The Zip disk icon does not appear
The FotoShow Zip USB drive is not assigned a drive letter
My Zip disk works on my Mac but not on my PC
Eject button light does not flash when power is connected
FotoShow Zip drive performance seems slow
Windows locks up when you disconnect the FotoShow Zip drive
Your FotoShow Zip USB drive stops responding (locks up)
Information gets lost while saving or copying files (locks up)
The FotoShow Zip drive does not work on a Toshiba laptop
My system has more than two USB ports
My system appears to hang when using Windows 98 or Windows 2000
A warning message indicating a problem with the USB controller appeared
Why doesn't the Remote control work when the FotoShow Image Center is attached to a computer?
Can I use the FotoShow Image Center on my computer and my TV simultaneously?
Why doesn't the Copy Button work when the FotoShow Image Center is connected to a computer?
Why isn't my SmartMedia or CompactFlash Card mounted on the desktop or assigned a drive letter?
Why doesn't my FotoShow Image Center work with the TV when it is connected to a computer?

 

If you encounter a problem while installing or using your FotoShow™ Zip® USB drive, check this section for possible solutions. For additional help options, see How to Get Help.

NOTE: For updated software and the latest information on USB, check the Iomega web site at http://www.iomega.com.


The Zip® disk icon does not appear.

Windows® PC Users

Follow the steps listed under The FotoShow Zip USB drive is not assigned a drive letter.

Mac® OS Users

  1. Check all connections.

  2. Make sure the drive is receiving power.

  3. Make sure a Zip® disk is fully inserted in the Zip USB drive. Allow a few seconds for the Zip disk to spin up and mount on the Mac® desktop.

  4. Make sure you are using the Zip® USB cable that came with your Zip USB drive.

  5. Make sure IomegaWare™ software is installed. The IomegaWare software package shipped with your drive includes drivers required for Zip® USB drives.

  6. If you are connected to a USB hub, ensure the hub is connected correctly and has power.

  7. Try connecting the Zip® USB drive directly to one of the USB connections on your computer, rather than a USB hub or keyboard.

  8. If the problem continues, there may be an extension conflict on your system. Please contact the Iomega web site at http://www.iomega.com


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The FotoShow™ Zip® USB drive is not assigned a drive letter.

Windows® 95/98 and Windows Me Users:

  1. Check all connections.

  2. Make sure the FotoShow™ Zip® USB drive is receiving power.

  3. Make sure you are using the Zip® USB cable that came with your Zip USB drive.

  4. Make sure IomegaWare™ software is installed. The IomegaWare software package shipped with your drive includes drivers required for Zip® USB drives.

  5. Try reinstalling the software. If IomegaWare™ software is already installed, remove it using Add/Remove Programs in Control Panel, restart Windows®, then reinstall the IomegaWare software.

  6. If you are using Windows® 95 and and you have more than two USB ports, update your computer system to Windows 98 SP1, Windows 98 SE, or Windows Me.

  7. Check to see if your USB controller is enabled and is working properly:

    1. Right click on the icon for My Computer and select Properties.

    2. Click the tab for Device Manager.

    3. Double click on Universal Serial Bus Controller.

    4. USB Universal Host Controller and USB Root Hub should be listed.

    5. If either of these has an exclamation or a red X next to it, or if the Universal Serial Bus Controller is not listed, there is a problem with the USB Controller. Call your computer manufacturer for information on getting it fixed.

  8. If you are connected to a USB hub, ensure the hub is connected correctly and has power.

  9. Try connecting the Zip® USB drive directly to one of the USB connections on your computer, rather than a USB hub or keyboard.

  10. Try manually assigning a drive letter to the Zip® USB drive.

    1. Right click on the icon for My Computer and select Properties.

    2. Click the tab for Device Manager.

    3. Click the plus sign ( + ) next to Disk drives.

    4. Double click the drive icon for Zip® USB drive.

    5. Click the tab for Settings.

    6. Look for the box titled Reserved drive letters towards the bottom of the drive settings window. Select the drive letter you want to use in the Start drive letter dialog box. The same drive letter should appear in the End drive letter dialog box.

    7. Reboot your system for the new drive letter to take effect.

  11. Check your BIOS to ensure USB is enabled. Refer to your computer's documentation for directions.

    NOTE: If you disconnect your Zip® USB drive and reconnect to the same USB port, the drive should be reassigned the same drive letter automatically. If you reconnect to a different USB port, you may have to manually reassign the drive letter.

  12. If the problem continues, there may be a driver conflict on your system. Please contact the Iomega web site at http://www.iomega.com


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Windows NT® 4.0 Users:

  1. Check all connections.

  2. Make sure the FotoShow™ Zip® USB drive is receiving power.

  3. Make sure you are using the Zip® USB cable that came with your Zip USB drive.

  4. Make sure IomegaWare™ software is installed. The IomegaWare software package shipped with your drive includes drivers required for Zip® USB drives.

  5. Try reinstalling the software. If IomegaWare™ is already installed, remove it using Add/Remove Programs in Control Panel, restart Windows®, then reinstall the software.

  6. If you have more than two USB ports, update your computer system to Windows® 2000.

  7. Try connecting the Zip™ USB drive directly to one of the USB connections on your computer, rather than a USB hub or keyboard.

  8. If the problem continues, there may be a driver conflict on your system. Please contact the Iomega web site at http://www.iomega.com


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Windows® 2000 Users:

  1. Check all connections.

  2. Make sure the FotoShow™ Zip® USB drive is receiving power.

  3. Make sure you are using the Zip® USB cable that came with your Zip USB drive.

  4. If you are connected to a USB hub, ensure the hub is connected properly and has power.

  5. Try connecting the Zip® USB drive directly to one of the USB connections on your computer, rather than a USB hub or keyboard.

  6. Try manually assigning a drive letter to the Zip® USB drive.

    NOTE: You must have administrator privileges for your local computer in order to change drive letters under Windows® 2000.

    1. Select Control Panel, Administrator Tools, Computer Management, then Disk Management.

    2. Right click on the icon for the Zip® USB drive and select Change Drive Letter & Path from the shortcut menu.

    3. Click the Edit button.

    4. Click on Assign a drive letter and select the letter you want to use for your Zip® USB drive.


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My FotoShow™ Zip® disk works on my Mac® but not my PC.

PC systems cannot read a Mac®-formatted Zip® disk unless special software is installed on the system. If you try to use a Mac-formatted Zip disk on a PC that does not have disk exchange software installed, you will see a message indicating that the disk is not formatted.

NOTE: To view images on a Zip® disk when using your FotoShow™ Image Center with a TV, your disk must be PC-formatted.


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Eject button light does not flash when power is connected.

When the FotoShow™ Image Center is connected to a computer and the power supply is connected, the green light in the eject button should flash momentarily and then go out. If the green light does not flash, one of the following suggestions should solve the problem.

  1. Make sure you are using the Iomega power supply that came with your FotoShow™ Zip® drive. Ensure that it is connected to the Zip drive as shown in step 4 of the instructions for connecting your drive.

  2. Make sure the power supply connector is completely inserted into the Zip® drive power connector.

  3. Make sure the power supply is plugged into a working power outlet.

  4. Make sure the USB cable is plugged into the computer. Your drive may be in sleep mode if the USB cable is not connected.

  5. Make sure the the computer is powered on. The Zip® drive power light may not come on if the computer is not on.

 


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Zip® USB drive performance seems slow.

If you are using 100MB disks in the FotoShow™ drive, see Compatibility with 100MB Zip Disks.

Other USB devices connected at the same time as the Zip® USB drive can affect the Zip USB drive's performance, especially digital cameras or scanners that are processing large amounts of data.

If you are using a hub to connect several devices to your computer, disconnect the other devices and connect the Zip® drive directly to a USB port on your computer.


Windows® 98 Users

If your system appears to hang when writing very large files to a 100MB Zip® disk in your FotoShow™ Zip 250 USB drive.

The FotoShow™ Zip® 250 drive features backward compatibility that allows you to read and write 100MB Zip disks. However, because of the higher capacity of the 250MB Zip drive, performance when writing to a 100MB Zip disk is significantly reduced.

For USB users on a Windows® 98 system, copying a very large file (14MB or larger) may take about 2 minutes to write to a 250MB Zip disk. When writing to a 100MB Zip disk, the same file may take as long as 13 minutes to write. While Windows is writing to the disk, the system is busy and may appear to be locked up.

If your system appears to hang when writing a large file to a 100MB Zip® disk, you can verify that the Zip drive is operating correctly by checking that the green light on the button is on or blinking irregularly. When the green light goes out, the file writing process is complete and your system will be available again.

For additional information about using 100MB Zip® disks in your Zip 250 drive, see Compatibility with 100MB Zip Disks

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Windows® stops responding when you disconnect the FotoShow™ Zip® USB drive.

This may occur because Windows® is trying to access a file that is on your Zip® disk.

Make sure that no files on the disk are in use when you unplug the drive. Eject the disk before disconnecting the USB interface cable and Iomega drive to prevent any data loss.


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The FotoShow™ Zip® USB drive does not work on a Toshiba laptop computer.

Some older Toshiba laptops use a USB port called an Open Host that is not compliant with the latest USB specification. If your Toshiba laptop has an Open Host USB port, your FotoShow™ Zip® USB drive may not be assigned a drive letter when connected to a Toshiba laptop. Try following the USB Guidelines. They are designed to help you avoid some of the problems caused by non-compliant USB devices. If you continue to have problems, contact Toshiba for additional information.


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My system has more than two USB ports.

If your system has more than two USB ports and you are running Windows® 95 or Windows NT® 4.0, it is recommended that you upgrade your system to Windows 98 SP1, Windows 98 SE, Windows Me, or Windows 2000.


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My system appears to hang when using Windows® 98 or Windows 2000.

If your system appears to hang when writing a large file to a 100MB Zip® disk, you can verify that the Zip drive is operating correctly by checking that the green power light is on. It is normal for the drive to continue to write data after Windows® reports the copy is complete. When the amber activity light is no longer flashing, the file writing process is complete and your system will be available again.


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A warning message indicating a problem with the USB controller appeared when installing software.

If you are running Windows® 95/98, upgrade your system software to Windows 98 SP1, Windows 98 SE, or Windows Me. These versions of Windows 98 updates include USB driver upgrades that fix most of the problems associated with USB controllers or motherboards.


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Your FotoShow™ Zip® USB drive stops responding (locks up), or information gets lost or corrupted while you are saving or copying files.

The problem is probably due to a USB controller chip or other USB device on your computer system. Try the following suggestions:

  • Carefully follow the USB Guidelines. They are designed to help you avoid some of the problems caused by non-compliant USB devices.

  • If you are running Windows® 95/98, upgrade your system software to Windows 98 SP1, Windows 98 SE, or Windows Me. These versions of Windows include USB driver upgrades that fix most of the problems associated with USB controllers or motherboards.

  • If the problem still continues, you may want to upgrade the USB controller in your computer system to one that complies with the USB specification. In this case, contact your computer manufacturer for help.

CAUTION! USB devices (including controller chips, hubs, cables, cards, mice, joysticks, and peripherals) that do not comply with the USB specification may cause system lockups or possible data loss when used with your Zip® USB drive. If you are not sure that a USB device with the latest USB specification, contact the manufacturer of the device.


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Why doesn't the remote control work when the FotoShow™ Center is attached to a computer?

When hooked to a computer (and the computer is on) your FotoShow™ Center will function as a USB Zip® drive only. All other features are disabled, including, the remote control, the RCA ports, the S-Video port, the SmartMedia™ Reader, the CompactFlash™ Card Reader, and the Copy Button. If you need to use these features, you can simply disconnect the FotoShow Image Center from the computer. See the printed User's Manual for additional information.

Can I use the FotoShow™ Center on my computer and my TV simultaneously?

When hooked to a computer (and the computer is on) your FotoShow™ Center will function as a USB Zip® drive only. All other features are disabled, including, the remote control, the RCA ports, the S-Video port, the SmartMedia™ Reader, the CompactFlash™ Card Reader, and the Copy Button. If you need to use these features, you can simply disconnect the FotoShow Image Center from the computer. See the printed User's Manual for additional information.

Why doesn't the Copy Button work when the FotoShow™ Center is connected to a computer?

When hooked to a computer (and the computer is on) your FotoShow™ Center will function as a USB Zip® drive only. All other features are disabled, including, the remote control, the RCA ports, the S-Video port, the SmartMedia™ Reader, the CompactFlash™ Card Reader, and the Copy Button. If you need to use these features, you can simply disconnect the FotoShow Image Center from the computer. See the printed User's Manual for additional information.

Why isn't my SmartMedia™ or CompactFlash™ Card mounted on the desktop or assigned a drive letter?

Your FotoShow™ Image Center can copy the content of SmartMedia™ and CompactFlash™ cards to a Zip® disk, but cannot mount SmartMedia or CompactFlash cards on the desktop or assign a drive letter. To transfer the content of your SmartMedia or CompactFlash cards to a Zip disk, follow the instruction in your printed user's manual.

Why doesn't my FotoShow™ Center work with the TV when it is connected to a computer?

When hooked to a computer (and the computer is on) your FotoShow™ Center will function as a USB Zip® drive only. All other features are disabled, including, the remote control, the RCA ports, the S-Video port, the SmartMedia™ Reader, the CompactFlash™ Card Reader, and the Copy Button. If you need to use these features, you can simply disconnect the FotoShow Image Center from the computer. See the printed User's Manual for additional information.


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