Iomega® policy requires a Return Merchandise Authorization (RMA) number to replace a defective drive, cable or power supply. Follow the steps outlined below to obtain an RMA number for product replacement.
STEP ONE - View Warranty Terms & Conditions
Please select your Iomega Product from the list below:
STEP TWO - Verify product is in warranty
You can quickly and easily view whether your Iomega® product is in or out of warranty using our Warranty Validator Tool
STEP THREE - Obtain an RMA number
Iomega policy requires some basic troubleshooting to be performed before replacing a defective product. This is for your convenience. Most drives are not defective and do not need to be replaced. Follow the steps below to contact Iomega.
- Collect your information
The following information will be asked for when contacting Iomega Technical Support:
- Personal information (name, address, phone number, etc.)
- Product information (product type and serial number)
- Computer information (make, model, operating system, etc.)
- Description of problem or error messages received
- Credit card and associated billing address (may be required to expedite a replacement)
- Contact Iomega for an RMA (Return Merchandise Authorization) number
You can select the method of contacting Iomega Technical Support from the following options:
Email
Chat
For additional contact options go to http://www.iomega.com/europe/support/english/en_contact.html
- Defective Iomega drives that are still within their warranty period.
For defective Iomega drives that are still within their warranty period, Iomega provides replacement drives through the Advanced Shipment Procedure. This method requires a credit card to ensure that the defective drive will be returned to Iomega, as we will be sending you the replacement drive first. The replacement drive is normally sent TNT Express World Wide and should arrive within 10 working days from date of order.
In addition to the replacement drive, a pre-paid postage label will be included so that the defective drive may be returned to Iomega. You have a 10-day grace period to return the defective product. No charges will be applied to your credit card provided the product is promptly returned to Iomega and is within the warranty period.
Normally, return only the drive; please do not include cables, power supply, software, etc. unless specifically requested to do so.
- Write the RMA number on your shipping package.
Once you have your RMA number, be certain to write it on the exterior of the box you use to ship the drive to Iomega and retain it for your own records. This insures that your RMA will be received and closed under the correct RMA number.
Note: We also suggest that you write down the tracking number from the pre-paid label we send to you and keep it for your records in case of any problems when shipping your package.
Out of Warranty Service Procedure
If your drive is defective and out of warranty, please, contact Iomega's contact centre in Europe on the phone numbers provided at the following link: http://www.iomega.com/europe/support/english/en_contact_phone.html
STEP FOUR - Check Your Return Status
You can quickly and easily check the status of any Iomega® product you have returned at http://www.iomega.com/support/app/RmaPost.jsp
