General Issues

If you encounter a problem while connecting or using an Iomega® NAS, check the topics listed below for possible solutions. For additional help options, visit www.iomega.com.



Installation Verification

  • Make sure all cable connectors are securely inserted in the proper ports.

  • Make sure the Iomega NAS is plugged in to a functioning Uninterruptible Power Supply (UPS) and the Power LED has stopped blinking.

  • Make sure you are using the correct power cable for your country.

  • Make sure you are using the correct Ethernet cable. Use the gray cable to connect your Iomega NAS to a network (make sure you are not plugged into an uplink port). Use the red cable to connect your Iomega NAS directly to your computer.

  • Make sure you are using a Category 5 Ethernet cable.

  • Make sure that you have a working network interface card (NIC) installed in your computer. The NIC should have a link LED that lights when you have a valid network connection.

  • Make sure the power supply switch on the back of the server is in the ON position (some models).

  • Make sure that the Iomega NAS has started up (The Power LED is solid).


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I forgot my password

If the system administrator forgets the password, backup all data on the server and then contact Iomega technical support. This is not covered by the warranty. There is no reset password feature for the Administrator account, which means all data on the server will be lost in order to recover the server. The factory assigned password for Administrator is ADMIN (uppercase). Make note of any changes to the Administrator password as you will need it in the future to access and make changes to the Iomega NAS.

There are several things you can do to reduce the risk of forgetting your password and minimize the impact of a forgotten password.

  1. Create a secondary administrator account. Remember your password!

  2. Back up the data on all shares frequently.

  3. If you forget your Administrator password, log on as a user that has access to the data and back it up before you contact Iomega.


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Power LED is not lit

  • Make sure both ends of the power cable are plugged in securely. Make sure you are using the correct power cable for your country.
  • Be sure that your power outlet is functioning properly.
  • Check to make sure that the main power switch on the back of the unit is in the ON position.
  • Press the diamond-shaped power switch on the front panel.

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LAN LED is not lit

  • Network connection: Make sure the gray network cable is plugged into an active hub or switch port and is not plugged into an uplink port.
  • Direct connection: Make sure you are using the red network cable or a crossover cable to connect the Iomega NAS directly to a computer.

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What third-party applications are compatible with the Iomega NAS?

For a complete list of software products that are compatible with your Iomega NAS, visit the Iomega website at http://www.iomega.com/support.


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Why won't my Iomega NAS boot?

After powering on the Iomega NAS unit, the blue LED light should blink as the unit starts up. You will know that the unit has finished booting when the blue LED light turns solid. If the blue LED light continues to flash for an extended period of time (i.e. 30 minutes or more), the Iomega NAS unit is not booting up properly.

This problem cannot be resolved using our self help Web support. Please contact the Iomega NAS support team for further help with this issue.

CAUTION! Do not perform any troubleshooting or make any modifications to the Iomega NAS unit before contacting us for support.



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Updating the Iomega NAS Software

Please visit our website www.iomega.com for the latest OS updates for your Iomega NAS.

Appropriate updates, patches, and Quick Fix Engineering (QFEs) released by Microsoft, including critical updates, will be listed on Iomega's website. Do not install patches or updates that are not listed on the Iomega website, as they may have adverse effects on the Iomega NAS.


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