My Iomega® parallel port drive is not detected when connected to an HP® DeskJet® printer in Windows® 98/95
Document # 10352.html

HP® DeskJet® printers maintain bi-directional communication between the computer and printer. This can cause a conflict while trying to use your Iomega® parallel port drive. To use your printer with the Iomega parallel port drive, you should have the latest IomegaWare™ software or you must disable bi-directional communication between the computer and printer. To do this, please follow the steps below:

Iomega recommends that you use the latest version of the IomegaWare software before further troubleshooting. Please use the following steps to download the latest IomegaWare software at http://www.iomega.com/software/


STEP ONE - Download the latest version of the IomegaWare™ software
  1. Download the latest version of IomegaWare software at http://www.iomega.com/software/

  2. Place the file in the location of your choice when prompted.

  3. Locate the downloaded file on your computer and double-click that file to begin the installation.

  4. Follow the on-screen instructions.

  5. Restart your computer to finish the installation.

    If the new IomegaWare software does not solve the problem, please continue with the next step.


STEP TWO - Search for the printer configuration file name on your system

To determine the configuration file name, you will need to know the printer model number, the operating system and the driver version of your HP software. To determine the driver version of your software:

  1. Click Start, select Settings and click Printers.

  2. Right-click your printer type and select Properties.

  3. Click the Setup tab.

  4. Make a note of the driver version number located in the lower right of the screen.

    Printer Model Operating System Driver Version Configuration File
    DJ400 Windows 95 n/a HPCNFIG.EXE
    DJ400 Windows 98 n/a HPW1CFG.EXE
    DJ600/660C Windows 3.1 6.1 HPVCNFIG.EXE
    DJ600/660C Windows 3.1/95 7.0 HPFCFG02.EXE
    DJ660Cse Windows 3.1 6.3 HPFCFG01.EXE
    DJ660Cse Windows 3.1/95 7.0 HPFCFG03.EXE
    DJ660C/660Cse Windows 3.1/95 8.0 HPFCFG04.EXE
    DJ660C/660Cse Windows 3.1/95 9.01 HPFCFG05.EXE
    DJ660C/660Cse Windows 3.1/95 9.02 HPFCFG07.EXE
    DJ660C/660Cse Windows 3.1/95 11.0 HPFCFG19.EXE
    DJ670C/672C Windows 3.1/95 9.03 HPFCFG08.EXE
    DJ670C/672C Windows 3.1/95 11.0 HPFCFG18.EXE
    DJ680C/682C Windows 3.1/95 8.0 HPFCFG04.EXE
    DJ680C/682C Windows 3.1/95 9.01 HPFCFG05.EXE
    DJ680C/682C Windows 3.1/95 9.02 HPFCFG07.EXE
    DJ680C/682C Windows 3.1/95/NT 11.0 HPFCFG17.EXE
    DJ690C/693C Windows 3.1/95 9.0/9.01 HPFCFG05.EXE
    DJ690C/692C/ 693C/694C Windows 3.1/95 9.02 HPFCFG07.EXE
    DJ690C/692C/ 693C/694C/ 695C/697C Windows 3.1/9x/NT 11.0 HPFCFG16.EXE
    DJ710C/712C Windows 3.1/9x/NT 10.3 HPFCFG13.EXE
    DJ720C/722C Windows 3.1/9x/NT 10.0 HPFCFG06.EXE
    DJ720C/722C Windows 3.1/9x/NT 10.3 HPFCFG14.EXE
    DJ820C Windows 3.1/95 8.0/8.2 HPFCFG04.EXE
    DJ820C Windows 3.1/9x/NT 8.5 HPFCFG09.EXE
    DJ850C Windows 3.1 6.1 HPVCFIG.EXE
    DJ850C/855C Windows 3.1/95 7.0/7.01 HPRCFG01.EXE
    DJ850C/855C Windows 3.1/95 8.0 HPRCFG02.EXE
    DJ850C/855C Windows 3.1/9x 9.0/9.2 HPRCFG03.EXE
    DJ850C/855C Windows NT 11.1 HPRCFG08.EXE
    DJ870C Windows 3.1/95 9.0/9.2 HPRCFG03.EXE
    DJ870C Windows 3.1/95 11.1 HPRCFG08.EXE
    DJ870C Windows 98 11.12 HPRCFG08.EXE
    DJ870C Windows NT 11.0 HPRCFG06.EXE
    DJ870C Windows NT 12.1 HPRCFG11.EXE
    DJ882C Windows 9x 11.1 HPFCFG12.EXE
    DJ890C Windows 3.1/95/NT 11.0 HPRCFG06.EXE
    DJ890C Windows 3.1/95 11.1 HPRCFG08.EXE
    DJ890C Windows 98 11.12 HPRCFG08.EXE
    DJ890C Windows NT 12.0 HPRCFG10.EXE
    DJ890Cse Windows 95/98 9.0 HPRCFG??.EXE
    DJ895C Windows 3.1/95/NT 11.1 HPRCFG15.EXE
    DJ1000C Windows 3.1/9x 9.0-9.5 HPW3CFG.EXE
    DJ1000C Windows NT 11.0 HPW3CFG.EXE
    DJ1100C Windows 3.1/95/NT 10.0-11.1 HPW4CFG.EXE
    DJ1100C Windows 3.1/9x/NT 11.6 HPW5CFG.EXE
    DJ1120C Windows 3.1/9x/NT 11.0/11.1 HPW5CFG.EXE
    HP2000C Windows 3.1/95/NT 1.0 HPRCFG07.EXE
    HP2000C Windows 3.1/9x/NT 2.0 HPRCFG09.EXE
    HP2500C Windows 3.1/9x/NT 1.0 HPW6CFG.EXE


  5. Please continue with the next step.


STEP THREE - Search for the configuration file name and disable options
  1. Click Start, select Find and click Files or Folders.

  2. In the Named box, type the configuration file name found in STEP TWO.

  3. Click Find Now.

  4. When the file name is found, double-click to run it.

  5. Click the Continue button in the message box that appears.

  6. Remove the check mark from Print Cartridge Query and Bi-directional Communication.

  7. Click OK.

  8. Click the Restart Windows button for changes to take effect.

    If the Iomega parallel port drive is not detected after installing the latest version of the IomegaWare software and disabling the bi-directional communication, please go to the HP Web Support site at http://www.hp.com/country/us/eng/support.htm for more information about disabling the bi-directional printer communication.



30 April 2001