This error occurs when files are missing or corrupt in the com.hotburn.preferences.plist file. Please use the following steps to help correct this error.

STEP ONE - Uninstall the HotBurn® software

1. Ensure that your hard drive is selected.
   
   
2. From the Apple® menu bar, click File and then Find.
   
   
3. Select Files.
   
   
4. Type HotBurn in the open text box.
   
   
5. Click the magnifying glass button to begin the search.
   
   
6. Once the HotBurn files and folders are found, click Edit on the Apple menu bar and choose Select all.
   
   
7. Click File and select Move to Trash.
   
   
8. Click Special and select Empty Trash.
   
   
9. Continue with the next step.
   
   

STEP TWO - Locate and delete the com.hotburn.preferences.plist file

1. Open the System Folder and click Preferences.
   
   
2. Locate the com.hotburn.preferences.plist file and delete the file.
   
   
3. Restart the computer.
   
   
4. Continue with the next step.
   
   

STEP THREE - Reinstall the HotBurn software

Please select the type of install instructions you need:

Install from CD | Install from Download

Install from CD

1. Insert the Iomega® HotBurn software CD (or the HotBurn CD you created during the original HotBurn download install) into the CD-ROM drive.
   
   
2. Double-click the Solutions CD disc icon that appears on the desktop.
   
   
3. Double-click the Start icon.
   
   
4. Follow the instructions as they appear on the screen to install the software.
   
   
5. When prompted, restart the computer.
   
   If you are not prompted to perform the system test, open the HotBurn software to see if your drive is detected. If is not detected, please go to http://www.iomega.com/europe/support/english/askiomega_options.html for additional troubleshooting options.
   
   If you are prompted to perform the System Test, please continue.
   
   
6. You will now be asked to perform the System Test, which must be performed in order to use the CD Copy feature in HotBurn.
   
   
7. Ensure that the HotBurn installation disc is in the system's CD-ROM drive (not the CD-RW drive).
   
   
8. Click the Test button.
   
   
9. Click Select, located in the layout window, and then select the system's CD-ROM drive from the list.
   
   
10. Click the OK button.
    
    
11. Click Test.
    
    
12. Once the System Test is done, make a note of the extraction rate information listed to use for future reference.
    
    

Install from Download

1. Download the software to the desktop.
   
   
2. Double-click the downloaded file to start the installation. Iomega recommends that you install the default options, as this will install all of the needed features.
   
   
3. When prompted, restart the computer.
   
   
4. Open the HotBurn software.
   
   
5. Once the software is open, you will be asked to create an original HotBurn CD-ROM disc.
   
   Important: Iomega highly recommend that you create the original HotBurn disc. It is used to run the system test, which must be performed in order to use the CD Copy feature in HotBurn.
   
   
6. Click the Yes button.
   
   
7. Click the OK button when asked to select the CD-RW drive you want to use to create the HotBurn disc.
   
   
8. Highlight the CD-RW drive you want to use and then click OK.
   
   
9. You will now be asked to insert a blank CD-R disc into the CD-RW drive you selected.
   
   
10. After you have inserted the disc, click OK.
    
    
11. Once you are done creating the HotBurn disc, click the Complete button.
    
    If you are not prompted to perform the system test, open the HotBurn software to see if your drive is detected. If is not detected, please go to http://www.iomega.com/europe/support/english/askiomega_options.html for additional troubleshooting options.
    
    If you are prompted to perform the System Test, please continue.
    
    
12. You will now be asked to perform the System Test, which must be performed in order to use the CD Copy feature in HotBurn.
    
    
13. Ensure that the HotBurn installation disc is in the system's CD-ROM drive (not the CD-RW drive).
    
    
14. Click the Test button.
    
    
15. Click Select, located in the layout window, and then select the system's CD-ROM drive from the list.
    
    
16. Click the OK button.
    
    
17. Click Test.
    
    
18. Once the System Test is done, make a note of the extraction rate information listed to use for future reference.
    
    
19. Click the Complete button.
    
    

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