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How to Get Help In the Asia-Pacific
Region
Iomega's goal is to provide state-of-the-art support for its customers. Iomega's specific customer support policies (including fees for services) and procedures change as technology and market conditions dictate. To obtain information about Iomega's current policies, please contact Iomega at www.iomega.com/support/nav_contact.html.
Calling Iomega Technical Support
When calling Technical Support, please have the following information at hand. It would also be beneficial to be in front of the computer where your Iomega drive is installed.
- Serial number of your drive
- Make and model of drive (e.g., ZipCD™
ATAPI)
- Make and model of computer
- Operating system used (e.g., Windows®
98, Mac® OS
8.6, etc.)
- List of any other hardware installed on the computer
(e.g., printers, CD-ROM, etc.)
- Iomega software version (e.g., IomegaWare™
V 2.0, etc.)
- Exact description of the problem and any error
messages given
In-Country Support Numbers
Australia
Tel: (61) 2 9925 7799
Fax: (61) 2 9925 7788
9:00 a.m.–7:30 p.m. (EST) |
China
Tel: (86) 10 6849 2998
Fax: (86) 10 6849 2197
8:30 a.m.–5:30 p.m. |
Hong Kong
Tel: (852) 2197 7722
Fax: (852) 2197 7721
8:30 a.m.–5:30 p.m. |
Korea
Tel: (822) 551-3358
Fax: (822) 551-3359
9:00 a.m.–5:30 p.m. |
Malaysia
Tel: (60) 4 810-7891
Fax: (60) 4 810-7894
8:30 a.m.–5:30 p.m. |
New Zealand
Tel: (64) 9 377 6030
Fax: (64) 9 379 0810
11:00 a.m.–9:30 p.m. |
Singapore
Tel: (65) 738-5522
Fax: (65) 379-6315
8:30 a.m.–5:30 p.m. |
Taiwan
Tel: (886) 2 2728 5321
Fax: (886) 2 2728 5303
8:30 a.m.–5:30 p.m. |
Japan
Tel: (81) 3 5466 6685
Fax: (81) 3 5466 6686
9:00 a.m.–5:00 p.m. |
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Rest of Asia
Please contact the nearest support center or your local dealer or distributor.
Home Site: http://www.iomega.com
Website Technical Support: http://www.iomega.com/support/
E-mail: http://www.iomega.com/support/nav_techemail.html
E-mail: info_jp@iomega.com (for Japan only)
Automated Customer Support System
You can reach Iomega's automated support services 24 hours, 7 days a week by calling the respective in-country support numbers.
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About Our Support Options
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Our Web site contains product literature, press releases, technical materials, software updates and other relevant materials. Online technical support is also available.
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Our automated Customer Support System is a 24-hour support system that allows you to use a touch-tone phone to quickly and easily access prerecorded solutions to common problems. The automated customer support system will guide you through a series of questions to an easy-to-follow solution.
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Our Regional Customer Service Centre provides technical support, return authorization and product support.
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Our FaxBack automated help system allows you to use any touch-tone phone to instantly retrieve detailed support information to your fax machine—just call any of the in-country support numbers.
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