Troubleshooting Network problems can be difficult because there are so many things that can potentially cause a problem. If the computer you are using does not detect the DataSafe™ NAS device, you can isolate the device with a hub and 2 CAT-5 network cables or 1 CAT-5 crossover cable between the 2 computers to help resolve the problem. Please use the following steps.

Note: The following instructions assume a basic knowledge of the TCP/IP protocol.

1. A stand-alone computer using Microsoft® Windows® 95, Windows 98, Windows NT® or Windows 2000
   
   
2. An Ethernet Network Interface Card (NIC) and CD-ROM installed
   
   
3. One CAT-5 crossover cable or a hub and 2 CAT-5 network cables
   
   

   Note: The cable provided with the DataSafe NAS device is not a CAT-5 crossover cable.

4. DataSafe Unit
   
   
5. DataSafe Installation and Documentation CD
   
   

Select your operating system

Windows 95/98
Windows NT
Windows 2000

Windows 95/98

1. Turn on the computer.
   
   
2. If prompted, log into the DataSafe NAS device as administrator. If you are not prompted:
   
   
   1. Right-click the Network Neighborhood icon and select Properties
      
      
   2. Change the Microsoft Networks Primary Network Logon to Client
      
      
   3. Restart the computer.
      
      
3. Right-click the Network Neighborhood icon and select Properties.
   
   
4. Click the Access Control tab. Ensure that Share level access control is selected.
   
   
5. Click the Identification tab. Ensure the Workgroup name is set to the same name as the DataSafe NAS device, which should be WORKGROUP unless it was previously changed.
   
   
6. Click the Configuration tab.
   
   
7. Ensure that the following are installed:
   
   
   1. Client for Microsoft Networks
      
      
   2. A network adapter card
      
      
   3. A TCP/IP protocol for the network adapter card
      
      

   Note: Contact your System Administrator if one or more of these components are not installed. Do not delete any installed features that are not listed above. They may serve other purposes for Network connectivity.

8. Highlight Client for Microsoft Networks and click Properties.
   
   
9. Under Logon validation, ensure that a check mark is not present next to the 'Log on to Windows NT domain' option.
   
   
10. Under Network logon options, ensure that a check mark is present next to the 'Logon and restore network connections' option.
    
    
11. Click the OK button.
    
    
12. Highlight your network adapter card and click Properties.
    
    
13. Click the Bindings tab and ensure that a check mark is present next to the 'TCP/IP' option.
    
    
14. Click the OK button.
    
    
15. Highlight the TCP/IP protocol for your network card and click Properties.
    
    
16. Click the IP Address tab and then click Specify an IP Address. If you have not previously changed the DataSafe NAS settings, type 169.254.x.x in the IP Address field and type 255.255.0.0. in the Subnet Mask field. If you have previously changed the settings, set the IP Address to the same segment as the DataSafe NAS device.
    
    
17. Click the OK button.
    
    
18. Highlight File and Printer sharing for Microsoft Networks and click Properties. Ensure that the 'Browse Master' value is set to Automatic.
    
    

    Note: If 'File and Printer sharing for Microsoft Networks' is not present; click the File and Print Sharing... button, place a check mark next to both options listed and then click OK.

19. Click the OK button.
    
    
20. Click the OK button again and click the Yes button when prompted to restart the system.
    
    
21. Connect the DataSafe NAS device to the network card using the CAT-5 crossover cable or a hub and 2 CAT-5 network cables.
    
    
22. Turn on the DataSafe NAS device.
    
    

    Note: Allow between 3-5 minutes before trying to access the unit. This will give it ample time to boot up.

23. Execute the DataSafe Wizard. The DataSafe Wizard can take up to three (3) minutes to locate the device. After locating the device you will see:
    
    
    1. The Network Name for the DataSafe NAS device
       
       
    2. Status
       
       
    3. IP address
       
       
    4. Network/WORKGROUP Name
       
       
24. The IP address should be 169.254.x.x. The WORKGROUP name should be called WORKGROUP unless it was changed previously. Double-click the DataSafe NAS device's name. This will execute your Browser.
    
    
25. Click Administer this server appliance. You will see the following:
    
    
    1. Network Setup
       
       
    2. Services
       
       
    3. Folders and Shares
       
       
    4. Disks and Volumes
       
       
    5. Users and Groups
       
       
    6. Maintenance
       
       
    7. Help
       
       
26. Double-click the Network Neighborhood icon on the computer’s desktop. The name of the computer and the name of the DataSafe NAS device should be displayed. If the DataSafe’s Network Name is not displayed:
    
    
    1. Right-click the Network Neighborhood icon and click Find Computer.
       
       
    2. Type in the name of the DataSafe NAS device and click the Find Now button.
       
       

    It should now find the DataSafe NAS device and you should have full access to the DataSafe NAS device.

    If the problem still persists with the DataSafe device after it has been isolated, please Click here for additional troubleshooting and support options
    
    

Windows NT

1. Turn on the computer.
   
   
2. Log into the DataSafe NAS device as administrator and leave the password empty or type in the administrator password you have set for the DataSafe NAS device.
   
   
3. Right-click the Network Neighborhood icon and select Properties.
   
   
4. Click the Identification tab. Ensure the workgroup name is set to the same name as the DataSafe NAS device, which should be WORKGROUP unless it was previously changed.
   
   
5. Click the Protocols tab. Ensure that TCP/IP is installed.
   
   
6. Highlight the TCP/IP protocol for your network card and click Properties.
   
   
7. Click the IP Address tab and then click Specify an IP Address. If you have not previously changed the DataSafe NAS settings, type 169.254.x.x in the IP Address field and type 255.255.0.0. in the Subnet Mask field. If you have previously changed the settings, set the IP Address to the same segment as the DataSafe NAS device.
   
   
8. Click the OK button and click the Yes button when prompted to restart the system.
   
   
9. Connect the DataSafe NAS device to the network card using the CAT-5 crossover cable or a hub and 2 CAT-5 network cables.
   
   
10. Turn on the DataSafe NAS device.
    
    

    Note: Allow between 3-5 minutes before trying to access the unit. This will give it ample time to boot up.

11. Execute the DataSafe Wizard. The DataSafe Wizard can take up to three (3) minutes to locate the device. After locating the device you will see:
    
    
    1. The Network Name for the DataSafe NAS device
       
       
    2. Status
       
       
    3. IP address
       
       
    4. Network/WORKGROUP Name
       
       
12. The IP address should be 169.254.x.x. The WORKGROUP name should be called WORKGROUP unless it was changed previously. Double-click the DataSafe NAS device's name. This will execute your Browser.
    
    
13. Click Administer this server appliance. You will see the following:
    
    
    1. Network Setup
       
       
    2. Services
       
       
    3. Folders and Shares
       
       
    4. Disks and Volumes
       
       
    5. Users and Groups
       
       
    6. Maintenance
       
       
    7. Help
       
       
14. Double-click the Network Neighborhood icon on the computer’s desktop. The name of the computer and the name of the DataSafe NAS device should be displayed. If the DataSafe’s Network Name is not displayed:
    
    
    1. Right-click the Network Neighborhood icon. and click Find Computer.
       
       
    2. Type in the name of the DataSafe NAS device and click the Find Now button.
       
       

    It should now find the DataSafe NAS device and you should have full access to the DataSafe NAS device.

    If the problem still persists with the DataSafe device after it has been isolated, please Click here for additional troubleshooting and support options
    
    

Windows 2000

1. Turn on the computer.
   
   
2. Log into the DataSafe NAS device as administrator and leave the password empty or type in the administrator password you have set for the DataSafe NAS device.
   
   
3. Click OK.
   
   
4. Right-click the My Computer icon and select Properties.
   
   
5. Click the Network Identification tab. Ensure the workgroup name is set to the same name as the DataSafe NAS device, which should be WORKGROUP unless it was previously changed.
   
   
6. Right-click the My Network Places icon and select Properties.
   
   
7. Right-click Local Area Connection icon and select Properties.
   
   
8. Ensure that your network adapter is listed in the 'Connect using' field.
   
   
9. Ensure that the following are installed:
   
   
   1. Client for Microsoft Networks.
      
      
   2. A TCP/IP protocol for the Network adapter card.
      
      
10. Select the Internet Protocol (TCP/IP) for your network card and click Properties.
    
    
11. If you have not previously changed the DataSafe NAS settings, ensure that 'Use the following IP address' is selected and type 169.254.x.x in the IP Address field and type 255.255.0.0. in the Subnet mask field. If you have previously changed the settings, set the IP Address to the same segment as the DataSafe NAS device.
    
    
12. Click the OK button.
    
    
13. Click the OK button and click the Yes button when prompted to restart the system.
    
    
14. Connect the DataSafe NAS device to the network card using the CAT-5 crossover cable or a hub and 2 CAT-5 network cables.
    
    
15. Turn on the DataSafe NAS device.
    
    

    Note: Allow between 3-5 minutes before trying to access the unit. This will give it ample time to boot up.

16. Execute the DataSafe Wizard. The DataSafe Wizard can take up to three (3) minutes to locate the device. After locating the device you will see:
    
    
    1. The Network Name for the DataSafe NAS device
       
       
    2. Status
       
       
    3. IP address
       
       
    4. Network/WORKGROUP Name
       
       
17. The IP address should be 169.254.x.x. The WORKGROUP name should be called WORKGROUP unless it was changed previously. Double-click the DataSafe NAS device's name. This will execute your Browser.
    
    
18. Click Administer this server appliance. You will see the following:
    
    
    1. Network Setup
       
       
    2. Services
       
       
    3. Folders and Shares
       
       
    4. Disks and Volumes
       
       
    5. Users and Groups
       
       
    6. Maintenance
       
       
    7. Help
       
       
19. Double-click the Network Neighborhood icon on the computer’s desktop. The name of the computer and the name of the DataSafe NAS device should be displayed. If the DataSafe’s Network Name is not displayed:
    
    
    1. Right-click the My Network Places icon.
       
       
    2. Click Search for Computers.
       
       
    3. Type in the name of the DataSafe NAS device and click the Search Now button.
       
       

    It should now find the DataSafe NAS device and you should have full access to the DataSafe NAS device.