Media please
contact:
Chris Romoser, Iomega Corporation,
(858) 314-7148 romoser@iomega.com
Analyst/Investors, please
contact:
Barry Zwarenstein, Iomega Corporation,
(858) 314-7190
For Immediate Release
Iomega Corporation Recognized for Excellence in Web-Based Customer Support
SAN DIEGO,
June 8, 2004 -
Iomega Corporation (NYSE: IOM), a global leader in data storage, today announced
that its customer support website has been named as one of the "Ten Best
Web Support Sites of 2004" by the Association of Support Professionals (ASP).
The ASP has now recognized Iomega three times in
the seven-year history of this prestigious award, which
showcases excellence in online service and support.
“At Iomega, we have a commitment to providing
an excellent customer experience through easy-to-use
products and support services,” said Werner Heid,
president and CEO, Iomega Corporation. “This
award, recognizing Iomega’s outstanding customer
support Web site, is the latest demonstration of Iomega’s
leadership in providing easy-to-use, easy-to-maintain
storage solutions.”
Effective after-sales support
is critical to customer satisfaction and is provided
free as part of Iomega’s “total
solution” approach to customer needs. Iomega’s
expanded product lineup, which now includes the new
Iomega REV™ 35/90GB* drive and the NAS 200d series
with 320 GB and 480 GB capacities, combined with Iomega’s
outstanding customer support, offer ideal solutions
for the backup and storage needs of small and medium-sized
businesses.
Iomega offers a wide range of support solution
choices to customers, from Web-based customer support
available through www.iomega.com to
telephone support. Web-based customer support is by
far the preferred method among Iomega customers, attesting
to its quality, effectiveness and ease of use. Some
key features of the Web site include the following:
- Up-to-date knowledge base, including frequently asked questions, tutorials, product manuals and technical specifications
- Software download section with the latest software and drivers
- Online live help options including 1-on-1 chat, email & user-to-user
forums
- "My Support", for incident management, automatic notifications &
preferences
- Data recovery service for most storage products including all brands
of hard drives. Visit www.iomegadatarecovery.com
The ASP award winners were selected by a panel of judges with expertise in Web support design and implementation, using a scoring system based on 25 separate performance criteria. The evaluation process covers the following areas:
--Overall usability, design, and navigation
--Knowledge base and search implementation
--Interactive features
--Personalization
--The major site development challenge
About ASP
The Association
of Support Professionals is an international membership
organization for customer support managers and professionals.
In addition to its annual "Ten
Best" awards, the ASP publishes research reports
on a wide range of support topics, including support
compensation and fee-based support, and provides
its members with discounts and career development
services. For more information, contact www.asponline.com.
About Iomega
Iomega Corporation provides
easy-to-use, high value storage solutions to help
people
protect, secure, capture and share their valuable digital
information. Iomega's award-winning storage products
include the new Iomega
REV™ 35GB Drive, popular Zip®
100MB, 250MB and 750MB Drives; high-performance
Iomega
HDD External Hard Drives in desktop
and portable configurations; Iomega
Mini USB Drives and Micro Mini™ USB Drives; Iomega
external CD-RW Drives; Iomega Super DVD Drives and
the QuikTouch™ Video
Burner; and Iomega
Floppy USB-Powered Drive. Iomega simplifies data
protection and sharing at home and in the workplace
with Iomega
Automatic Backup software, Iomega
Sync software, HotBurn®
CD-recording software, and Active
Disk technology. For networks, Iomega
NAS servers offer capacities of 160GB to 1TB.
For unlimited capacity and anytime, anywhere access,
Iomega offers iStorage™ secure online storage.
Iomega also offers businesses and consumers a comprehensive
data
recovery services solution for recovering lost
data due to hardware failure, file corruption or
media damage.
The Company can be reached at 1-888-4-IOMEGA (888-446-6342),
or on the Web at www.iomega.com.
NOTE: Any statements contained in this release
regarding development, production and distribution of Iomega products, anticipated
product pricing and availability, expected product performance and specifications,
future applications for any products, and all other statements that are not
purely historical are forward–looking statements within the meaning of
the Private Securities Litigation Reform Act of 1995. All such forward–looking
statements are based upon information available to Iomega as of the date hereof,
and Iomega disclaims any intention or obligation to update any such forward–looking
statements. Actual results could differ materially from current expectations.
Factors that could cause or contribute to such differences include, but are
not limited to, the successful completion of product development and testing,
market acceptance of, and demand for, the Iomega product, any difficulties
encountered in ramping up production or other manufacturing issues, including
component availability and pricing, co-development, production, and distribution
issues, product pricing and conformity to specifications, dependence upon third
party suppliers, competition, intellectual property rights and other risks
and uncertainties identified in the reports filed from time to time by Iomega
with the U.S. Securities and Exchange Commission, including Iomega's Annual
Report on Form 10–K for the year ended December 31, 2003, and its most
recent Quarterly Report on Form 10-Q.
###
* Compressed capacity assuming 2.6:1 data compression with "high" compression
on Iomega Automatic Backup Pro software. Capacity may vary and is data
and software dependent. 1 GB = 1 billion bytes.
Copyright© 2004 Iomega Corporation. All rights reserved. Iomega,
Zip, REV, Active Disk, iStorage, HotBurn and QuikTouch
are either registered trademarks or trademarks of Iomega Corporation
in the United States and/or other countries. Certain other product names,
brand names and company names may be trademarks or designations of their
respective owners. |