Please use the following steps if a drive letter is not automatically assigned to the Iomega® CD-RW (ZipCD™) USB drive or if the drive is not detected in Windows® Me.

Note: All of the steps contained in this document must be done in the order that they are listed.

STEP ONE - Check all connections

1. Unplug the USB data cable from the drive and the computer.
   
   
2. Check the ends of the USB data cable to ensure that they are not damaged.
   
   
3. Reconnect the USB data cable to the drive and the computer. Check the connections to ensure that they are secure.
   
   
4. Check the power supply connections to the drive and power outlet to ensure that they are secure.
   
   
5. Restart the computer.
   
   
6. Double-click the My Computer icon to see if the CD-RW drive is detected.
   
   If the CD-RW drive is detected, the problem was caused by a bad connection. You can now use the drive.
   
   If the CD-RW drive is not detected, please try another USB cable if one is available. If the CD-RW drive is still not detected, continue with the next step.
   
   

STEP TWO - Check the USB controller

Please use the following steps to see if the USB controller is enabled and working properly.

1. Right-click the My Computer icon and select Properties.
   
   
2. Click the Device Manager tab.
   
   
3. Click the plus (+) sign next to Universal Serial Bus Controllers.
   
   Note: If Universal Serial Bus Controllers is not listed, there is a problem with the USB controller or the USB controller is not enabled in the computer's BIOS. Please contact the computer manufacturer for information on how to fix or enable the USB controller.
   
   
4. Under Universal Serial Bus Controllers, a Universal Host Controller and a USB Root Hub should be listed.
   
   If the Universal Host Controller or USB Root Hub has an exclamation mark next to it or a red X on the icon , there is a problem with the USB Controller. Contact the computer manufacturer for information on how to fix the USB controller.
   
   If the Universal Host Controller or USB Root Hub does not have an exclamation mark next to it or a red X on the icon , please continue.
   
   
5. Now scroll through the list of USB controllers and look for an Intel or a Via Universal Host Controller.
   
   If a Via Universal Host Controller is listed, download the Via USB chipset update at http://www.via.com.tw/drivers/index_new2.htm Please continue.
   
   If an Intel Universal Host Controller is listed, download the Intel USB chipset update at http://developer.intel.com/design/software/drivers/platform/inf.htm Please continue.
   
   
6. Once you have downloaded the USB chipset update, double-click the downloaded file to begin installation.
   
   
7. Follow the on-screen prompts to complete the installation.
   
   
8. Double-click the My Computer icon to see if the CD-RW drive is detected.
   
   If the CD-RW drive is detected, you can now use the drive.
   
   If the CD-RW drive is still not detected, continue with the next step.
   
   

STEP THREE - Check for IRQ conflicts and create a separate boot file if necessary

An IRQ is an Interrupt Request. There are 16 of these hardware lines over which devices can send interrupt signals to the microprocessor. Please use the following steps to check for IRQ conflicts.

1. Right-click the My Computer icon and select Properties.
   
   
2. Click the Device Manager tab.
   
   
3. Double-click the computer icon at the top of the Device Manager window.
   
   
4. Click the View Resources tab.
   
   
5. Select the Interrupt Request (IRQ) option.
   
   
6. Ensure that the following list of Reserved and Default IRQ settings are present:
   
   Note: Reserved assignments are Universal and cannot be changed. Default settings are assigned by the hardware and can be shared or reassigned. The Reserved and Default settings should look something like the ones listed below. Systems may vary.
   
   
   00: (Reserved) System Timer
   
   01: (Reserved) Keyboard
   
   02: (Reserved) Programmable interrupt controller
   
   03: (Default) Communications Port (COM 2)
   
   04: (Default) Communications Port (Com 1)
   
   05: (Default) Sound Card or LPT 2
   
   06: (Reserved) Standard Floppy Disk Controller
   
   07: (Default) Printer Port LPT 1
   
   08: (Reserved) System CMOS/real time clock
   
   09: (Default) System device connected in a PCI slot
   
   10: (Default) System device connected in a PCI slot
   
   11: (Default) System device connected in a PCI slot
   
   12: (Default) PS/2 Compatible Mouse Slot
   
   13: (Reserved) Numeric data processor
   
   14: (Default) Primary IDE Controller
   
   15: (Default) Secondary IDE Controller
   
   
7. Scroll through the list of IRQs and locate the IRQ for the USB controller. It is usually located between IRQ 09 and 11.
   
   
8. For the USB controller, there should be two items listed:
   
   
   • PCI to USB Universal Host Controller or Adapter
     
     
   • IRQ Holder for PCI Steering
     
     
9. If there are additional devices on the same IRQ as the USB controller (such as Modems, Network Cards, Audio devices, Video devices, PCMCIA controllers, etc.) an IRQ conflict is possible. Many times two or more devices can share an IRQ without conflicting. Other times IRQ sharing is not possible, which will result in computer lockups and device malfunctions.
   
   
10. You may contact the computer manufacturer for more information about conflicting IRQs or you can physically remove any conflicting card or device from the computer. If your do not want to remove the conflicting card or device from your computer, please use the following steps to resolve IRQ conflicts by creating a separate boot profile.
    
    
    1. From the open System Properties window, select the Hardware Profiles tab. Original Configuration should be highlighted.
       
       
    2. Click the Copy button.
       
       
    3. In the text box, type a new Profile name such as Iomega CD-RW USB.
       
       
    4. Turn off the computer.
       
       
    5. Turn the computer back on.
       
       
    6. Windows will now give you the option to select the Boot Profile you would like to use. Choose the profile that you just created above (Iomega CD-RW USB).
       
       
    7. Right-click the My Computer icon and select Properties.
       
       
    8. Click the Device Manager tab.
       
       
    9. You will now need to disable the devices that are sharing the same IRQ by using the following steps.
       
       
       1. From the Device Manager, select one of the devices that are sharing the same IRQ as the USB Controller.
          
          
       2. Double-click the icon for that device.
          
          
       3. At the bottom of the Properties screen, click Disable this hardware profile to place a check mark in the box.
          
          
       4. Continue using the steps above to disable all of the devices that are on the same IRQ as the USB controller.
          
          
       5. Once you are finished disabling devices, restart the computer.
          
          
    10. Restart the computer and boot into the Iomega USB profile again.
        Note: When you want to use the CD-RW drive, you will need to choose the profile that was created above (Iomega CD-RW USB). For all other times, you will need to choose the Original Configuration boot.
        
        
    11. Double-click the My Computer icon to see if the CD-RW drive is detected.
        
        
    If the CD-RW USB drive is detected, you can now use the drive.
    
    If the CD-RW drive is still not detected, continue with the next step.
    
    

STEP FOUR - Check the USB hub

Note: If you are not using a USB hub, proceed to STEP FIVE


1. Ensure the USB hub is connected correctly and has power.
   
   
2. Try connecting the CD-RW drive directly to one of the USB connectors on the computer.
   
   
3. Restart the computer.
   
   
4. Double-click the My Computer icon to see if the CD-RW drive is detected.
   
   If the CD-RW drive is detected, there is a problem with the USB hub. You can use the CD-RW drive if you leave it connected directly to the USB connection on the computer. If you prefer to use the USB hub, contact the USB hub manufacturer for more information.
   
   If the CD-RW drive letter is still not detected, continue with the next step.
   
   

STEP FIVE - Manually assign a drive letter to the CD-RW USB drive

1. Right-click the My Computer icon and select Properties.
   
   
2. Click the Device Manager tab.
   
   
3. Click the plus (+) sign next to CDROM.
   
   
4. Double-click the icon for the CD-RW drive.
   
   
5. Click the Settings tab.
   
   
6. Under the Settings tab, locate the Reserved drive letters option.
   
   
7. In the Start drive letter box, select an unused drive letter from the drop-down menu.
   
   
8. In the End drive letter box, select the same drive letter from the drop-down menu.
   
   
9. Restart the computer for the new drive letter to take effect.
   
   
10. Double-click the My Computer icon to see if the CD-RW drive is detected.
    
    Note: If you disconnect the CD-RW drive and reconnect it to the same USB port, the drive should be reassigned the same drive letter automatically. If you reconnect the drive to a different USB port, you may need to manually reassign the drive letter again.
    
    If the CD-RW drive letter appears, the problem is resolved and you can now use the drive.
    
    If the CD-RW drive is still not detected, continue with the next step.
    
    

STEP SIX - Check the USB Mass Storage Device properties

Please use the following steps to check the USB Mass Storage Device properties to ensure that the correct driver is loaded.

1. Right-click the My Computer icon and select Properties.
   
   
2. Click the Device Manager tab.
   
   
3. Click the plus (+) sign next to Universal Serial Bus Controllers.
   
   
4. Double click the USB Mass Storage Device icon.
   
   
5. Click the Driver tab.
   
   
6. Click the Driver File Details button.
   
   
7. Ensure that the first driver file listed points to the USBSTOR.SYS file.
   
   If the driver file points to the USBSTOR.SYS file, continue with the next step.
   
   If the driver file does not point to the USBSTOR.SYS file, proceed to STEP EIGHT.
   
   

STEP SEVEN - Uninstall and reinstall the Iomega CD-Ware software

Uninstall the software

1. Click Start, highlight Settings and click Control Panel.
   
   
2. Double-click the Add/Remove Programs icon.
   
   Note: Please click view all Control Panel options if the Add/Remove Programs icon is not present.
   
   
3. Click the Install/Uninstall tab.
   
   
4. Click one of the following files to highlight (all of these files may not be present on your system):
   
   
   • Iomega App Services
     
     
   • Iomega HotBurn
     
     
   • Iomega CD-RW
     
     
   • Iomega ZipCD Support Files
     
     
   • Adaptec DirectCD
     
     
   • Adaptec Easy CD Creator
     
     
5. Click the Add/Remove button.
   
   
6. Follow the instructions as they appear on the screen to uninstall the software.
   
   Note: If prompted, do not restart the computer at this time.
   
   
7. Continue using steps F through H above to remove all of the files listed. If none of the other files listed are present, please continue.
   
   
8. Once all of the software is uninstalled, click OK.
   
   
9. If prompted, click Yes or OK to restart the computer.
   
   
10. Continue with the next step to reinstall the software.
    
    

Reinstall the software

Note: You will be asked to restart the computer after reinstalling the Iomega CD-Ware software. Please close all open applications.


1. Insert the Iomega CD-Ware software CD into the CD-ROM drive.
   
   
2. If the software setup does not start automatically, please use the following steps:
   
   
   1. Double-click the My Computer icon.
      
      
   2. Double-click the CD-ROM drive letter where the software is located.
      
      Note: If the Iomega CD-RW welcome window does not appear and a window for the CD-ROM drive opens instead, you will need to double-click the Iomega_CD-RW.exe icon.
      
      
3. Follow the instructions as they appear on the screen to reinstall the software.
   
   
4. Restart the computer.
   
   
5. Double-click the My Computer icon to see if the CD-RW drive is detected.
   
   If the CD-RW drive is detected, the problem is resolved and you can now use the drive.
   
   If the CD-RW drive is still not detected, click here for additional troubleshooting and support options
   
   

STEP EIGHT - Uninstall all of the Iomega software installed on the computer

Please use the following steps to uninstall all of the Iomega software installed on the computer.

1. Ensure that the CD-RW drive is connected to the computer.
   
   
2. Click Start, highlight Settings and click Control Panel.
   
   
3. Double-click the Add/Remove Programs icon.
   
   Note: Please click view all Control Panel options if the Add/Remove Programs icon is not present.
   
   
4. Click the Install/Uninstall tab.
   
   
5. Click one of the following files to highlight (all of these files may not be present on your system):
   
   
   • Iomega App Services
     
     
   • Iomega HotBurn
     
     
   • Iomega CD-RW
     
     
   • Iomega ZipCD Support Files
     
     
   • Adaptec DirectCD
     
     
   • Adaptec Easy CD Creator
     
     
6. Click the Add/Remove button.
   
   
7. Follow the instructions as they appear on the screen to uninstall the software.
   
   Note: If prompted, do not restart the computer at this time.
   
   
8. Continue using steps G through I above to remove all of the files listed. If none of the other files listed are present, please continue.
   
   
9. Leave the Add/Remove Programs window open.
   
   
10. Scroll through the list of installed programs to locate any other Iomega programs installed on the computer. This may include software such as QuikSync™, IomegaWare™, 1-Step Backup, etc.
    
    If no other Iomega programs are installed on the computer, close the Add/Remove Programs application. Restart the computer at this time. Once Windows is finished loading, proceed to STEP NINE.
    
    If other Iomega programs are installed on the computer, please continue.
    
    
11. Click to highlight one of the Iomega software programs installed on the computer.
    
    
12. Click the Add/Remove button.
    
    
13. Follow the instructions as they appear on the screen to uninstall the software.
    
    Note: If prompted, do not restart the computer at this time.
    
    
14. Continue using steps I through L above to remove all of the Iomega software programs installed on the computer. If no other Iomega software programs are installed on the computer, please continue.
    
    
15. If prompted, click Yes or OK to restart the computer. If not prompted, restart the computer at this time.
    
    
16. Continue with the next step.
    
    

STEP NINE - Check for conflicts in Device Manager

Please use the following steps to check for any conflicts represented by a question mark and/or exclamation mark in Device Manager.

1. Right-click the My Computer icon and select Properties.
   
   
2. Click the Device Manager tab.
   
   
3. Click the plus (+) sign next to Universal Serial Bus Controllers.
   
   
4. If a question mark and/or exclamation mark is present next to one of the controllers listed, right-click the controller and click Remove.
   
   
5. Use step D above to uninstall any other USB controllers that have a question mark and/or exclamation mark.
   
   
6. If present, click the plus (+) sign next to Unknown Devices.
   
   
7. If a question mark and/or exclamation mark is present next to a device, determine if the device listed is needed on the system. If the device listed does not have a name or if the name listed is unfamiliar, right-click the icon for the device and click Remove.
   
   
8. Use step G above to uninstall any other unknown or unfamiliar devices that have a conflict.
   
   
9. Continue with the next step.
   
   

STEP TEN - Ensure that all hidden and system files are visible

Please use the following steps to ensure that all hidden and system files on the computer are visible. These files must be visible for the next step, STEP ELEVEN.

1. Click Start, highlight Settings and click Control Panel.
   
   
2. Double-click the Folder Options icon.
   
   Note: Please click view all Control Panel options if the Folder Options icon is not present.
   
   
3. Click the View tab.
   
   
4. Under Advanced Settings, locate Hidden files and folders.
   
   
5. Click Show hidden files and folders to enable the option.
   
   
6. Click Hide file extensions for known file types to remove the check mark and disable the option.
   
   
7. Click Hide protected operating system files (Recommended) to remove the check mark and disable the option.
   
   
8. Click Yes to remove the warning message that appears.
   
   
9. Click the Apply button.
   
   
10. Continue with the next step.
    
    

STEP ELEVEN - Remove Iomega legacy files from the computer

Please use the following steps to remove Iomega legacy files from the computer.

1. Click Start, Search and then For Files or Folders.
   
   
2. Under Look in, select the computer's hard drive from the drop-down menu.
   
   
3. In the text box under Search for files or folders named, type in ASC.MPD
   
   
4. Click the Search Now button.
   
   
5. Once the file is found, right-click the file and select Properties.
   
   
6. Click the Version tab.
   
   
7. Look at the information listed in the Other version information section.
   
   
8. If IOMEGA, inc. is listed under Value, then delete the file. If Advanced System Products, Inc. is listed under Value, then do not delete the file.
   
   
9. Return to the Search Results window.
   
   
10. Under Look in, ensure that the computer's hard drive is still selected.
    
    
11. In the text box under Search for files or folders named, type in one of the legacy file names listed below.
    
    Legacy files
    
    
    • CLIKCARD.MPD
      
      
    • D395.MPD
      
      
    • IOMEGA.VXD
      
      
    • IOMUSB.MPD
      
      
    • PC2X.MPD
      
      
    • PC800.MPD
      
      
    • PPA3.MPD
      
      
    • USB_IOS.PDR
      
      
    • USBZIP.SYS
      
      
    • USBZIP.INF
      
      
    • USBIOS.INF
      
      
12. Click the Search Now button.
    
    
13. Once the file is found, right-click the file and select Delete.
    
    
14. Continue using steps K through M above to delete all of the legacy files listed.
    
    
15. Return to the Search Results window.
    
    
16. In the text box under Look in, type c:\windows
    
    Note: If a folder other than the default folder was selected when Windows Me was installed, then the location of that folder needs to be entered into the text box next to Look in.
    
    
17. In the text box under Containing text, type USBZIP.SYS
    
    
18. In the text box under Search for files or folders named, erase any information that is present.
    
    
19. Click the Search Now button.
    
    
20. Make a note of each of the files found.
    
    
21. Rename each .INF file found with the .OLD extension. For example, if a file is found named OEM4.INF, rename the file to OEM4.OLD
    
    
22. Continue with the next step.
    
    

STEP TWELVE - Check to see if the USBSTOR.SYS file is now loading

1. Disconnect the CD-RW drive's USB cable from the computer's USB port.
   
   
2. Shut down the computer.
   
   
3. Restart the computer.
   
   
4. Once Windows is finished loading, reconnect the USB cable to the computer's USB port.
   
   
5. Windows should now auto detect the drive and install the proper drivers.
   
   
6. Right-click the My Computer icon and select Properties.
   
   
7. Click the Device Manager tab.
   
   
8. Click the plus (+) sign next to Universal Serial Bus Controllers.
   
   
9. Double-click the USB Mass Storage Device icon.
   
   
10. Click the Driver tab.
    
    
11. Click the Driver File Details button.
    
    
12. Ensure that the first driver file listed points to the USBSTOR.SYS file.
    
    If the driver file points to the USBSTOR.SYS file, proceed to STEP THIRTEEN.
    
    If the driver file does not point to the USBSTOR.SYS file, please continue.
    
    
13. Click Start, Search and then For Files or Folders.
    
    
14. Under Look in, select the computer's hard drive from the drop-down menu.
    
    
15. In the text box under Search for files or folders named, type USBSTOR.SYS
    
    
16. Click the Search Now button.
    
    
17. Once the file is found, make a note of the directory it is in.
    
    
18. Go back into the Driver Details section under USB Mass Storage Device and point the first driver file listed toward the USBSTOR.SYS file and the directory where it is located.
    
    
19. Continue with the next step.
    
    

STEP THIRTEEN - Reinstall the Iomega software

Please use the following steps to reinstall the Iomega CD-Ware software and/or any other software that was removed from the computer.

Note: You will be asked to restart the computer after reinstalling the Iomega CD-Ware software. Please close all open applications.


1. Insert the Iomega CD-Ware software CD into the CD-ROM drive.
   
   
2. If the software setup does not start automatically, please use the following steps:
   
   
   1. Double-click the My Computer icon.
      
      
   2. Double-click the CD-ROM drive letter where the software is located.
      
      Note: If the Iomega CD-RW welcome window does not appear and a window for the CD-ROM drive opens instead, you will need to double-click the Iomega_CD-RW.exe icon.
      
      
3. Follow the instructions as they appear on the screen to reinstall the software.
   
   
4. Restart the computer.
   
   
5. Reinstall any other Iomega software that was removed from the computer.
   
   Note: If IomegaWare was installed on the computer, Iomega suggests that the latest version of IomegaWare be reinstalled to help prevent problems from recurring. You can download the latest version of IomegaWare from the Iomega Web site at http://www.iomega.com/software/index_en.html
   
   
6. Double-click the My Computer icon to see if the CD-RW drive is detected.
   
   If the CD-RW drive is detected, the problem is resolved and you can now use the drive.
   
   

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