This can happen if you do not enable digital CD audio playback on your CD-ROM drive. To enable digital CD playback, follow these steps:
- Click Start, point to Settings and then click Control Panel.
- Double-click System.
- On the Hardware tab, click Device Manager.
- In Device Manager, click the + (plus symbol) next to DVD/CD-ROM drives and then click your CD-ROM drive.
- On the Action menu, click Properties.
- On the Properties tab, click to select the Enable digital CD audio for this CD-ROM device.
- Click OK.
- Restart your computer.