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Getting Started

IMPORTANT: If the Iomega® Portable Hard Drive you purchased supports USB 2.0, it is capable of running at speeds up to 40 times faster than the standard USB 1.1 technology. You must install a USB 2.0 adapter card to achieve the USB 2.0 speed. The drive runs at the standard USB 1.1 speeds when connected to a standard USB 1.1 port.

Before installing or using your Iomega Portable Hard Drive, read and follow the USB or FireWIre® Guidelines to ensure reliable performance.

Here's how to get started:

  1. Unpack the Iomega Portable Hard Drive and accessories

  2. Iomega Installation CD and Quick Install booklet

    FireWire or USB Cable

    Iomega Portable Hard Drive and Interface Module

    External Power Supply

  3. Read important information for using the Iomega Portable Hard Drive


  4. Check the USB or FireWire Guidelines


  5. Connect your Iomega Portable Hard Drive




Connect the Iomega® Portable Hard Drive to FireWire®

Connect to a 6-pin FireWire Connection, preferred, or Connect to a 4-pin FireWire Connection.

Determine Your Type of FireWire Connection

Most desktop computers have 6-pin FireWire connections while laptop computers usually have 4-pin FireWire connections; however, some desktops have both. Computers that have 6-pin connections can supply power to some devices. Determine your type of computer connection. Click on the picture of your connector to continue to the next step.

NOTE: Read the FireWire Guidelines and Troubleshooting section in this User's Manual for important information to prevent potential system or device damage.

The FireWire cable can be connected to the computer while the computer is running.



6-pin FireWire Port



4-pin FireWire Port

Connect the Iomega Portable Hard Drive to a 6-pin FireWire Connection

  1. Start your computer, wait for the operating system to load completely, then insert the installation CD to install the driver. If the installation does not start automatically, double click on the CD icon. The neccessary drivers will automatically be installed. Install the software after you have connected the drive to your computer.

  2. Connect the FireWire cable to a FireWire port on the computer.


    Look for "1394," the FireWire logo, or the Sony® i.Link logo, which usually identifies the FireWire connection. If you need help finding the FireWire connection on your computer, refer to the computer or FireWire adapter card documentation.

    For the best performance, connect the FireWire cable directly to your computer. You can use any FireWire port. See the FireWire Guidelines for important information.

    The drive can be connected or disconnected while the computer is on. To prevent any data loss, stop the drive before disconnecting the FireWire or power cable from the FireWire interface module. Make sure all files, folders or programs that are on the Iomega drive are closed.

    To stop the drive:

    Mac Users: Drag the Iomega Portable Hard Drive icon to the trash or use the Eject command.

    PC users: Use the Device Stop Utility.


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  4. Connect the drive to the interface module, then connect the other end of the FireWire cable to either FireWire connection on the interface module. If the FireWire connection on the computer supplies power, connecting the power supply is not necessary.

  5. If the light on the interface module does not come on, connect the power supply.

  6. NOTE to Windows 98 SE Users

    If

    Then

    If you see the Insert Disk dialog box the first time you connect the Iomega Portable Hard Drive to the computer, insert the disk labeled "Windows 98 Second Edition CD-ROM"

    Do not insert the Windows 98 CD-ROM disk. Insert the Solutions CD that came with the Iomega Portable Hard Drive. Click OK. Click Browse. Select the IomegaWare folder. Then select your language folder; then the Win98 folder. (The file ntmap.sys should automatically be selected.) Click OK. (This message will only appear the first time you connect the Iomega Portable Hard Drive. Proceed to the next step.)

    If the Windows 98 Second Edition CD is in your CD drive when you connect the computer to the Iomega Portable Hard Drive, you will see the Version conflict dialog box that says "File being copied is older than the file on your system. Do you want to keep the current file?"

    Always click Yes for all messages. (More than one dialog box will appear.) These messages will only appear the first time you connect the Iomega Portable Hard Drive. Proceed to the next step.



  7. The Iomega Portable Hard Drive icon should appear in My Computer.

  8. Mac Users: The icon should appear on the desktop.

    Windows® 98 SE users: If the drive icon does not appear, restart your computer.

  9. Click on the software icons and install QuikSync and Iomega Backup software.

  10. Read the FireWire Guidelines in this manual for important information on FireWire compatibility.

    If you encounter problems installing or using your Iomega Portable Hard Drive, refer to the Troubleshooting section.


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Connect the Iomega Portable Hard Drive to a 4-pin FireWire Connection

  1. Your Iomega Portable Hard Drive does not include a 4-pin to 6-pin FireWire cable. Purchase one at a local computer retailer.

  2. Connect the 4-pin end of the FireWire cable to a 4-pin FireWire port on your computer.

  3. Look for "1394," the FireWire logo, or the Sony i.Link logo, which usually identifies the FireWire connection. If you need help finding the FireWire connection on your computer, refer to the User's Manual for your computer or FireWire adapter card.

  4. For the best performance, connect the FireWire cable directly to your computer.

  5. Connect the drive to the interface module, then connect the other end of the FireWire cable to either FireWire connection on the interface module.

  6. When connecting to a 4-pin FireWire connection, connect the power supply. The light on the interface module will come on.

  7. To finish the 4-pin installation, read the NOTE to Windows 98 SE users and step 5 and 6 of the 6-pin installation.

    To stop the drive:

    Mac Users: Drag the Iomega Portable Hard Drive icon to the trash or use the Eject command.

    PC users: Use the Device Stop Utility.



Connect the Iomega® Portable Hard Drive to USB

Follow the steps below to connect the Iomega Portable Hard Drive to your computer.

  1. Start your computer, wait for the operating system to load completely, then insert the installation CD to install the driver. If the installation does not start automatically, double click on the CD icon. The neccessary drivers will automatically be installed. Install the software after you have connected the drive to your computer.

  2. Connect the interface module to the drive.

  3. Connect one end of the USB cable to the interface module.

  4. Connect the other end of the USB cable to the USB port on your computer.

  5. NOTE: The Iomega Portable Hard Drive for USB 2.0 is capable of running at speeds up to 40 times faster than the standard USB 1.1 technology. Connect the Iomega Portable Hard Drive to a USB 2.0 port to achieve the USB 2.0 speed. Connected to a standard USB 1.1 port, the drive runs at the standard USB 1.1 speed.

    Look for "USB" or the USB symbol* (shown above), which usually identifies the USB connection. Some USB 2.0 cards do not have USB notations. If you cannot locate the USB connection on your computer, refer to the documentation for the USB 2.0 card you have installed.

    CAUTION! Use only the USB cable provided or data loss may result.

  6. Connect the power supply and plug it into an outlet.

    The Iomega Portable Hard Drive icon will appear on the desktop.

    If the icon does not appear, refer to the section Troubleshooting for USB Drives or see the Iomega Web Support Site at www.iomega.com/support.

  7. Click on the software icons and install QuikSync and Iomega Backup software.


The Iomega Portable Hard Drive is ready to use. Save to and drag and drop files to the Iomega Portable Hard Drive as you would to any other drive attached to your computer.

The drive can be connected or disconnected while the computer is on. To prevent any data loss, stop the drive before disconnecting the USB or power cable from the USB interface module. Make sure all files, folders or programs that are on the Iomega drive are closed.

To stop the drive:

Mac Users: Drag the Iomega Portable Hard Drive icon to the trash or use the Eject command.

PC users: Use the Device Stop Utility.

  • For information on operating your new drive, refer to Using Your Drive.

  • For general information and tips about USB devices, refer to the USB Guidelines section.

  • If you encounter problems installing or using the drive, refer to the Troubleshooting section.






System Requirements and FireWire® Guidelines

System Requirements
FireWire Guidelines

System Requirements

Your system must meet the minimum requirements below to support the Iomega® Portable Hard Drive with a FireWire interface module.

PC Users:

  • Pentium® processor with an IEEE 1394 FireWire controller adapter card installed

  • Microsoft® Windows® 98 SE, 2000 Professional, Me, or XP Home, XP Professional

  • 4X CD-ROM drive for supporting software

  • 10 MB hard drive space for supporting software

Mac® OS Users:

  • Apple® Macintosh® G4 or G3 (blue and white G3 only) or iMac® computer with a built-in IEEE 1394 FireWire connection

  • Mac OS 9.1 or above, including Mac OS X or with FireWire 2.7.

  • CD-ROM drive for supporting software

  • 10 MB hard drive space for supporting software

FireWire Guidelines

Follow these guidelines to ensure optimal and reliable performance of your Iomega Portable Hard Drive.

You can...

  • You can connect or disconnect the FireWire cable to the drive while the computer is on.

  • NOTE: PC users must stop the Iomega Portable Hard Drive first. See the Device Stop Utility in the Using Your Drive section. Mac users should select the drive icon and use the Put Away command or drag the icon onto the trash icon.

  • You can ensure maximum performance by connecting the FireWire cable directly to your computer instead of other FireWire devices or hubs.

Do not...

  • Do not connect or disconnect your Iomega Portable Hard Drive while it is transferring information. Data loss will result!

  • Do not use any 6-pin FireWire cable other than the cable included with the Iomega Portable Hard Drive.

  • Never use FireWire extension cables with the drive. Data loss may result.

  • Do not disconnect the FireWire cable or disconnect power to the drive while it is transferring information.

  • Do not connect more than one FireWire adapter card to a system.

For best performance...

  • Unused FireWire ports should be left empty. There are no terminators for FireWire connections.

  • Check the Iomega Web site www.iomega.com frequently for updated software and the latest information on FireWire.



System Requirements and USB Guidelines

System Requirements
USB Guidelines

System Requirements

Your system must meet the minimum requirements below to support the Iomega® Portable drive with a USB 2.0 interface module.

NOTE: The Iomega Portable Hard Drive with a USB interface module is capable of running at speeds up to 40 times faster than the standard USB 1.1 technology. Connect the Iomega Portable drive to a USB 2.0 port to achieve the USB 2.0 speed. Connected to a standard USB 1.1 port, the drive runs at the standard USB 1.1 speed.

PC Users:

  • USB 2.0 Hi-Speed PCI card installed in your computer

  • Pentium® processor

  • Microsoft® Windows® 98 SE, 2000 Professional, Me, or XP Home, XP Professional

  • 4X CD-ROM drive for supporting software

  • 10 MB hard drive space for supporting software

Mac® OS Users:

  • Apple® Macintosh® G4 or G3 (blue and white G3 only) or iMac® computer with built-in USB controller

  • Mac OS 8.6 or above with Mac OS USB v1.3.3 or above, including OS X

  • 4X CD-ROM drive for supporting software

  • 10 MB hard drive space for supporting software

USB Guidelines

Follow these guidelines to ensure optimal and reliable performance of your Iomega Portable drive and other USB devices.

You can...

  • You can connect or disconnect the drive while the computer is on.

    NOTE: PC users must stop the Iomega Portable Hard Drive first. See the Device Stop Utility in the Using Your Drive section. Mac users should select the drive icon and use the Put Away command or drag the icon onto the trash icon.

  • You can optimize the Iomega Portable Hard Drive's performance by disconnecting other USB devices when using the drive. The performance of all USB devices decreases as additional USB devices are connected.

  • You can ensure maximum performance by connecting your Iomega Portable Hard Drive directly to your computer, instead of a hub.

  • You can avoid some system lockups by waiting at least 30 seconds after connecting or disconnecting any USB device to allow the system to re-enumerate the USB bus. Do not connect, disconnect, or use any other USB device during this time.


Do not...

  • Do not connect or disconnect any USB device while the Iomega Portable Hard Drive is transferring information. Data loss will result!

  • Do not use any USB cable with your Iomega Portable Hard Drive other than the cable that came with it.

  • Never use USB extension cables with your Iomega Portable Hard Drive. Data loss might result.

  • Do not connect more than two Iomega Portable Hard Drives with USB connections to a single computer.




Using the Iomega® Portable Hard Drive

Read this section for important information on these functions:

Formatting the Iomega Portable Hard Drive

Iomega Portable Hard Drive Power

Disconnecting the Iomega Portable Hard Drive

Partioning the Iomega Portable Hard Drive

Using the FireWire connector as a pass-through connection

Formatting the Iomega® Portable Hard Drive

FAT 32 format: The Iomega Portable Hard Drive is PC formatted with FAT 32 to give the drive greater exchangeability between different operating systems.

NTFS format: NTFS is the native file system used by Windows NT, 2000 and XP. If the Iomega drive is formatted in NTFS, it will not be recognized in Windows 98, Me or Mac® OS.

Reformatting the Drive on a PC: To reformat, right click on the drive icon and select Format.

NOTE: Reformatting your Iomega Portable Hard Drive with a file system other than FAT 32 may make it unreadable on other computer operating systems.

Mac Users: You can read files on a Mac from a FAT 32 formatted drive, however:

  • The drive may mount slower.

  • Files may copy slower.

  • You can improve performance by reformatting on your Mac; however, you will be unable to read the drive on a PC computer without special software.

Reformatting the Drive on a Mac: The default format for Mac is HFS+.

  • OS 9.1: Click Special on the task bar and select Erase Disk.

  • OS X: Select the Disk Utility application, select Applications, then Utilities, then Disk Utility. Select the Erase tab. (Make sure the volume selected is correct.)

Windows 2000 and XP Users: If the Iomega Portable Hard Drive you purchased is larger than 32GB, go to www.iomega.com/support for important information about reformatting the drive.

For the most recent information on NTFS, FAT 32, and formatting the Iomega Portable Hard Drive, go to www.iomega.com/support.


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Iomega Portable Hard Drive Power

When you shut down your system, you may want to disconnect power to the Iomega Portable Hard Drive; however, it will not harm the drive to leave it powered up. Disconnecting the power supply from the drive is an easy way to power down the Iomega drive.

If you disconnect power from the drive but leave the power supply plugged in, the power draw is less than 2 Watts. If you prefer to power down completely, the easiest way is to plug the power supply into your computer's power strip and use the switch on the power strip to power down both the computer and your Iomega drive.



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Disconnecting the Iomega Portable Hard Drive

Mac Users:

  1. Ensure all files or programs on the Iomega Portable Hard Drive are closed.

  2. Drag the Iomega Drive icon on to the Trash icon.

  3. You can then safely disconnect the drive.

Windows Users:

Use the Device Stop Utility before you remove the drive from the adapter, disconnect power, or disconnect the USB or FireWire® cable.

  1. Ensure all files or programs on the Iomega Portable Hard Drive are closed.

  2. Double click the Unplug or Eject Hardware icon on the taskbar.

  3. Select the Iomega drive and click OK.

  4. You can then safely disconnect the drive.

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Partitioning the Iomega Portable Hard Drive

Iomega does not recommend or support multiple partitioning of the drive.

Using the FireWire connector as a pass-through connection

The second FireWire connection on the Iomega Portable Hard Drive interface module can be used to connect other FireWire devices to your computer. Any other drive connected through the interface module will still function when you disconnect the Iomega Portable drive from the interface module.



General Troubleshooting

If you encounter a problem while connecting or using Iomega® Portable Hard Drive, check the topics listed below for possible solutions. For additional help options, see How to Get Help.

For additional USB or FireWire® troubleshooting, see USB Drive Troubleshooting or FireWire Drive Troubleshooting.




The Iomega Portable Hard Drive seems slow

Mac Users: If you are experiencing slow response from the Iomega Portable Hard Drive it may be a formatting issue, see Formatting The Iomega Portable Hard Drive.

If you are connecting the drive to USB, also see The Iomega Portable Hard Drive seems slow in the USB Troubleshooting section.

Windows® Stops Responding When You Disconnect the Iomega Portable Hard Drive.

This may occur because Windows is trying to access a file that is on the Iomega Portable Hard Drive. Make sure that none of the files on the disk are open when you unplug the drive. Be sure to stop the drive before disconnecting the interface cable or power cable from the interface module to prevent any data loss. See Disconnecting the Iomega Portable Hard Drive.

Your System Does Not Recognize Multiple Partitions on the Iomega Portable Hard Drive.

Iomega does not recommend or support multiple partitioning of the drive.


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You Cannot Get a Large File to Copy to the Iomega Portable Hard Drive.

PC users and Mac users using a PC formatted drive: An individual file that is 4 GB or larger cannot be copied to a Iomega Portable Hard Drive due to FAT 32 file format constraints. If you have a file that is 4 GB or larger, try using a compression utility to make the file smaller. If you can compress it to less than 4 GB, you will be able to copy it to the Iomega Portable Hard Drive.





Troubleshooting for Your FireWire® Drive System

If you encounter a problem while connecting or using your Iomega® Portable Hard Drive, check the topics listed below for possible solutions. For additional help options, see How to Get Help.

The Iomega Portable Hard Drive seems slow connected to Firewire

If you are using a PC formatted drive in a Mac computer, see the section on Formatting.

The Iomega Portable Hard Drive Icon Does Not Appear on a Mac® OS Desktop.

  1. If you are using Mac OS X, it can take up to 90 seconds to mount a FAT 32 formatted disk. See Formatting.

  2. Check all connections.

  3. Make sure the drive is receiving power. The status light on the interface module should be on.

  4. If you are connected to a FireWire repeater/hub, ensure it is connected correctly and has power.

  5. Try connecting the Iomega FireWire cable directly to one of the FireWire connections on your computer, rather than a FireWire device.

  6. If the Iomega Portable Hard Drive icon does not appear after the drive is connected, it may be because there are other bus-powered devices connected and there is not enough available power for the Iomega drive. If this condition exists, try the following:

    • Disconnect other FireWire devices from the computer.

    • Connect the power supply that is included with the drive.

    • Connect an AC adapter to the other device(s).

NOTE: To prevent data loss, do not plug in additional FireWire devices while any FireWire device is in use.


Identifying Your Version of Windows® 98

The Iomega Portable Hard Drive will only run under Windows 98 Second Edition. Follow these instructions, If you are unsure which version of Windows 98 is installed on your computer:

  1. Right click on the icon for My Computer and select Properties.

  2. Click the tab for General.

  3. Your version of Windows 98 is listed in the upper right hand corner of the window. If the System information does not read "Microsoft Windows 98 Second Edition 4.10.2222A," you will need to update your operating system.



The Iomega Portable Hard Drive Stops Responding (Locks up), or Information Gets Lost or Corrupted While Saving or Copying Files.

PC Users

The problem is probably due to a FireWire controller chip or other FireWire device on a computer system that is not SBP-2 compliant. Try the following suggestions:

  • Carefully follow the FireWire guidelines. They are designed to help you avoid some of the problems caused by non-compliant FireWire devices.

  • If the problem still continues, you may want to upgrade the FireWire controller in your computer system to one that complies with the FireWire SBP-2 specification. In this case, contact your computer manufacturer for help.

  • Do not disconnect the Iomega drive while it is transferring information—data loss will result!

  • You must have Windows 98 SE, Me, XP, or Windows 2000 to use the Iomega Drive.

CAUTION! FireWire devices (including controller chips, cables, cards, and peripherals) that do not comply with the FireWire specification may cause system lockups or possible data loss when used with your Iomega Portable Hard Drive. If you are not sure that a FireWire device complies with the latest FireWire specification, contact the manufacturer of the device.




Troubleshooting Iomega® Portable Hard Drive for USB

If you encounter a problem while connecting or using the Iomega Portable Hard Drive, check the topics listed below for possible solutions. For additional help options, see How to Get Help.

NOTE: We recommend checking the Iomega web site (www.iomega.com) frequently for updated software and the latest information on USB.

The Iomega Portable Hard Drive icon Does Not Appear on a Mac® OS Desktop.

  1. If you did not reboot your computer after installing the Iomega software, do so now.

  2. Check all connections.

  3. Make sure the drive is receiving power. The status light on the interface module should be on.

  4. Make sure you are using the USB cable that came with the Iomega Portable Hard Drive.

  5. If you are connected to a USB hub, ensure the hub is connected correctly and has power.

  6. Try connecting the drive directly to one of the USB connections on your computer, rather than a USB hub or keyboard.

The Iomega Portable Hard Drive Is Not Assigned a Drive Letter under Windows.

  1. Check all connections.

  2. Make sure the drive system is receiving power.

  3. Make sure you are using the USB cable that came with your Iomega Portable Hard Drive.

  4. If you have not already done so, insert the installation CD. The driver will automatically install.

  5. Try reinstalling the software. If you are using Windows and the Iomega software is already installed, remove it using Add/Remove Programs in Control Panel, restart Windows, then reinstall the software.

  6. Check to see if your USB controller is enabled and is working properly:

  7. Windows® 98/Me Users:

    1. Right click on the icon for My Computer and select Properties.

    2. Click the tab for Device Manager.

    3. Double click on Universal Serial Bus Controller.

    4. Universal Host Controller and USB Root Hub should be listed.

    5. If either of these has an exclamation or a red X next to it, or if the Universal Serial Bus Controller is not listed, there is a problem with the USB Controller. Call your computer manufacturer for information on getting it fixed.

  8. If you are connected to a USB hub, ensure the hub is connected correctly and has power.

  9. Try connecting the Iomega Portable Hard Drive directly to one of the USB connections on your computer, rather than a USB hub or keyboard.

  10. Try manually assigning a drive letter to the Iomega Portable Hard Drive.

  11. Check your BIOS to ensure USB is enabled. Refer to your computer's User's Guide or manual for directions.

NOTE: If you disconnect the Iomega Portable Hard Drive and reconnect to the same USB port, the drive should be reassigned the same drive letter automatically. If you reconnect to a different USB port, you may have to manually reassign the drive letter.

If the problem continues, there may be a driver conflict on your system. Please contact the Iomega web site (www.iomega.com) for additional troubleshooting information.


Windows® 2000 Users:

  1. Check all connections.

  2. Make sure the Iomega Portable Hard Drive is receiving power.

  3. Make sure you are using the Iomega USB cable that came with the Iomega Portable Hard Drive.

  4. If you are connected to a USB hub, ensure the hub is connected properly and has power.

  5. Try connecting the Iomega Portable Hard Drive directly to one of the USB connections on your computer, rather than a USB hub or keyboard.

  6. Try manually assigning a drive letter to the Iomega Portable Hard Drive.

  7. NOTE: You must have administrator privileges for your local computer in order to change drive letters under Windows 2000.

    1. Select Control Panel, Administrator Tools, Computer Management, then Disk Management.

    2. Right click on the icon for the Iomega USB drive and select Change Drive Letter and Path from the shortcut menu.

    3. Click the Edit button.

    4. Click on Assign a drive letter and select the letter you want to use for your Iomega Portable Hard Drive.

Iomega Portable Hard Drive Performance Seems Slow.

  • Other USB devices connected at the same time as the Iomega Portable Hard Drive can affect performance, especially digital cameras or scanners that are processing large amounts of data.

  • If you are using a hub to connect several devices to your computer, disconnect the other devices and connect the device directly to either of the computer's USB ports.

  • NOTE:The Iomega Portable Hard Drive with a USB interface module is capable of running at speeds up to 40 times faster than the standard USB 1.1 technology. Connect the Iomega Portable drive to a USB 2.0 port to achieve the USB 2.0 speed. Connected to a standard USB 1.1 port, the drive runs at the standard USB 1.1 speed.

  • If you are using a hub, make sure it is USB 2.0 compliant.

  • For additional informatation see the Formatting section in Using the Drive.

The Iomega Portable Hard Drive Stops Responding (Locks up), or Information Gets Lost or Corrupted While Saving or Copying Files.

The problem is probably due to a non-compliant USB controller chip or other USB device on your computer system. Try the following suggestions:

  • Carefully follow the USB guidelines. They are designed to help you avoid some of the problems caused by non-compliant USB devices.

  • If the problem still continues, you may want to upgrade the USB controller in your computer system to one that complies with the latest USB specification. In this case, contact your computer manufacturer for help.

  • Do not connect or disconnect any USB device while the Iomega Portable Hard Drive is transferring information. Data loss will result!

CAUTION! USB devices (including controller chips, hubs, cables, cards, mice, joysticks, and peripherals) that do not comply with the USB specification may cause system lockups or possible data loss when used with the Iomega Portable Hard Drive. If you are not sure that a USB device complies with the latest USB specification, contact the manufacturer of the device.

The Iomega Portable Hard Drive Does Not Work on an Older Laptop Computer.

Some older laptops use a USB port called an "Open Host" that is not compliant with the latest USB specification. If your laptop has an "Open Host" USB port, the Iomega Portable Hard Drive may not be assigned a drive letter when connected to the laptop. Try following the USB guidelines. They are designed to help you avoid some of the problems caused by non-compliant USB devices. If you continue to have problems, contact the manufacturer of your laptop computer for additional information.