The “Error 5. Access is denied.” or a similar Windows® system error message occurs when you are using a CD-RW drive as the backup drive with the Iomega® QuikSync™ software. If you eject the CD-RW disc from the drive before QuikSync 3 finishes copying files or the CD-RW disc in not in the drive when saving a file to your source folder, QuikSync 3 will relay an error message received from the operating system.

Because of the way the CD-RW drive and the operating system interact, QuikSync 3 is unable to interpret the error message and prompt you to reinsert the CD-RW disc.

Please use the following steps to correct this issue:

STEP ONE - Reinsert the CD-RW media

1. Reinsert the CD-RW disc into the CD-RW drive.
   
   
2. Continue copying files with the QuikSync 3 software.
   
   

STEP TWO - Turn off QuikSync 3 or choose a different backup drive

To prevent this error from recurring, you can either turn off the QuikSync 3 software or change the backup drive letter when you need to remove the CD-RW media for extended periods of time. Please use one of the methods below.

METHOD ONE - Turn off QuikSync 3


1. Right-click the QuikSync 3 icon on the lower right corner of your screen.
   
   
2. Choose Close from the menu.
   
   
   
   
3. Click OK to confirm the program closure.
   
   
   
   
METHOD TWO - Choose a different backup drive


1. Right-click the QuikSync 3 icon in the lower right corner of the screen.
   
   
   
   
2. Choose Open.
   
   
3. Click to highlight another drive, instead of your CD-RW drive, for backup.
   
   
4. Click OK to accept changes.
   
   
   
   

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