You will receive an error message indicating there are no supported CD recorders if the Adaptec® (Roxio™) software does not detect your external Iomega® CD-RW (ZipCD™) USB or FireWire® drive.

If you are using:

• Adaptec (Roxio) Easy CD Creator™, you will receive the error message "There are no supported CD-Recorders available."
  
  
• Adaptec (Roxio) CD Copier Deluxe™, you will receive the error message "CD Copier could not detect any supported CD-Recorders."
  
  
• Adaptec (Roxio) DirectCD™, you will receive the error message "No supported CD-R/CD-RW drive."
  
  

Please use the following steps to help correct this problem.

STEP ONE - Check all connections

1. Unplug the USB or FireWire data cable from your drive and your computer.
   
   
2. Check the ends of the data cable to ensure that they are not damaged.
   
   
3. Reconnect the data cable to your drive and your computer. Check the connections to ensure that they are secure.
   
   
4. Check the power supply connections to your drive and power outlet to ensure that they are secure.
   
   
5. Restart your computer.
   
   
6. Open the Adaptec software to see if your CD-RW drive is detected.
   

   If your CD-RW drive is detected, the problem was caused by a bad connection. You can now use your CD-RW drive.

   If the CD-RW drive is not detected check My Computer for the CD-RW icon. If it is there then the problem could be to do with Software Driver Database, which can be downloaded from the Roxio webpage. The drivers for Windows XP are available under the following links.

   Easy CD Creator 5 Platinum: http://www.roxio.com/en/support/ecdc/ecdc_plat_534_updt.jhtml
   Easy CD Creator 5 Basic: http://www.roxio.com/en/support/ecdc/ecdc_basic_xp_updt53.jhtml.

   This update will install Windows XP specific drivers and make the necessary registry entries to allow Easy CD Creator to operate correctly in Windows XP.

   Note: If you have any other operating system, please check this link http://www.roxio.com/en/support/ecdc/index.jhtml for any updates

   If your CD-RW drive is still not detected, continue with the next step.

STEP TWO - Uninstall the CD-RW drive software

Note: Iomega is unable to provide software downloads for the Adaptec (Roxio) software from our Web site. If you have lost your CD-RW drive's software CD, please e-mail Iomega at http://www.iomega.com/support/app/csemail/jsp/CsEmailForm.jsp?&p_Region=EU&p_Language_Type=EN to obtain a copy of the software.

1. Disconnect your CD-RW drive from your computer.
   
   
2. Click Start, highlight Settings and click Control Panel.
   
   
3. Double-click the Add/Remove Programs icon.
   

   Note: Windows® Me users, please click view all Control Panel options if the Add/Remove Programs icon is not present.

4. Click the Install/Uninstall tab.
   

   Note: Windows 2000 users, select Change or Remove Programs on the left hand side of the Add/Remove Programs window.

5. Click one of the following files to highlight (all of these files may not be present on your system):
   
   
   • Iomega CD-RW
     
     
   • Iomega ZipCD Support Files
     
     
   • Adaptec DirectCD
     
     
   • Adaptec Easy CD Creator
     
     
6. Click the Add/Remove button.
   

   Note: Windows 2000 users, click the Change/Remove button.

7. Follow the instructions as they appear on the screen to uninstall the software.
   

   Note: If prompted, do not restart your computer at this time.

8. Continue using steps E through G above to remove all of the files listed. If none of the other files listed are present, please continue.
   
   
9. Once all of the software is uninstalled, click OK.
   
   
10. Restart your computer.
    
    
11. Continue with the next step.
    
    

STEP THREE - Reinstall the CD-RW drive software

Note: You will be asked to restart your computer after reinstalling the CD-RW software. Please close all open applications.

1. Insert the CD-RW software CD into your CD-ROM drive.
   
   
2. If the software setup does not start automatically, please use the following steps:
   
   
   1. Double-click the My Computer icon.
      
      
   2. Double-click the CD-ROM drive letter where the software CD is located.
      

      Note: If the CD-RW welcome window does not appear and a window for the CD-ROM drive opens instead, you will need to double-click the Iomega_CD-RW.exe or ZipCD.exe icon.

3. Follow the instructions as they appear on the screen to reinstall the software.
   
   
4. Restart your computer.
   
   
5. Open the Adaptec software to see if your CD-RW drive is detected.
   

   If your CD-RW drive is detected, you can now use your drive.

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