This problem can be related to either a software or hardware issue with your Ditto® tape drive. Please use the following steps to help resolve this issue.

If you are using DOS 6.x and/or Windows® 3.1x

1. Reboot the computer (if using Windows, exit completely out of Windows first).
   
   
2. When the message Starting MS-DOS appears, press the F8 key.
   
   
3. A prompt to confirm each CONFIG.SYS line will appear. Answer Y to Files=xx, Buffers=xx, any disk compression drivers used to access the hard drive and C:\WINDOWS\HIMEM.SYS (if using Windows).
   
   

If you are using DOS 5.0 or lower and/or Windows 3.1x

1. Insert a blank diskette into the A: drive of the computer.
   
   
2. Type FORMAT A:\S and press Enter at the C:\ prompt.
   
   
3. Once the format is complete, press and hold down the Enter key until a C:\ prompt appears.
   
   
4. At the C:\ prompt, type EDIT A:\CONFIG.SYS and press Enter.
   
   
5. Add the following lines: FILES=XX, BUFFERS=XX, any disk compression drivers used to access the hard drive and C:\WINDOWS\HIMEM.SYS (if using Windows).
   
   
6. Select File then Exit.
   
   
7. Save the changes if prompted.
   
   
8. Reboot the computer leaving the diskette in the A: drive
   
   

If you are using Ditto Tools 5.2.7 with Windows 98/95

1. Click Start, Programs, then Windows Explorer.
   
   
2. Double-click the Windows folder.
   
   
3. Locate and double-click the SYSTEM.CB file.
   
   

   Note: If you are asked to choose which program you would like to use to open the SYSTEM.CB file, click WordPad.

4. Type the following line within the [386 Enh] section if it is not already present, DEVICE=C:\QBWIN\VFINTD.386
   
   
5. Click File, then Exit.
   
   
6. Save the changes if prompted.
   
   
7. Restart the computer.
   
   
8. When Windows starts, press the F8 key and choose Safe Mode. See if the drive is detected while in Safe Mode.
   
   

1. If the drive is not detected in DOS, Windows 3.1x in standard mode or Windows 98/95 in Safe Mode, proceed to STEP TWO.
   
   
2. If the drive is detected in DOS, Windows 3.1x in standard mode or Windows 98/95 in Safe Mode, there may a conflicting driver either in the CONFIG.SYS or AUTOEXEC.BAT file. Please use the following steps to locate the conflicting driver.
   
   

If running Windows 98/95: Click Start, then Run. Next to Open, type sysedit. This will launch the System Configuration Editor and several windows will pop-up on the desktop. Locate the AUTOEXEC.BAT window. Scroll down to find any lines that begin with DEVICE=. An example would be DEVICE=MYDRIVER.SYS. Continue using the steps below.

If running Windows 3.1x: Click File, then Run from within the Windows Program Manger. In the COMMAND LINE, type SYSEDIT and click OK. Locate the AUTOEXEC.BAT window. Scroll down to find any lines that begin with DEVICE=. An example would be DEVICE=MYDRIVER.SYS. Continue using the steps below.

If running DOS: Type EDIT \CONFIG.SYS at the C:\ prompt and press Enter. Continue using the steps below.

1. Type REM (for remark) in front of each device line. For example: REM DEVICE=MYDRIVER.SYS. If there are no device lines, proceed to step E.
   
   

   Note: Typing REM in front of a device line will cause the computer to ignore that line when starting up. This may cause some devices not to work properly. REM statements may be removed after testing.

2. Ensure that you have marked each device line.
   
   
3. If using Windows, click File and then Exit. If using DOS, press the ALT and F keys.
   
   
4. Save the changes if prompted.
   
   
5. If running DOS, type EDIT \CONFIG.SYS at the C:\ prompt and press Enter. If running Windows, close the AUTOEXEC.BAT window and locate the CONFIG.SYS window. Again, scroll down to find any lines that begin with DEVICE=.
   
   
6. Type REM in front of each device line. If there are no device lines, proceed to step H.
   
   

   Note: A REM will cause the computer to ignore that device line when starting up. This may cause some devices not to work properly. REM statements maybe removed after testing.

7. Ensure that you have marked each device line.
   
   
8. If using Windows, click File and then Exit. If using DOS, press the ALT and F keys.
   
   
9. Save the changes when prompted.
   
   
10. Restart your computer for the changes to take effect.
    
    
1. If the drive is detected, then there is a conflicting driver in either the CONFIG.SYS or AUTOEXEC.BAT file. Please continue with the next section of this step, "Resolve the conflict".
   
   
2. If the drive is still not detected, remove all of the REM statements and continue with the next step, STEP TWO.
   
   

1. Remove one REM statement from the first DEVICE= line and save the changes.
   
   
2. Restart your computer for changes to take effect.
   
   
3. If the drive is still detected, repeat steps A and B above until the drive is not detected. Once the drive is not detected, look at the last REM statement removed. This should be the conflicting driver.
   
   

You can permanently REM this driver out or obtain an updated driver from the computer or device manufacturer.

Check the power and ribbon cable connections to ensure that they are all connected and secure. Test to see if the drive has power by inserting a tape into the drive. The light on the tape drive should flash and the tape should start spinning.

Note: If the tape drive does not respond and the power connections are connected, then please contact Iomega® Customer Service at http://www.iomega.com/support/contact/index.html to obtain a replacement drive.

Also, ensure that Pin 1 on the cable is connected to pin 1 on the tape drive and that the cable is completely covering all of the pins on the back of the drive.

Note: Pin 1 on the tape drive is closest to the power connector. The striped or dashed side of the cable indicates pin 1 on the cable.

1. If your drive is detected, you may now use your Ditto drive.
   
   
2. If your drive is still not detected, please continue with the next step.
   
   

Note: The Ditto Max, Easy 3200, Ditto 2GB and Easy 800 tape drives do not have a DSP jumper. If you have one of these drives, please continue with the next step, STEP FOUR.

On the back of the internal Ditto tape drive, next to the pins where your ribbon cable is connected, there is a set of six pins. There will be a jumper, which is a small black plastic piece, located on these pins. This is the DSP jumper. Remove the DSP jumper from the pins. Please refer to the illustration below.




1. If your drive is detected, you may now use your Ditto drive.
   
   
2. If your drive is still not detected, please continue with the next step if your Ditto tape drive is connected using the Ditto data Y ribbon cable. Proceed to STEP FIVE if your Ditto tape drive is connected using the original floppy drive ribbon cable.
   
   

Please use the following steps to replace the data Y ribbon cable with the original data ribbon cable.

1. Remove the data Y ribbon cable from your computer.
   
   
2. Locate the original floppy drive's data ribbon cable.
   
   
3. Plug one end of the original data ribbon cable into the floppy disk controller (FDC), the other end into the floppy disk drive and then connect the Ditto tape drive into a spare connector on the cable.
   
   
   1. If the floppy disk drive lights are on, reconnect your drives using the data Y ribbon cable. Proceed to STEP SIX.
      
      
   2. If the floppy disk drive lights are now off, use the original floppy drive's ribbon cable instead the data Y cable. If your drive is still not recognized, proceed to STEP SIX.
      
      

Please use the following steps to replace the original data ribbon cable with the Ditto data Y ribbon cable.

1. Remove the floppy drive's data ribbon cable from your computer.
   
   
2. Locate the Ditto drive data Y ribbon cable.
   
   
3. Plug the long end of the data Y cable into the floppy disk controller (FDC), the other end into the floppy disk drive and the remaining connector into the Ditto tape drive.
   
   
   1. If the floppy disk drive lights are on, reconnect your drives using the original data ribbon cable. Continue with the next step.
      
      
   2. If the floppy disk drive lights are now off, use the data Y ribbon cable instead not the original data ribbon cable from your floppy drive. If your drive is still not recognized, continue with the next step.
      
      

Install the tape drive on a different computer.

1. If the drive is found on a different computer, there may be a problem with the first computer's floppy controller. Please contact your computer manufacturer for more troubleshooting steps.
   
   
2. If the tape drive is not found on a different computer or if you do not have another computer to test the drive on, please contact Iomega Technical Support at http://www.iomega.com/support/contact/index.html