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Iomega Corporation Recognized for Excellence in Web-Based Customer Support

Media please contact:
Chris Romoser, Iomega Corporation, (858) 314-7148 romoser@iomega.com

Analyst/Investors, please contact:
Barry Zwarenstein, Iomega Corporation, (858) 314-7190

For Immediate Release

Iomega Corporation Recognized for Excellence in Web-Based Customer Support

SAN DIEGO, June 8, 2004 - Iomega Corporation (NYSE: IOM), a global leader in data storage, today announced that its customer support website has been named as one of the "Ten Best Web Support Sites of 2004" by the Association of Support Professionals (ASP).

The ASP has now recognized Iomega three times in the seven-year history of this prestigious award, which showcases excellence in online service and support.

“At Iomega, we have a commitment to providing an excellent customer experience through easy-to-use products and support services,” said Werner Heid, president and CEO, Iomega Corporation. “This award, recognizing Iomega’s outstanding customer support Web site, is the latest demonstration of Iomega’s leadership in providing easy-to-use, easy-to-maintain storage solutions.”

Effective after-sales support is critical to customer satisfaction and is provided free as part of Iomega’s “total solution” approach to customer needs. Iomega’s expanded product lineup, which now includes the new Iomega REV™ 35/90GB* drive and the NAS 200d series with 320 GB and 480 GB capacities, combined with Iomega’s outstanding customer support, offer ideal solutions for the backup and storage needs of small and medium-sized businesses.

Iomega offers a wide range of support solution choices to customers, from Web-based customer support available through www.iomega.com to telephone support. Web-based customer support is by far the preferred method among Iomega customers, attesting to its quality, effectiveness and ease of use. Some key features of the Web site include the following:

  • Up-to-date knowledge base, including frequently asked questions, tutorials, product manuals and technical specifications
  • Software download section with the latest software and drivers
  • Online live help options including 1-on-1 chat, email & user-to-user forums
  • "My Support", for incident management, automatic notifications & preferences
  • Data recovery service for most storage products including all brands of hard drives. Visit www.iomegadatarecovery.com
The ASP award winners were selected by a panel of judges with expertise in Web support design and implementation, using a scoring system based on 25 separate performance criteria. The evaluation process covers the following areas:

--Overall usability, design, and navigation
--Knowledge base and search implementation
--Interactive features
--Personalization
--The major site development challenge

About ASP
The Association of Support Professionals is an international membership organization for customer support managers and professionals. In addition to its annual "Ten Best" awards, the ASP publishes research reports on a wide range of support topics, including support compensation and fee-based support, and provides its members with discounts and career development services. For more information, contact www.asponline.com.

About Iomega
Iomega Corporation provides easy-to-use, high value storage solutions to help people protect, secure, capture and share their valuable digital information. Iomega's award-winning storage products include the new Iomega REV™ 35GB Drive, popular Zip® 100MB, 250MB and 750MB Drives; high-performance Iomega HDD External Hard Drives in desktop and portable configurations; Iomega Mini USB Drives and Micro Mini™ USB Drives; Iomega external CD-RW Drives; Iomega Super DVD Drives and the QuikTouch™ Video Burner; and Iomega Floppy USB-Powered Drive. Iomega simplifies data protection and sharing at home and in the workplace with Iomega Automatic Backup software, Iomega Sync software, HotBurn® CD-recording software, and Active Disk™ technology. For networks, Iomega NAS servers offer capacities of 160GB to 1TB. For unlimited capacity and anytime, anywhere access, Iomega offers iStorage™ secure online storage. Iomega also offers businesses and consumers a comprehensive data recovery services solution for recovering lost data due to hardware failure, file corruption or media damage. The Company can be reached at 1-888-4-IOMEGA (888-446-6342), or on the Web at www.iomega.com.

NOTE: Any statements contained in this release regarding development, production and distribution of Iomega products, anticipated product pricing and availability, expected product performance and specifications, future applications for any products, and all other statements that are not purely historical are forward–looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. All such forward–looking statements are based upon information available to Iomega as of the date hereof, and Iomega disclaims any intention or obligation to update any such forward–looking statements. Actual results could differ materially from current expectations. Factors that could cause or contribute to such differences include, but are not limited to, the successful completion of product development and testing, market acceptance of, and demand for, the Iomega product, any difficulties encountered in ramping up production or other manufacturing issues, including component availability and pricing, co-development, production, and distribution issues, product pricing and conformity to specifications, dependence upon third party suppliers, competition, intellectual property rights and other risks and uncertainties identified in the reports filed from time to time by Iomega with the U.S. Securities and Exchange Commission, including Iomega's Annual Report on Form 10–K for the year ended December 31, 2003, and its most recent Quarterly Report on Form 10-Q.

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* Compressed capacity assuming 2.6:1 data compression with "high" compression on Iomega Automatic Backup Pro software. Capacity may vary and is data and software dependent. 1 GB = 1 billion bytes.

Copyright© 2004 Iomega Corporation. All rights reserved. Iomega, Zip, REV, Active Disk, iStorage, HotBurn and QuikTouch are either registered trademarks or trademarks of Iomega Corporation in the United States and/or other countries. Certain other product names, brand names and company names may be trademarks or designations of their respective owners.