Iomega Home Support Home Email to a friend email to
a friend
Email to a friend print this
document
What do I do with a Zip® or Jaz® disk that will not read or copy files in Windows®?
Document # 11076e.html

If you are unable to read a file from or copy a file to a disk using your Iomega® drive in Windows®, follow the steps below:

Note: If you are having this problem on a Macintosh® computer, refer to document http://www.iomega.com/europe/support/english/documents/10534e.html

STEP ONE - Is there a drive letter for the drive?

Use the following steps to see if there is a drive letter for the drive.

  1. Double-click the My Computer icon.

  2. Locate the icon for your drive.

    If there is no Iomega drive icon, go to http://www.iomega.com/europe/support/english/documents/11078e.html

    If there is an Iomega drive icon, please continue with the next step.

STEP TWO - Is there a disk in the drive?

  1. If there is already a disk in the drive, eject the disk and reinsert it into the drive.

  2. Try to read the disk.

    If the disk can be read, you are now ready to use your disk.

    If the disk cannot be read, please continue with the next step.

STEP THREE - Is the drive making a clicking sound?

Note: If your drive is not a Zip® drive, please proceed to the next step.

When a disk is inserted in the Zip drive, you should hear the drive make a clicking noise as the heads move onto the disk. It is not normal to hear the drive click more than once when a disk is inserted or to click when copying files to the disk.

    If the Zip drive clicks more than once when you insert a disk or when you are copying files, the following document will help you troubleshoot your problem http://www.iomega.com/europe/support/english/documents/30109e.html

    If the Zip drive does not click more than once when you insert a disk, please proceed to the next step.

STEP FOUR - Verify the disk is PC-formatted

A disk that is formatted to work on a Macintosh® computer will not work on a Windows PC. Follow the steps below to determine if the disk is formatted for a Macintosh.

  1. Double-click the My Computer icon.

  2. Right-click the drive letter of your Iomega drive and choose Properties.

  3. Click the Iomega tab and click the More Information button for the disk.

  4. The Format Type field will display the format the disk is in.

If the Zip disk is formatted for Macintosh, you can either format the disk for use on a PC computer or you can purchase a Mac-to-PC conversion software such as MacDrive™.

If the Zip disk is formatted for PC, please continue with the next step.

STEP FIVE - Remove read/write protection

Note: The IomegaWare™ software needs to be installed on your computer in order to remove read/write protection. Download the latest IomegaWare software at Software Download Iconhttp://www.iomega.com/software/index_en.html

  1. Double-click the My Computer icon.

  2. Right-click the Zip or Jaz® drive icon.

  3. Choose Protect from the menu.

    If the Protect option is present and can be selected, please continue with the next step.

    If the Protect option is present but cannot be selected, the drive may have a hardware problem. Some possible hardware problems could include the busy light blinking slowly, the drive making unusual noises, etc. You can search to find documents that relate to these problems at http://search.atomz.com/search/?sp-a=sp100230fa&sp-f=ISO-8859-1&sp-t=eu_en_blank&sp-k=EUEnglish

    If the Protect option is not present, the IomegaWare software is not installed. Download the IomegaWare software from Software Download Iconhttp://www.iomega.com/software/index_en.html

  4. Choose Not Protected from the drop-down menu and then click OK.

  5. Type in the password for the disk if prompted.

  6. Try to read the disk.

    If the disk can be read, the disk was read/write protected. Simply remove the read/write protection when you wish to use your disk.

    If the disk cannot be read, please continue with the next step.

STEP SIX - Try reading from a different disk

  1. Insert a different disk into the drive.

    Caution: Use a blank disk or a disk with non-critical data.

  2. Try to read the disk.

    If the second disk can be read in the drive, the first disk may need to be formatted. Proceed to STEP NINE to format the first disk.

    If the second disk cannot be read, please continue with the next step.

STEP SEVEN - Check the cable connections for your drive

  1. Shut down your computer.

  2. Disconnect your drive's cables from both your drive and your computer.

  3. Examine both ends of the cables. If any pins are bent, broken or missing, please go to the Iomega® Returns and Warranty page at http://www.iomega.com/europe/support/english/returns.html for information on replacing the cable.

  4. If the pins are not damaged, reconnect the cables to your drive and computer. Make sure the connections are tight and secure.

  5. Try to read the disk.

    If the disk can be read, you had a loose connection. You are now ready to use your disk.

    If the disk cannot be read, please continue with the next step.

STEP EIGHT - Move the Zip or Jaz drive away from other electronic devices

Monitors, speakers, power supplies and other electronic devices may cause interference with Zip or Jaz drives.

  1. Move the drive away from any devices, as far as the data cable will allow.

  2. Try to read the disk.

    If the disk can be read, keep the drive away from other devices. You are now ready to use your disk.

    If the disk cannot be read, please continue with the next step.

STEP NINE - Format the disk that will not be read

Warning: Formatting your disk will permanently delete all the data from your disk. If you wish to recover the data on your disk, go to our Data Recovery site at http://www.iomega.com/data_recovery/index.html

  1. Double-click the My Computer icon.

  2. Right-click the Zip or Jaz drive icon.

  3. Choose Format from the menu.

  4. Choose Long Format from the format options listed.

    Note: The long format option will not be available if you are trying to long format a Zip 100 disk in a Zip 250 drive and you cannot long format a Jaz 1GB disk in a Jaz 2GB drive.

  5. Click the Format button.

    If the format finished and the disk can now be read, you are now ready to use your disk.

    If the format finished and the disk cannot be read, try our Additional Support Options

    If the format fails, or does not finish, go to our Online Media Return Center at http://www.iomega.com/europe/support/english/nav_warranty_media.html to replace the defective media.



If you did not find your answer...
Click here for additional troubleshooting and support options


 
Document Survey

Was the information on this page helpful?

Yes
No
Not applicable

Please provide us with any comments or suggestions regarding this document.