Please use the following steps if the Iomega® HotBurn® software does not detect your Iomega® CD-RW (ZipCD™ 650) drive on your Macintosh® computer.

STEP ONE - Ensure that the operating system is detecting your CD-RW drive

Check to see if the CD-RW drive is being detected by the operating system. If you have already checked this, please proceed to STEP TWO

Place a disc in your drive and verify that it mounts on the desktop.

If the operating system detects your CD-RW drive, please continue with the next step, STEP TWO

If the operating system does not detect your CD-RW drive, please go to http://www.iomega.com/europe/support/english/documents/11083e.html

STEP TWO - Reboot your computer

Your computer must be rebooted after installing the Iomega HotBurn software. If you did not reboot your computer or if you are not sure if the computer was rebooted after the software was installed, please reboot your computer at this time.

Open the HotBurn software to see if your CD-RW drive is detected.

If your CD-RW drive is detected, you can now use the drive.

If your CD-RW drive is not detected, please continue with the next step.

STEP THREE - Ensure your drive is on the supported drive list

Check the Iomega HotBurn supported drive list to ensure your drive is supported. Please go to http://www.iomega.com/software/hotburn/hotburnpc_drivelista.html, select the HotBurn version you are using, click the Supported Drive List link and scroll through the list to see if your drive is present.

If your drive is not on the supported drive list, the version of HotBurn that is currently shipping does not support your drive. Revisions are released frequently and a newer version may have support for your drive, so please check back.

If you would like to notify Iomega about a particular drive that is not listed, please go to http://www.iomega.com/software/hotburn/drive_request.html Once this notification is received, we will look into adding support for your drive in a future revision of Iomega HotBurn.

STEP FOUR - Boot with a limited extension set

1. If your Macintosh® computer is not started, start your computer and wait for it to boot.
   
   
2. Click the Apple® icon, Control Panels and Extensions Manager.
   
   
3. Next to Selected Set, choose Mac X.XX OS Base (X stands for the version number) from the drop-down list.
   

   Note: The Mac® OS base set is used to help minimize the possibility of conflicts.

4. Press the Duplicate Set button.
   
   
5. Type in a name for the duplicate set, such as HotBurn Test.
   
   
6. Locate the field titles ON/OFF, Name, Size, Version and Package located above the listed extensions.
   
   
7. Click the Package field, which arranges the extensions by packages.
   
   
8. Scroll down the list of extensions and find the HotBurn package.
   
   
9. Ensure that the following extensions are listed and that an X is present in the ON/OFF box next to the extensions.
   
   
   • Carbonlib
     
     
   • HotBurn ATAPI Support
     
     
   • HotBurn AutoLaunch Filter
     
     
   • HotBurn FireWire Support
     
     
   • HotBurn USB Support
     
     
   • MW_MSL.PPC.Shlb
     
     
10. From the Startup Items folder, ensure that the HotBurn AutoLaunch extension is listed and that an X is present in the ON/OFF box next to the extension.
    
    
11. Ensure that the Apple USB Authoring Support, FireWire Authoring Support and Disc Burner extensions are disabled and that an X is NOT present in the ON/OFF box next to the extension.
    
    
12. Click the Restart button.
    

Open the HotBurn software to see if your drive is detected.

Note: Using a limited extension set may disable extensions needed to operate third-party software or hardware. To re-enable third-party software or hardware functionality, open the Extensions Manager again and choose the Default Set from the popup (usually named My Settings). Only use the HotBurn Test extension set when you need to use your HotBurn software.

If the CD-RW drive is detected, you can now use your drive.

If the CD-RW drive is not detected, please continue with the next step.

STEP FIVE - Uninstall and reinstall the HotBurn software

Please use the following steps to uninstall and reinstall the CD-RW drive software.

Uninstall

1. Ensure that your hard drive is selected.
   
   
2. From the Apple® menu bar, click File and then Find.
   
   
3. Select Files.
   
   
4. Type HotBurn in the open text box.
   
   
5. Click the magnifying glass button to begin the search.
   
   
6. Once the HotBurn files and folders are found, click Edit on the Apple menu bar and choose Select all.
   
   
7. Click File and select Move to Trash.
   
   
8. Click Special and select Empty Trash.
   

Reinstall

Please select the type of install instructions you need:

Install from CD | Install from Download

Install from CD

1. Insert the Iomega HotBurn software CD (or the HotBurn CD you created during the original HotBurn install) into the CD-ROM drive.
   
   
2. Double-click the Solutions CD disc icon that appears on the desktop.
   
   
3. Double-click the Start icon.
   
   
4. Follow the instructions as they appear on the screen to install the software.
   
   
5. When prompted, restart the computer.
   
   
6. If you are not prompted to perform the system test, open the HotBurn software to see if your drive is detected. If is not detected, please go to http://www.iomega.com/europe/support/english/askiomega_options.html for additional troubleshooting options.
   
   
7. If you are prompted to perform the System Test, please continue.
   
   
8. You will now be asked to perform the System Test, which must be performed in order to use the CD Copy feature in HotBurn.
   
   
9. Ensure that the HotBurn installation disc is in the system's CD-ROM drive (not the CD-RW drive).
   
   
10. Click the Test button.
    
    
11. Click Select, located in the layout window, and then select the system's CD-ROM drive from the list.
    
    
12. Click the OK button.
    
    
13. Click Test.
    
    
14. Once the System Test is done, make a note of the extraction rate information listed to use for future reference.
    
    
15. Click the Complete button.
    

    Open the HotBurn software to see if your CD-RW drive is detected.

    If the CD-RW drive is detected, you can now use your drive.

    If the CD-RW drive is not detected, please continue with the next step.

Install from Download

1. Download the software to the desktop.
   
   
2. Double-click the downloaded file to start the installation. Iomega recommends that you install the default options, as this will install all of the needed features.
   
   
3. When prompted, restart the computer.
   
   
4. Open the HotBurn software.
   
   
5. Once the software is open, you will be asked to create an original HotBurn CD-ROM disc.
   

   Important: Iomega highly recommend that you create the original HotBurn disc. It is used to run the system test, which must be performed in order to use the CD Copy feature in HotBurn.

6. Click the Yes button.
   
   
7. Click the OK button when asked to select the CD-RW drive you want to use to create the HotBurn disc.
   
   
8. Highlight the CD-RW drive you want to use and then click OK.
   
   
9. You will now be asked to insert a blank CD-R disc into the CD-RW drive you selected.
   
   
10. After you have inserted the disc, click OK.
    
    
11. Once you are done creating the HotBurn disc, click the Complete button.
    

    If you are not prompted to perform the system test, open the HotBurn software to see if your drive is detected. If is not detected, please go to http://www.iomega.com/europe/support/english/askiomega_options.html for additional troubleshooting options.

    If you are prompted to perform the System Test, please continue.

12. You will now be asked to perform the System Test, which must be performed in order to use the CD Copy feature in HotBurn.
    
    
13. Ensure that the HotBurn installation disc is in the system's CD-ROM drive (not the CD-RW drive).
    
    
14. Click the Test button.
    
    
15. Click Select, located in the layout window, and then select the system's CD-ROM drive from the list.
    
    
16. Click the OK button.
    
    
17. Click Test.
    
    
18. Once the System Test is done, make a note of the extraction rate information listed to use for future reference.
    
    
19. Click the Complete button.
    

Open the HotBurn software to see if your CD-RW drive is detected.

If the CD-RW drive is detected, you can now use the drive.

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