioning drive (rather than the failed drive) is removed, data loss will result!

  • Never remove more than one hard drive at a time.

    In RAID 1 data protection mode, your Iomega UltraMax Pro can continue operating after a single drive failure. Do NOT remove a functioning drive while there is a failed drive in the system or while the replacement drive is being restored.

  • Never interrupt the RAID rebuild process.

    After inserting the replacement drive, you MUST allow the volume configuration to restore. An active restoration is indicated by a flashing status LED. During this process, do NOT remove the other hard drive or power down the Iomega UltraMax Pro. This process may take several hours depending on the RAID setting and amount of data being restored.


Replacing a Failed Drive:

Follow these instructions to replace a failed hard drive in your Iomega UltraMax Pro.

CAUTION! Never replace more than one hard drive at a time.

CAUTION! Always replace a failed hard drive while the Iomega UltraMax Pro is running. Do NOT power down the Iomega UltraMax Pro during this operation. This operation may take several hours.

  1. Verify which drive has failed by checking the location of the red LED on the front of the UltraMax Pro.

    CAUTION! If a functioning drive (rather than the failed drive) is removed, data loss will result!

  2. Turn the knob on the left side of the failed drive sled to release it.

  3. Pull the handle on the right side of the drive sled and slide the drive completely out of the bay.

  4. Slide the replacement drive sled into the open bay and push it in completely. The drive sled will automatically lock in place when it is completely inserted.

    CAUTION! Use Iomega replacement drives only! Failure to do so will void your warranty.

  5. After inserting a new drive, performance of the Iomega UltraMax Pro will be degraded until the volume configuration has been rebuilt. The LED will turn solid green when the rebuild is complete.

    CAUTION! Do not turn off power to the UltraMax Pro until the rebuild process is complete.


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