"Setup found hardware or software on your computer that might not work with Windows XP" error message occurs when upgrading to Windows® XP
Document # 11161.html
 

When upgrading to Windows® XP, you may encounter an error about your Iomega® drive or software not being compatible. If you encounter this error during an upgrade, follow the steps outlined in this document. The error message will look similar to the following image.

Picture of Windows XP upgrade error message


STEP ONE - Uninstall the Iomega software and hardware
  1. Exit the Windows XP upgrade program.
     

    Important! Do not continue with the Windows XP upgrade program. Exit out of the upgrade program and continue with the next step. Ignoring the error and continuing the upgrade process could cause your system to be unstable or no longer boot.

  2. Click Start, point to Settings and choose Control Panels.
     
  3. Double-click Add/Remove Programs.
     
  4. Highlight the IomegaWare™ entry and click Add/Remove or Change/Remove.
     
  5. Follow the on-screen prompts to uninstall the software.
     
  6. Shut down the computer and disconnect your Iomega drive.
     
  7. Restart your computer into Windows.
     

STEP TWO - Upgrade to Windows XP
  1. Restart the Windows XP upgrade program.
     
  2. Once the upgrade has finished, shut down your computer and connect your Iomega drive.
     

STEP THREE - Reinstall IomegaWare 3.1 or higher

Important! You must install IomegaWare version 3.1 or higher in Windows XP. Installing older versions of IomegaWare can cause your system to blue screen or make your system unstable.

  1. Download the latest IomegaWare software to your computer desktop from our Software Download site http://www.iomega.com/software/
     
  2. Double-click the file you downloaded to begin the installation.
     
  3. Follow the on-screen prompts to complete the software installation.
     
  4. Restart the computer when prompted.
     

If you have installed the IomegaWare software, use the following steps to repair the installation of Windows XP

  1. When the computer is booting, press F8 to bring up the Microsoft® startup menu.

    2.  
  2. Select Last Known Good Configuration.

    3.  
  3. Uninstall the old version of IomegaWare.

    4.  
  4. Install the newest version of IomegaWare as described above.

    5.  

    Note: If you get the error "No disk in drive" while doing the repair, unplug the Zip drive and then follow the repair steps. For more information, go to http://support.microsoft.com/default.aspx?scid=kb;en-us;823613

07 November 2003