General Troubleshooting

If you encounter a problem while connecting or using the Iomega® HDD External Hard Drive, check the topics listed below for possible solutions. For additional help options, see How to Get Help.

For additional USB or FireWire troubleshooting, see USB Drive Troubleshooting or FireWire Drive Troubleshooting.




The Iomega HDD External Hard Drive seems slow

Mac® Users: If you are experiencing slow response from the Iomega HDD External Hard Drive it may be a formatting issue, see Formatting The Iomega HDD External Hard Drive.

If you are connecting the drive to USB, also see The Iomega HDD External Hard Drive seems slow in the USB Troubleshooting section.

Windows® Stops Responding When You Disconnect the Iomega HDD External Hard Drive

This may occur because Windows is trying to access a file that is on the Iomega HDD External Hard Drive. Make sure that none of the files on the disk are open when you unplug the drive. Be sure to stop the drive before disconnecting the power or adapter cable to prevent any data loss. See Disconnecting the Iomega HDD External Hard Drive.

Your System Does Not Recognize Multiple Partitions on the Iomega HDD External Hard Drive

Iomega does not recommend or support multiple partitioning of the drive.


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You Cannot Get a Large File to Copy to the Iomega HDD External Hard Drive

PC users and Mac users using a PC formatted drive: An individual file that is 4 GB or larger cannot be copied to a Iomega HDD External Hard Drive due to FAT 32 file format constraints. If you have a file that is 4 GB or larger, try using a compression utility to make the file smaller. If you can compress it to less than 4 GB, you will be able to copy it to the Iomega HDD External Hard Drive.


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