You will receive a message indicating there are no supported CD recorders if your CD recording software does not detect your Iomega® CD-RW drive.

If you are using:

• Adaptec® (Roxio™) Easy CD Creator™, you will receive the error message "There are no supported CD-Recorders available."
  
  
• Adaptec (Roxio) CD Copier Deluxe™, you will receive the error message "CD Copier could not detect any supported CD-Recorders."
  
  
• Adaptec (Roxio) DirectCD™, you will receive the error message "No supported CD-R/CD-RW drive."
  
  

Please use the following steps to help correct this error message.

STEP ONE - Check all connections

1. Unplug the USB data cable from your drive and your computer.
   
   
2. Check the ends of the USB data cable to ensure that they are not damaged.
   
   
3. Reconnect the USB data cable to your drive and your computer. Check the connections to ensure that they are secure.
   
   
4. Check the power supply connections to your drive and power outlet to ensure that they are secure.
   
   
5. Restart your computer.
   
   
6. Open the CD recording software to see if your Iomega CD-RW drive is detected.
   
   
   • If the Iomega CD-RW drive is detected, the problem was caused by a bad connection. You can now use your Iomega CD-RW drive.
     
     
   • If the Iomega CD-RW drive is not detected, continue with the next step.
     
     

STEP TWO - Uninstall the Iomega CD-Ware software

Please use the following steps to uninstall the Iomega CD-Ware software.

Note: Iomega is unable to provide software downloads for the Adaptec (Roxio) software from our Web site. If you have lost your Iomega CD-RW drive's software CD, please e-mail Iomega at http://www.iomega.com/support/nav_techemail02.html to obtain a copy of the software.


1. Disconnect your Iomega CD-RW drive from your computer.
   
   
2. Click Start, highlight Settings and click Control Panel.
   
   Note: Windows® Me users, please click view all Control Panel options if the Add/Remove Programs icon is not present.
   
   
3. Double-click the Add/Remove Programs icon.
   
   
4. Click the Install/Uninstall tab.
   
   Note: Windows 2000 users, select Change or Remove Programs on the left hand side of the Add/Remove Programs window.
   
   
5. Click Iomega CD-RW to highlight.
   
   
6. Click the Add/Remove button.
   
   Note: Windows 2000 users, click the Change/Remove button.
   
   
7. Follow the instructions as they appear on your screen to uninstall the software.
   
   
8. Once the software is uninstalled, click OK.
   
   
9. Click Yes or OK to restart your computer if prompted.
   
   

STEP THREE - Reinstall the Iomega CD-Ware software

Please use the following steps to reinstall the Iomega CD-Ware software.

Note: You will be asked to restart your computer after reinstalling the Iomega CD-Ware software. Please close all open applications.

1. Insert the Iomega CD-Ware software CD into your CD-ROM drive.
   
   
2. If the software setup does not start automatically, please use the following steps:
   
   
   1. Right-click the My Computer icon.
      
      
   2. Click Open.
      
      
   3. Double-click the CD-ROM drive letter where the software is located.
      
      Note: If the Iomega CD-RW welcome window does not appear and a window for your CD-ROM drive opens instead, you will need to double-click the Iomega_CD-RW.exe icon.
      
      
   4. Double-click the Iomega CD-Ware icon.
      
      
   5. Select Click to Install.
      
      
3. Follow the instructions as they appear on your screen to reinstall the software.
   
   
4. Before you restart your computer, reconnect your Iomega CD-RW drive to your computer.
   
   
5. Restart your computer.
   
   
6. Open the CD recording software to see if your Iomega CD-RW drive is detected.
   
   
   • If your Iomega CD-RW drive is detected, you can now use your drive.
     
     

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