If the Iomega® Floppy drive is not assigned a drive letter in My Computer or Windows® Explorer, then please use the following steps to help resolve this issue.

STEP ONE - Install the driver (All Windows operating systems)

All Windows operating systems require drivers to be installed in order for the Iomega Floppy drive to be detected. Use the Drivers CD that came with your drive to install the appropriate driver for your Floppy drive using the Add New Hardware wizard in Windows.

Note: Drivers for your Iomega Floppy drive can also be obtained from the Iomega Download site at http://www.iomega.com/software/

Once you install the appropriate drivers, double-click the My Computer icon and verify the Floppy drive is assigned a letter.

If the Iomega Floppy drive is assigned a letter, installing appropriate drivers resolved your problem.

If the Iomega Floppy drive is still not detected, please continue with the next step.

STEP TWO - Verify the drive connections

1. Disconnect all USB devices from the computer's USB port, including all hubs and the Iomega Floppy drive.
   
   
2. Connect the Iomega Floppy drive directly to the USB port of the computer.
   
   
3. Double-click the My Computer icon and verify the Floppy drive is assigned a letter.
   
   

If the Iomega Floppy drive is assigned a letter, you can now use your Iomega Floppy Drive.

If the Iomega Floppy drive is not assigned a letter, please continue with the next step.

STEP THREE - Verify the USB controllers are recognized by the operating system

Windows Me/98/98 SE

1. Right-click the My Computer icon and choose Properties.
   
   
2. Click the Device Manager tab.
   
   
3. Click the plus (+) next to USB Controllers.
   
   
4. Verify the USB controllers appear and do not have a yellow exclamation mark on them.
   
   

   If the USB controllers are not shown or have yellow exclamation marks on them, your USB controllers are not working properly. Please contact your computer manufacturer for assistance.

   If the USB controllers appear with no exclamation marks, please proceed to STEP FOUR.

Windows 2000/XP

1. Right-click the My Computer icon and choose Manage.
   
   

   Note: It may be necessary to click Start to access the My Computer icon in Windows XP.

2. Click Device Manager.
   
   
3. Click the plus (+) next to USB Controllers.
   
   
4. Verify the USB controllers appear and do not have a yellow exclamation mark on them.
   
   

   If the USB controllers are not shown or have yellow exclamation marks on them, your USB controllers are not working properly. Please contact your computer manufacturer for assistance.

   If the USB controllers appear with no exclamation marks, please continue with the next step.

STEP FOUR - Try the Iomega Floppy drive on another computer

If the Iomega Floppy drive is not being detected at this point, it is important to try connecting the drive to another computer. This will determine whether the drive is functioning correctly or not.

If the Iomega Floppy drive works on a second computer, or even if it doesn't, please try our additional support options