Server Configuration Issues

If you encounter a problem while connecting or using an Iomega® NAS, check the topics listed below for possible solutions. For additional help options, visit www.iomega.com.



How Does the Iomega NAS Get Its IP Address?

The Iomega NAS can automatically obtain an IP address from a network DHCP, BOOTP, or RARP server. If none of these services are running on your network, you will need to assign the IP address manually.


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Email Notification Doesn't Work

  • Make sure that your mail server is configured correctly. The Iomega NAS cannot be configured as a mail server.
  • Make sure the Iomega NAS is configured to send alerts to a valid user on the email system.
  • Make sure the Iomega NAS is configured with the correct email address.

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I receive a "page cannot be displayed" error when trying to administer my Iomega NAS

This article applies to users who are experiencing one of the following symptoms:

  • Unable to log in to the Iomega NAS Web GUI
  • The Web browser displays the following error message when trying to administer the Iomega NAS

If you are experiencing one of the above symptoms, follow the steps outlined in this article.


STEP ONE—Flush DNS cache on client machine

  1. Click Start and choose Run.

  2. Type command and click OK.

  3. Type ipconfig /flushdns and press Enter.

  4. Try logging in to the Iomega NAS Web GUI.

    If you are able to log in to the NAS Web GUI, flushing the DNS cache resolved your issue.

    If you are still unable to log in to the NAS Web GUI, please continue with the next step.


STEP TWO—Log in to the NAS unit using the IP address of the NAS

    In the address bar of the browser, remove the NAS server name and replace it with the IP address for the NAS as shown in the examples below.

    Server Name

    IP Address

    If you are able to log in to the NAS Web GUI using the IP address, the problem is resolved.

    If you are still unable to log in, please continue with the next step.


STEP THREE—Verify the IWAM_IOMEGANAS-XXXX account settings

    There are two places to verify the settings of the IWAM account settings. The settings must match in both places in order for the Web GUI to launch properly.

    Component Services

    1. Log in to the Iomega NAS unit as the Administrator using the Terminal Services client from Microsoft.

      Note: If you do not have the Terminal Services client, you can download a copy from www.microsoft.com/windows2000/downloads/recommended/TSAC/default.asp

    2. Click Start, point to Programs, point to Administrative Tools and click Component Services.

    3. Click the plus(+) next to Console Root.

    4. Click the plus(+) next to Component Services.

    5. Click the plus(+) next to Computers.

    6. Click the plus(+) next to My Computer.

    7. Click the plus(+) next to Com+ Applications.

    8. Right-click IIS Out-of-Process Pooled Applications and choose Properties.

    9. Click the identity tab.

    10. Select the This User radio button and click the Browse button.

    11. Select the user IWAM_IOMEGANAS-XXXX from the user list.

    12. Type in a password for this user in the Password field and repeat in the Confirm Password field.

    13. Click OK and close the Component Services MMC.

    Users and Groups

    1. Right-click the My Computer icon and choose Manage.

    2. On the left-hand side of the screen, double-click Local Users and Groups.

    3. Click the Users folder.

    4. Right-click the IWAM_IOMEGANAS-XXXX user and select Set Password.

    5. Type in the password that you entered in previously under the Component Services MMC in the Password and Confirm Password fields.

    6. Click OK.

    7. Right-click the IWAM_IOMEGANAS-XXXX user and select Properties.

    8. In the General tab, verify that the check box next to Account is disabled is cleared.

    9. Click OK and close the Computer Management window.

    Try logging in to the NAS Web GUI again.

    If you are able to log in to the NAS Web GUI, the IWAM account settings were incorrect and the problem is now resolved.

    If you are still unable to log in, please continue with the next step.


STEP FOUR—Remove NAS entries from the WINS Server

    Check the WINS server for possible bad entries for the NAS device. Deleting any NAS entries at this point is usually the easiest way to fix the error.

    NOTE: You many need to restart the NAS device after deleting the entries in the Wins server.


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The Iomega NAS is unable to join a Windows domain

Check the NAS server's default gateway setting. The default gateway address should be set to the address of either the router (large networks) or the Iomega NAS box itself (small networks).


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How do I set up shares on the Iomega NAS?

Information on creating shares can be found in the NAS help system. Log onto the Iomega NAS using the Iomega NAS Discovery application. Click Administer this server appliance. Link and then log onto the web-based NAS administration utility. Click Help, then select the appropriate help topic (HelpFolders and Shares).


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The Iomega NAS does not participate in a Novell NetWare tree

To properly configure the Iomega NAS for NetWare networking, you must use the services for NetWare Control panel applet by logging onto the Iomega NAS using Terminal Services. Please see your system administrator or Novell NetWare user's manual for instructions on configuring NetWare.

NOTE: The Iomega NAS does support pass-through authentication (since it only participates as a NetWare bindery object and cannot participate in an NDS tree). You must create all users locally and enable netware compatible login on the account.


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How do I configure and test alert email notification?

Alert email notification can be configured using the web-based administration utility. Click on maintenance and then select Alert Email. Fill out the required information, then click OK to save your changes. Click on the Test button to send a test email.


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The Iomega NAS disappeared from the network after I switched from DHCP to a manual IP address

If you improperly configured your Iomega NAS server by putting in an IP address outside of your current subnet, the Iomega NAS Discovery utility may not detect the NAS server.

If Iomega NAS Discovery does not detect your NAS box:

  1. Connect the NAS box directly to a PC using the red cross-over cable (included with your NAS).

  2. Launch Iomega NAS Discovery.

  3. Select the Iomega NAS.

  4. Hit the F2 key or select Network Configuration from the Action menu.

  5. Enter the correct IP address for your network or select DHCP (if your network has a DHCP server).


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I forgot my password

If the system administrator forgets the password, backup all data on the server and then contact Iomega technical support. This is not covered by the warranty. There is no reset password feature for the Administrator account, which means all data on the server will be lost in order to recover the server. The factory assigned password for Administrator is ADMIN (uppercase). Make note of any changes to the Administrator password as you will need it in the future to access and make changes to the Iomega NAS.

There are several things you can do to reduce the risk of forgetting your password and minimize the impact of a forgotten password.

  1. Create a secondary administrator account. Remember your password!

  2. Back up the data on all shares frequently.

  3. If you forget your Administrator password, log on as a user that has access to the data and back it up before you contact Iomega.


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