This problem occurs when the Adaptec® (Roxio™) Easy CD Creator™ software does not install correctly or when the software is corrupt. Please use the following steps to uninstall and reinstall the Easy CD Creator software to help correct this problem.

STEP ONE - Disconnect your CD-RW drive

1. Turn off your computer.
   
   
2. Disconnect your CD-RW drive's USB or ATAPI cable from your computer.
   
   Internal CD-RW users:
   
   Warning: Before opening the case on your computer or before touching the internal components, always turn off the power and disconnect your computer's power cord from the electrical outlet. To discharge personal static electricity, touch a grounded metal object such as a metal screw attached to the cover of your computer. A screw that is attached to your computer chassis is grounded. If you do not discharge personal static electricity, you risk damaging your hardware and possible loss of your data.
   
   Caution: Removing your computer cover may void your manufacturer's warranty agreement. Before removing your computer cover, check your computer manufacturer's warranty information.
   
   
3. Restart your computer.
   
   
4. Continue with the next step.
   
   

STEP TWO - Close all open programs

Select your operating system

Windows 95/98/Me | Windows 2000 and Windows NT

Windows® 95/98/Me

1. Press and hold down the CTRL, ALT and DEL buttons (in the order shown). This should open the Close Program window.
   
   
2. Click a program to highlight it.
   
   Note: Do not select Explorer or Systray.
   
   
3. Click End Task.
   
   
4. Continue using steps A through C until all of the programs, except for Explorer and Systray, are closed.
   
   

Windows 2000 and Windows NT®

1. Press and hold down the CTRL, ALT and DEL buttons (in the order shown).
   
   
2. Click the Task Manager button.
   
   
3. Click the Applications tab.
   
   
4. Click a program to highlight it.
   
   
5. Click End Task.
   
   
6. Continue using steps D and E to close all applications running on your computer.
   
   
7. Click the Processes tab.
   
   
8. Click a program to highlight it.
   
   Note: Do not select EXPLORER.EXE or TASKMGR.EXE
   
   
9. Click End Process.
   
   Note: Windows NT and 2000 will not allow certain processes to be closed.
   
   
10. Continue using steps H and I to close all of the processes Windows 2000 and Windows NT allow you to close. Remember not to close EXPLORER.EXE and TASKMGR.EXE.
    
    

Note: Iomega® is unable to provide software downloads for the Adaptec (Roxio) software from our Web site. If you have lost your CD-RW drive's software CD, please e-mail Iomega at http://www.iomega.com/support/nav_techemail02.html to obtain a copy of the software.


1. Insert the software CD that contains the Easy CD Creator software into your CD-ROM drive.
   
   
2. Click Start and then Run.
   
   
3. Click the Browse button.
   
   
4. From the Look in drop-down box, select the CD-ROM drive where the install CD is located.
   
   
5. Double-click the Adaptec folder.
   
   
6. Double-click the Ecdc folder.
   
   
7. Double-click the Uninst folder.
   
   
8. Double-click the Setup.exe icon. This will run the Easy CD Creator uninstall program.
   
   
9. Follow the on-screen prompts to uninstall the software.
   
   
10. Continue with the next step.
    
    

STEP FOUR - Install the Easy CD Creator software

1. Click Start and then Run.
   
   
2. Click the Browse button.
   
   
3. From the Look in drop-down box, select the CD-ROM drive where the install CD is located.
   
   
4. Double-click the Adaptec folder.
   
   
5. Double-click the Ecdc folder.
   
   
6. Double-click the Setup.exe icon. This will run the Easy CD Creator install program.
   
   
7. Follow the on-screen prompts to install the software.
   
   
8. Before you restart your computer, reconnect your CD-RW drive to your computer.
   
   
9. Restart your computer.
   
   

You should now be able to use your Easy CD Creator software.

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