If your Zip® Parallel port or Zip Plus drive is not being assigned a drive letter on your Windows® XP/2000 system, please follow the steps below.

Note: If you are using a Zip Plus drive, go to STEP TWO.

Both the Zip SCSI and parallel port cable have a 25 pin male connection. Please see the illustrations below to verify which drive you have connected to your computer.

1. Look at the back of the Zip drive.
    

   Zip parallel port drive
   
   

   
   
   The Zip parallel port drive has no switches located between the two 25 pin connectors on the back of the drive.

   Zip SCSI drive
   
   

   
   
   The Zip SCSI drive has two slide switches located between the two 25 pin connectors on the back of the drive.

   If you have a Zip parallel port drive, continue with the next step.

   If you have a Zip SCSI drive, please go to document http://www.iomega.com/support/documents/30097.html for instructions on how to detect the SCSI drive on your computer.

1. Shut down your computer.
    
2. Disconnect the parallel port cable from your computer and Zip drive.
    
3. Remove all other devices and switchboxes from your computer's parallel port.
    
4. Examine both ends of the Zip parallel port cable.
    

   If any pins are bent, broken or missing, please go to the Iomega Returns and Warranty page at http://www.iomega.com/support/returns/index.html for information on replacing the parallel port cable.

   If the Zip parallel port cable does not have bent, broken or missing pins, please continue with the next step.

5. Reconnect the Zip parallel port cable directly to your computer's parallel port.
    

   Note: Do not reconnect switchboxes or any other devices to your computer's parallel port.

6. Disconnect and then reconnect your Zip power supply from the drive and also from the power outlet.
    
7. Restart your computer.
    

   If the light on the front of your drive does not come on, there is a problem with the drive, please contact an Iomega® Support agent using Live 1-on-1 chat or Email

   If the light on the front your drive comes on, blinks a few times and then goes off, this is normal. Please continue.

8. Double-click the My Computer icon.
    

   If your Zip drive has a drive letter, you are now ready to use your drive.

   If your Zip drive does not have a drive letter, please continue with the next step.

1. Right-click the My Computer icon and click Properties.
    
2. Click the Device Manager tab.
    
3. Click the plus (+) symbol next to SCSI Controllers.
    

   If you find the Iomega Parallel Port Interface driver is listed under the SCSI controllers, please proceed to STEP FOUR

   If there is no SCSI controller listed within the Device Manager or if the Iomega Parallel Port Interface driver is not listed under the SCSI controller, you will need to install the IomegaWare software. Please continue with the next step.

4. Insert the IomegaWare CD into your CD-ROM drive. Setup should begin automatically.
    

   Note: If you do not have the IomegaWare install CD or would like the latest version, please go to the Iomega Software Download site at http://www.iomega.com/software/ and download the latest IomegaWare software.

5. If setup does not begin automatically, please use the following steps:
    
   
   
   1. Click Start and click Run.
       
   2. Click the Browse button.
       
   3. Click the drop-down arrow next to the Look in box.
       
   4. Click the drive letter assigned to your CD-ROM drive or the place where you have saved the downloaded IomegaWare file.
       
   5. Click install.exe or setup.exe.
       
   6. Click the Open button.
       
   
   
   
6. Follow all install prompts as they appear on your screen.
    
7. Double-click the My Computer icon to see if a drive letter is now assigned to your Zip drive.
    

   If your Zip drive has a drive letter, you are now ready to use your drive.

   If your Zip drive does not have a drive letter, please continue with the next step.

1. Right-click the My Computer icon and then click Manage.
    

   Note: If you do not have the My Computer icon on your desktop, click Start and then right-click the My Computer icon.

2. Click the plus (+) symbol next to System Tools.
    
3. Double-click Device Manager.
    
4. Click the plus (+) symbol next to Ports.
    
5. Double-click the Printer Port icon.
    
   
   
    
6. Click the Port Settings tab.
    
7. Within the Filter Resource Method box, click Use any interrupt assigned to port.
    
8. Click Enable legacy plug and play detection to place a check mark.
    
   
   
    
9. Click OK and then close the Computer Management Window.
    
10. Restart your computer for changes to take effect.
     
11. Double-click the My Computer icon.
     

    Note: If you do not have the My Computer icon on your desktop, click Start and then right-click the My Computer icon.

    If your Zip drive has a drive letter, you are now ready to use your drive.

    If your Zip drive does not have a drive letter, please continue with the next step.

1. Right-click the My Computer icon and then click Manage.
    

   Note: If you do not have the My Computer icon on your desktop, click Start and then right-click the My Computer icon.

2. Click the plus (+) symbol next to System Tools.
    
3. Right-click the Disk Drives icon and then select Scan for hardware changes.
    
4. Double-click the My Computer icon.
    

   Note: If you do not have the My Computer icon on your desktop, click Start and then right-click the My Computer icon.

   If your Zip drive has a drive letter, you are now ready to use your drive.

   If your Zip drive does not have a drive letter, please continue with the next step.

Some parallel port mode settings may not allow your Zip drive and computer to communicate properly. On most computers, the parallel port mode can be changed in the computer setup.

1. Refer to the documentation that came with your computer or contact the computer manufacturer for instructions on accessing your computer setup.
    
2. Locate the parallel port mode setting.
    
3. Set the Parallel port to Enabled.
    
4. Set the Mode to EPP or bi-directional.
    
5. Set the I/O (Input/Output) address to 378.
    
6. Set the Interrupt to IRQ 7.
    
7. Save changes and exit out of the computer setup.
    
8. Restart your computer.
    
9. Double-click the My Computer icon to verify there is a Zip drive with a letter assigned.
    

   Note: If you do not have the My Computer icon on your desktop, click Start and then right-click the My Computer icon.