Please use the following steps to determine why your computer's CD-ROM drive does not read your recordable CD-RW or CD-R discs.

STEP ONE - Check to see if your computer's CD-ROM drive is multi-read compatible

If your computer's CD-ROM drive is not multi-read compatible, you may have one or all of the following symptoms:

• Your CD ejects after being placed in the drive.
  
  
• You receive error messages stating that the drive is not accessible or that the device is not ready.
  
  
• You receive random problems accessing your files and directories.
  
  

Please check the documentation that came with your computer to see if the CD-ROM drive is multi-read compatible.

• If the documentation states that the CD-ROM drive is multi-read compatible, please continue with the next step.
  
  
• If the documentation states that that CD-ROM drive is not multi-read compatible, the CD-ROM drive may not be able to read recordable discs. You can use your Iomega CD-RW (ZipCD 650) drive to read your recordable discs or you may want to consider upgrading the CD-ROM drive to a multi-read compatible one.
  
  

STEP TWO - Ensure that you close the recordable disc when using HotBurn®, Easy CD Creator™ or DirectCD™

Note: You will need either a blank CD-RW or CD-R disc for the following steps. You can only close a CD-R disc when using DirectCD.

When burning a CD, you need to ensure that you close the recordable disc when using HotBurn, Easy CD Creator or Direct CD. This should make the disc readable by other CD-ROM drives. Please use the following steps.

Select the software you want to use:

HotBurn | Easy CD Creator | DirectCD

HotBurn

HotBurn will automatically close the disc once the disc is full.

When the disc is full, insert the disc into your computer's CD-ROM drive and try to access the disc.

• If the CD-ROM drive does not read the recordable disc, proceed to STEP FOUR
  
  
• If the CD-ROM drive reads the recordable disc, remember the CD must be closed before it can be read by your computer's CD-ROM drive.
  
  

Easy CD Creator

Note: Listed below are steps for different versions of the Easy CD Creator application. Please verify what version of Easy CD Creator you are using and use the appropriate steps. To find what version of Easy CD Creator you are using; open the Easy CD Creator application, click Help and About Easy CD Creator to view the version number.

Select the Easy CD Creator version you are using:

Version 4.02c or 4.02d | Version 3.5c

Easy CD Creator version 4.02c or 4.02d

1. Insert a recordable disc into your CD-RW drive.
   
   
2. Click Start, Programs, Iomega CD-RW (or Iomega ZipCD), Features (not required in all versions) and Easy CD Creator.
   
   
3. Click File, New CD Layout and choose the type of CD you want to create. You may create a Data CD, Audio CD, Mixed-Mode CD, CD Extra or Bootable CD.
   
   
4. From the Explorer window, the top portion of the Easy CD Creator window, click the data and/or audio files you want to add to your CD.
   
   
5. Drag the data and/or audio files into the Layout window, which is the bottom portion of the Easy CD Creator window.
   

   Note: All Iomega CD-RW (ZipCD 650) drives are capable of writing to 700MB or 80 minute CD-R media. However, you may receive an error message stating that there is not enough space on the disc while trying to create a CD larger than 650MB or 74 minutes. If you receive this error message, click OK to remove the error message.

6. Click the Create CD button at the top of the Easy CD Creator window.
   
   
7. The CD Creation Setup window will now appear. This is shown in the illustration below.
   
   
   
   
8. Click the Advanced button.
   
   
9. The advanced options should now be present. This is shown in the illustration below.
   
   
   
   
10. Under Write Method, click the Close CD option.
    

    Note: If you would like to keep your settings as the default settings, click Set as Default.

11. Click OK to start the CD writing process.
    
    
12. Once the writing process is complete, insert the disc into your computer's CD-ROM drive and try to access the disc.
    
    
    • If the CD-ROM drive does not read the recordable disc, proceed to STEP FOUR
      
      
    • If the CD-ROM drive reads the recordable disc, remember to always choose the close CD option when using Easy CD Creator.
      
      

Easy CD Creator version 3.5c

1. Insert a recordable disc into your ZipCD drive.
   
   
2. Click Start, Programs, Iomega ZipCD and Easy CD Creator.
   
   
3. Click the Cancel button to remove the Wizard window.
   
   
4. Click File and New CD Layout.
   
   
5. Depending upon the kind of CD you want to create, click the Data CD Layout tab or Audio CD Layout tab.
   
   
6. From the Explorer window, the top portion of the Easy CD Creator window, click the data and/or audio files you want to add to your CD.
   
   
7. Drag the data and/or audio files into the Layout window, which is the bottom portion of the Easy CD Creator window.
   

   Note: All ZipCD drives are capable of writing to 700MB or 80 minute CD-R media. However, you may receive an error message stating that there is not enough space on the disc while trying to create a CD larger than 650MB or 74 minutes. If you receive this error message, click OK to remove the error message.

8. Click the Create CD button at the top of the Easy CD Creator window.
   
   
9. The CD Creation Setup window will now appear. This is shown in the illustration below.
   
   
   
   
10. Click the Advanced tab.
    
    
11. The advanced options should now be present. This is shown in the illustration below.
    
    
    
    
12. Click the Close Disc option.
    
    
13. Click OK to start the CD writing process.
    
    
14. Once the writing process is complete, insert the disc into your computer's CD-ROM drive and try to access the disc.
    
    
    • If the CD-ROM drive does not read the recordable disc, proceed to STEP FOUR
      
      
    • If the CD-ROM drive reads the recordable disc, remember to always choose the close CD option when using Easy CD Creator.
      
      

DirectCD

1. Insert a CD-R disc into your Iomega CD-RW drive.
   
   
2. Click Start, Programs, Iomega CD-RW (or Iomega ZipCD) and DirectCD Wizard.
   
   
3. Read the Welcome page and click Next.
   
   
4. Click the drive letter for your Iomega CD-RW (ZipCD 650) drive.
   
   
   • If the message under Media Status states that the disc is formatted for DirectCD, click Cancel and continue with the next section, E.
     
     
   • If the message under Media Status states the disc can be formatted to DirectCD for read and write access, click Next for the format window to appear. Follow the on-screen directions to format your disc. Once the format is complete, continue with the next section, E.
     
     
5. From your computer's desktop, double-click the My Computer icon.
   
   
6. Double-click the icon for your Iomega CD-RW (ZipCD 650) drive and leave the Window open.
   

   Note: A message may appear stating that the DirectCD disc is ready for use. If you click OK on the message window, the window for your Iomega CD-RW (ZipCD 650) drive may disappear. If this happens, double-click the Iomega CD-RW (ZipCD 650) drive icon to open the window again.

7. Click Start, Programs and Windows Explorer.
   
   
8. Navigate to the location where the information you want to copy is located.
   
   
9. Click the files and/or folders you want to copy from the Windows® Explorer window and drag them to the window that is open for you CD-RW drive.
   
   
10. Continue to click and drag the files and/or folders into the CD-RW window until you copy all of the information you want or until the disc is full.
    
    
11. Close the window for your Iomega CD-RW (ZipCD 650) drive.
    
    
12. A message should appear asking you if you want to leave the disc as it is or if you want to make the disc readable by other CD-ROM drives. Choose the option to make the disc readable by other CD-ROM drives.
    
    
13. Insert the disc into your computer's CD-ROM drive and try to access the disc.
    
    
    • If the CD-ROM drive does not read the CD-R disc, continue with the next step.
      
      
    • If the CD-ROM drive reads the CD-R disc, remember to always choose the option to make your disc readable by other CD-ROM drives when using DirectCD.
      
      

STEP THREE - Ensure that the Adaptec® (Roxio™) UDF Reader is installed when trying to read a recordable disc created with DirectCD

The Adaptec (Roxio) UDF Reader must be installed on your computer to read a DirectCD disc. During installation, the ZipCD drive software installs the UDF Reader onto your computer. If you are trying to read a DirectCD disc on another computer, the UDF Reader may not be installed. Please use the following steps to determine if the Adaptec (Roxio) UDF Reader is installed on the computer where you are trying to read the recordable disc.

1. Click Start, Settings and Control Panel.
   
   
2. Double-click the Add/Remove Programs icon.
   
   
3. Scroll through the list of programs to find the Adaptec DirectCD Reader.
   
   
   • If Adaptec DirectCD Reader is listed, the program is installed on the computer. Proceed to STEP FOUR.
     
     
   • If Adaptec DirectCD Reader in not listed, the program is not installed on the computer. You will need to install the UDF Reader before the computer can read recordable discs created with DirectCD. To download the UDF Reader, please go to the Adaptec (Roxio) Web site at http://www.adaptec.com/support/advisor/cdrupdates/udfreaders.html If your CD-ROM still cannot read the recordable disc, proceed to STEP FIVE.
     
     

HotBurn | Easy CD Creator | CD Copier Deluxe | DirectCD

HotBurn

Note: You will need to change the write speed while creating a CD. You will need either a blank CD-RW or CD-R disc for the following steps.

1. Place a blank CD-R disc into your CD-RW drive. (All Iomega CD-RW (ZipCD 650) drives are capable of writing to 650 to 700MB or 74 to 80 minute CD-R media. Iomega does not support nor recommend the use of 800MB or 90 minute CD-R media with Iomega CD-RW drives.)

2. The Iomega HotBurn software should now automatically open.
   

   Note: If the Iomega HotBurn software does not automatically open; click Start, Programs, Iomega HotBurn and Iomega HotBurn.

3. Click the Music CD or Data CD button.
   
   
4. Click the Explore button to navigate to the location where the files are stored.
   

   Note: If creating an audio CD, HotBurn supports CD audio, MP3, WMA and Wave audio file formats.

5. Click the files you want to add to your CD and drag them into the CD layout window. You may also click the Add button to add the selected files to the CD layout. HotBurn will automatically convert any MP3, WMA or Wave audio files into CD audio tracks.
   
   
6. Continue adding files to the CD layout until all the information you want is present or until the disc is full.
   
   
7. Click the Settings button to view the HotBurn CD creation settings.
   
   
8. Next to Burn Speed, select a slower speed from the drop-down list.

   Note: Try selecting a write speed of 2x.

9. Click the Create CD button.
   
   
10. Once the CD writing session is done, click the Complete button.
    

    If changing the write speed helps prevent CD creation errors, keep burning your discs at slower speeds or try using different media.

    If you still receive CD creation errors, continue with the next step.

Easy CD Creator

1. Click Start, Programs, Iomega CD-RW (or Iomega ZipCD), Features (not required in all software versions) and Easy CD Creator.
   
   
2. Click Tools and CD Drive Properties or Recorder Properties.
   
   
3. Select the drive letter for your CD-RW drive.
   
   
4. Select a slower write speed from the Write speed drop-down box.
   

   Note: Try selecting a write speed of 2x.

5. Click OK.
   
   
6. Try creating a CD.
   

   If changing the write speed helps prevent CD creation errors, keep burning your discs at slower speeds or try using different media.

   If you still receive CD creation errors, continue with the next step.

CD Copier Deluxe

1. Click Start, Programs, Iomega CD-RW (or Iomega ZipCD), Features (not required in all software versions) and CD Copier.
   
   
2. Read the Welcome page and click OK.
   
   
3. Click the Advanced tab.
   
   
4. Select a slower write speed from the CD-Recorder speed drop-down box.
   

   Note: Try selecting a write speed of 2x.

5. Click the Set as Default button.
   
   
6. Try creating a CD.
   

   If changing the write speed helps prevent CD creation errors, keep burning your discs at slower speeds or try using different media.

   If you still receive CD creation errors, continue with the next step.

DirectCD

1. Click Start, Programs, Iomega CD-RW (or Iomega ZipCD) and DirectCD Wizard.
   
   
2. Read the Welcome page and click Next.
   
   
3. Click the drive letter for your CD-RW drive.
   
   
4. Click the Properties button.
   
   
5. Click the Settings tab.
   
   
6. Select a slower write speed from the Current Write Speed drop-down box.
   

   Note: Try selecting a write speed of 2x.

7. Click the Apply button.
   
   
8. Try creating a CD.
   

   If changing the write speed helps prevent CD creation errors, keep burning your discs at slower speeds or try using different media.

   If you still receive CD creation errors, continue with the next step.

STEP FIVE - Try to access the recordable disc using another CD-ROM drive

Insert the disc into another CD-ROM drive and try to access the disc to see if it can be read.

• If the other CD-ROM drive reads the recordable disc, there may be a problem with the first CD-ROM drive. Please contact the CD-ROM drive manufacturer for additional troubleshooting information.
  
  

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