How to Get Help in the U.S. and Canada

Iomega's goal is to provide state-of-the-art support for its customers. Iomega's specific customer support policies (including fees for services) and procedures change as technology and market conditions dictate. To obtain information about Iomega's current policies, please contact Iomega at www.iomega.com/support/nav_contact.html or call 1-888-4-IOMEGA (1-888-446-6342—U.S. and Canada only).

Iomega's Home Page: http://www.iomega.com

If you have access to the Internet, Iomega's home page offers advanced problem-solving support readily available 24 hours a day. Here's just some of what you can do from our home page:

Download the latest Iomega software—The software that shipped with your drive may be updated over time. Choose Software Download from the Iomega Home Page to check for the most up-to-date Iomega software.

Diagnose and solve problems online—Use your web browser to access individualized troubleshooting for all Iomega products. With a little information from you, the interactive troubleshooting system diagnoses your problem and guides you through a solution. It's like having a personal support technician available 24 hours a day!

Locate Iomega manuals—You can access an electronic copy of the manual for any Iomega product. If the manual you select is a PDF file, you need only Acrobat Reader to view it. If you don't already have Acrobat Reader installed on your system, you can download it from the Adobe Systems Incorporated web site: http://www.adobe.com.

Access online help pages—You can find help pages with answers to common questions (FAQs), troubleshooting or basic "how to" information. The help pages are in HTML format and can be viewed and browsed directly within your web browser.

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Automated Voice Technical Support: 1-800-879-7660*

This free, 24 hour support option allows you to use a touch-tone phone to quickly and easily access pre-recorded solutions to common problems. Just dial 1-800-879-7660* and the automated voice technical support system will guide you through a series of questions to an easy-to-follow solution.

*1-800-879-7660 is available in the U.S. and Canada only.

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Automated FaxBack Help: (801) 332-5763 (U.S. & Canada)

Our FaxBack automated help system allows you to use any touch-tone phone to instantly retrieve detailed support information to your fax machine. When you call our FaxBack help number, you can order a catalog listing the FaxBack documents available for your Iomega product (or any document listed in the catalog). Just follow the voice instructions to order what you need.

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One-on-One Iomega Technical Support

If you don't have access to the Internet or a fax machine and you have a problem you just can't resolve using our automated voice technical support system or the troubleshooting information in the manual, you can call One-on-One technical support for help.

Before calling Iomega for technical support, turn on your computer and call from a phone at or near your computer. You may be asked to type commands at the keyboard or relay information about the system.

Iomega's specific customer support policies (including fees for services) and procedures change as technology and market conditions dictate. To obtain information about Iomega's current policies, please contact Iomega at www.iomega.com/support/nav_contact.html or call 1-888-4-IOMEGA (1-888-446-6342*), toll-free, to contact Iomega One-on-One technical support.

Iomega's highly trained technical support associates are ready to take your call Monday through Friday from 6 a.m. to 9 p.m. and Saturday from 7 a.m. to 2 p.m. (Mountain Time). Technical support hours are subject to change without notice.

*1-888-446-6342 is available in the U.S. and Canada only.

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Product Return or Repair

For information on returning your ZipCD^™ drive or other Iomega product for warranty service (or repair after the warranty period), please call the Iomega Customer Satisfaction Hotline at 1-888-4-IOMEGA (1-888-446-6342*). Because many returns are found to be due to a technical problem rather than a defective product, you may want to check with Iomega Technical Support before returning your drive—our trained support personnel can often resolve the problem over the phone.

*1-888-446-6342 is available in the U.S. and Canada only.

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Warranty Information

Your ZipCD^™ drive has a one-year limited warranty from the date of purchase. For complete warranty information, refer to the warranty card included with your drive. If you have a question about the limited warranty on your ZipCD^™ drive or other Iomega product, please call 1-888-4-IOMEGA (1-888-446-6342) and choose the option for warranty information.
*1-888-446-6342 is available in the U.S. and Canada only.

Product Information

Call 1-800-MY-STUFF (1-800-697-8833*) or visit our web site at http://www.iomegadirect.com for information on new Iomega products, promotions, and rebates. You can also purchase Iomega products directly from the web or over the phone using your credit card (Visa, MasterCard, American Express, or Discover). Simply select the option of interest to you.

*1-888-697-8833 is available in the U.S. and Canada only.

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